Punch List Bath & Home Remodeling

3/12/2020
Update...I've worked with this company before and the electrician they sent out was fast and efficient and got a ceiling fan installed in my wonky condo. Things don't always go as planned & repairs aren't always as simple as when you start from scratch. A faucet repair I had done didn't go as planned. Joe, the owner reached out to me & made things right. He truly seems like he wants to make his company the best it can be. I appreciate that kind of integrity and honesty in a company and will work with them again in a heartbeat. It's not easy finding people you can trust for home odd jobs. If my mom lived in Illinois, this is the company I'd call to help her.

Initially, I had a snag with this company after scheduling them to come out and they cancelled at the last minute on the day of the appointment. The owner worked with me and after listening to my mini-tirade agreed to set up an another appointment. They seemed open to constructive criticism to set them apart from other companies. The fan was installed pretty quickly (it wasn't a straightforward install) and I felt the service was reasonably priced. I'll be happy to recommend them and use them in the future for other home repairs.

it's Friday night 10 pm, 12 hours passed already since they found out the order is wrong (11am) , Alby, all the manager did is ask the sales called me, and then she never responded nor followed up. Maybe she cannot wait to have a fun weekend, obviously she doesn't care how our families and two babies live without sinks over the weekend (and in the future) I paid them $1500 as deposit, be careful, you probably cannot have your deposit back due to their fault, and this is what you gonna come across when they cannot continue performing the job correctly.

Dealing with Punchlist has been a nightmare. The design phase was delayed and we kept having to ask for the plans. Then no contact from them for about six weeks. When we signed the contract they estimated a 4 week start time. They did not start for 8 weeks, and we had no recourse becuase they had our money. Finally the agreed start date came, (I had taken off work) and with no communication from Punch list, no one showed up. They said that they had emailed, but we have no record of that, and they did not text or follow up with the consumer.
They first sent out the site mangaer to our bathroom remodel who had no idea what the project was or what the scope was. He was asking me what walls were being moved. The first day the workers arrived, they were unprepared and were asking me questions about the specifics of the project. Company is very disorganized, Follow through was entirely unprofessional. Requested a final walk through and they billed us our final $5000 without notifying us they were initating a bank transfer and left our issues unresolved and helped themsleves to final payment. Now that we are paid in full, there is no response from the comany.
We have cabinets that don't fit the space and Punchlist left them with huge gaps on the sides. This was not explained to us during a very rushed and haphazard addition to the job. If it had, we would not have ordered them. Commuication if awful.The site manager will cut corners and do the minmium he can to get the job done. There is no follow through.
They left a ton of garbage in our garage which we had to dispose of.
To be fair, the quality of work has been good, and the workers here were extremely courteous and nice. I think you could get the same quality with better service almost anywhere else. Punchlist isn't worth the hassle that they will give you.
I will also be filing a complaint with the BBB.

Wanted to like punch list but cannot recommend. Been waiting for the completion of our bathroom and still just getting pushed off. Now I'm the difficult one cause I want my remodel finished, which I was told would take 2 weeks and now we're going on a month because they are too busy to fix basic painting mistakes. Do the job right the first time, for what you charge be better. Had a complete tear down to the studs and their finished product is laughable. The most confusing part is that it shouldn't take more than a day to fix and they just keep pushing me off even though they left my job for 2 days to address another customers completion complaints. So also I'm not the only one dealing with this

Update: been 2 days since I heard from them, left 2 voice mails and 3 emails and they have yet to respond, let alone explain to me why they can't correct the poor job done. Real professional guys

End of the week owner called will give him credit there. The only thing we can agree on is that it should have been done right the first time. Will wrap up the review when they come to finish at the time that works for them.

Used Punch List again (last time we pulled out a tub and added a walk in shower) for some safety features to the shower for my mom. They sent one of their guys, Marty Vasquez, to do the work. He was the most competent nicest guys we have ever had in our house doing work. He was quick and very clean. He also made some super helpful suggestions. We really like and appreciate Punch List but I hope we always get to work with Marty for future jobs. Seriously the best!

The initial intake with Punch List and start of the project was fine, but I am paying for my education of working with contractors. First of all - beware of the contract as it authorizes them to take payment even if you are not in agreement that the work has been completed for the milestone.

The biggest problem is that their work caused a continuing periodic knocking/banging noises in 4 units in my building and they refuse to take responsibility. They cleared out on 9/14/2023 so we are still very much in the 1 year warranty period on their workmanship. They have come twice to try to fix the issue, the first time tightening a nut and the second time taking apart half my kitchen cabinets and then acknowledging they still hadn't fixed it but that it was on other people. They did not respond to any messages for a week and refuse to take responsibility claiming it was an "existing building condition".
Other things were annoying, like being left without a working shower in my home for 10 days, the sloppy paint job in both bathrooms, leaving doors to the outside open, and the amount of dust/rumble left after they were gone.
There also was no walk through or checking that I was happy with the work at the end, they rushed out before I had a chance to look at anything in the second bathroom.

