Public Storage

I have used this location of public storage in the past. It is a great and safe space. I am asking for a quote now to use them again.

I've had a unit for about 1.5 years. Based on my experience, the business model appears to be to offer a reasonable rate to get you in the door, and then raise your bill approximately 25-30% six months after that, and then continue raising rates. Go in with your eyes open, and expect similar treatment.

Looking on the website, they still offer new units at about my original rate, yet they are proposing to charge me 60% higher than those starting rates after being there under two years. Yes, that's right, the rates displayed on the website are not what you'll be paying for long, in my experience.

My first rate increase was 30% and came at month 6. I wasn't happy but it would have been a hassle to move all the stuff, which I assume is what they count on.

About a year after that they've proposed another rate hike starting next month for another approximate 25% of the current rate. I will be moving out before this new rate kicks in next month. I might as well spend that money on renting a larger apartment with another bedroom instead of this storage space, it's about the same cost.

In recap, in the less than 2 years I've been there the rate has gone up 60%. It's like they bank on it being a hassle to move, and will try to wring out all the money they can once they get you in. It's distasteful. 1.5 stars.

We've had storage here for a few years and it's been trouble free until now. They replaced the latch mechanism just last week for the units because the old ones "were easy to break into". It turns out that crooks have been entering the building at off hours and that the upgraded latches are a joke. They appear to have used a pry bar to destroy the new latches (leaving the lock intact) and then rifle through the units at their leasure. It happened to dozens of units, including ours. Management had no idea, a client discovered the break-ins. And management was not helpful with any details, including when and how the substandard new latches will be replaced. This is a complete failure on the part of management there. Anyone with storage there should expect to likely be broken into.

Also, in a cost-cutting move, no employees are there any longer on Tuesdays or Wednesdays.

This is my first time renting a storage unit and I've had nothing but great experiences working with Public Storage at the Geary location. The unit is clean and the staff is helpful and very nice. I would recommend this location if you have storage needs!

Easy to reserve a space. The friendly staff told me what options were available. there has always been off street parking near entrance. plenty of carts available to move items. place is very clean.

I had a unit downtown in SF, and boy what a difference. These people that work here are so friendly from move in to move out. Great character friendly smiles and works with you on anything. I'm glad I was able to comfortably afford it as they are getting expensive but it's a great value to ensure safety for your belongings. Thanks staff for being kind it means so much to have kindness that leads a business.

Pamela was great! Facility is clean and easy to access. Would definitely recommend for those looking to store belongings

I am still here. just finishing packing up my one last box. the elevator is out. the man in the front tells me he can send up the freight elevator to get me and my one box and a blanket. after he deals with the client. I say ok I'll give you plenty of time. I have to climb 7 flights. he gets there before I do, to the 7 th floor. he then tells me to hurry. he can't be waiting. I said ok. why are you rushing me I don't even know where I am and where the freight elevator is. so he closes and leaves. I can hear it close and the motor kick on. I climb all the way down by stairs and I close out. he comes out right then and says I went up for you. when I explained to him how it went down and he didn't need to rush me he got mad and told me to get out! terrible customer service. the lady was very nice closing me out. so she gets a star. the guy with glasses and the smart mouth get a negative 5 stats. last time I checked. I am still a paying customer. it's not my fault your elevator is out. November 19th 2022 almost 1pm

I've never rented a storage space before (and how I've lived in SF without one is beyond me). I've gone back and forth on this for awhile. This one is nearby, but also had some concerning reviews. Ultimately I decided to give them the benefit of the doubt because of convenience.
Honestly, this couldn't have been easier. I reserved online (so if you don't want to talk to anyone, you don't have to - introvert's dream!). They texted me the day before move in with my codes and info. When I arrived I snagged a cart from the building and went right to my new storage space. Lighting is great in general, though there is no overhead lighting in the unit. Leaving the door open it's fine or a small battery-operated lantern would work). They had a lock and keys waiting for me.
The elevator worked fine.
There was plenty of parking.
My access code worked properly.
The building does have a bit of a damp smell, but it could be that it's just solid concrete. I'll put some Damp-Rid in the unit just in case.
The location is great, right near Target on Masonic/Geary.
The one staff person I interacted with was super helpful and friendly.

Pro-tip: bring a jacket. It is so windy up there (and gusty). Even if it's warm somewhere else in the city it may be blustery there. (Kudos to the nice woman who helped when the wind blew some stuff off of my cart).

I'm giving 4 stars only because it's still new to me. After I've been there a bit I'll update it.

Absolutely horrible. Horrendous service. Automatic door access doesn't work half the time. Staff is unhelpful and rude. Look elsewhere if you can.