Liz & I just want to say thank you Punch List! witTommy, Agnes, Bob, David & his crew. You guys swooped in and saved the day. Everything turned out better than we imagined it.

The downturn in the reviews this year, predominantly based on lack of or poor communication, seems sadly accurate. I originally reached out last year about a bathroom renovation and they were very responsive. I really liked the person, Adam, who came out to review and provide an estimate. The quote was more than I expected so I decided to wait a few months and sock away a few more dollars.

I reached out again Tuesday 9/8 asking for someone to give me a call to discuss the estimate as some time had passed and I wanted to make a few adjustments. I got a call back shortly saying Adam would give me a call that day or the next, so when I hadn't heard back on Thursday I emailed again outlining the changes and requesting an updated estimate. Within a couple hours I heard from Adam and we arranged to speak the next day, Friday the 11th. We had a productive conversation and he told me he'd review and revise the quote and have it to me Monday the 14th. It's now Tuesday the 22nd and I haven't heard a single word from them.

I don't know that I'd have any confidence in them at this point because if this is the communication during the "honeymoon period" where I would expect they'd want to win my business, what happens once my floor's ripped out or the tub's removed?

I'm ready to go: tub, tile, vanity--everything picked out, but sadly no contractor and back to the drawing board.

We used Punch List to renovate our main bathroom. Ziggy and his crew did a great job. They took the time to keep the area clean, worked efficiently and arrived exactly on time every day. We are very happy with their quality of work and also the great communication with Agnes at the Punch list office. Their price was fair and although they are in high demand it was worth the wait!

My husband and I were excited to work with Punch List for our laundry room remodel. They have a solid rating on Yelp and their gallery of past work is impressive. But look at the reviews closely -- it seems that for the past year or so, their customer satisfaction and ratings have dropped significantly. And issues that others have experienced are issues that we've run into as well.

To start, our project started on October 22, 2020 and we were told it would be a five day project. We are now in MARCH 2021 (five whole months later) and it's still not completely done. I had an appt set for today (that was ideally supposed to be the last time I'd ever have to deal with Punch List) and it was canceled. No apologies or anything (even though my husband and I specifically took today off to be here), just a "there was an emergency at the job before yours..." No one had even reached out to let us know this; we had to call and ask why no one had arrived. My theory is that they actually forgot about our appt, as I didn't receive any appt reminders or confirmation requests prior to today which is something that was done each time they came out -- but again, that's just my theory.

Overall, they seem horribly disorganized and lack proper communication. Honestly the best part of this whole experience was the initial consult with Adam. Things quickly went downhill after that. The problem is, you seemingly work with different people at every stage, and there doesn't appear to be any communication going on between all of them.

After I met with Adam and we decided to go forward with Punch List, the next person I met with was Bob (who I assume was the project manager, though that was never clarified). I re-explained to Bob all the work that we wanted done in our laundry room (as there seemed to be no communication between him and Adam). On start day, Bob came with Joel (who I presume to be the contractor). Bob talked with Joel for about 5 min and then left. So now I had to re-explain to Joel all the work that we wanted done as he had never been to our home before. So then Joel leaves his crew to do the work and takes off. Meanwhile, I don't have contact info for Bob or Joel, and when everyone had packed up and left without saying anything at around 4pm, I looked and saw that certain changes had been made to the original plan and yet no one had discussed anything with me first.

I emailed and spoke with Agnes and asked why I wasn't informed of any changes first and she told me that the contractors don't typically communicate with the clients on "everything that they do". Wait, what? How does that make sense? I tell her that going forward, I request that if any changes need to be made, that we be informed first. I also asked if we could get an itinerary of what was planned for each day so that we could get our new washer&dryer delivered accordingly, as well as anticipate when the water would be shut off, etc. and was told that they don't make itineraries...

There have been so many hiccups throughout this process, most of which could've been avoided if they simply planned and communicated more effectively. For instance, they installed my laminate countertop so incompetently (I'll share pics below), I requested that they replace it. I had provided the original countertop, but since they botched it, I sent them the link to repurchase it. I assumed that they would've ordered/purchased it before sending someone out to fix it, but that was too optimistic of me. Because when they sent Osiel (yet another new person) to complete all the leftover tasks, he first came to our home and I went over all the problem areas, THEN he headed off to Home Depot. And that's where, you guessed it, he discovered it needed to be ordered and wouldn't arrive for another few weeks...

So here we are 5 months later. Again, way too many problems with Punch List to go through individually. Let me just share pics of what they thought was acceptable as a final product.