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![Pondless Waterfalls](https://s3-media0.fl.yelpcdn.com/projectphoto/T-eP7qZ3ueiDlI77m7htOg/l.jpg)
Pondless Waterfalls
2 Photos
![Aquarium upgrades](https://s3-media0.fl.yelpcdn.com/projectphoto/XNZyONHJzyiW4zY2gd7_fQ/l.jpg)
Aquarium upgrades
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![Pond Waterproofing](https://s3-media0.fl.yelpcdn.com/projectphoto/p0Vu1SrdHrwJRxnkvqDInQ/l.jpg)
Pond Waterproofing
2 Photos
![Pondless Fountain](https://s3-media0.fl.yelpcdn.com/projectphoto/WfFHThAwn-vHTWkiauMETg/l.jpg)
Pondless Fountain
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Review Highlights
“Tony (the owner) is really kind, I have 2 clownfishes because relocate issue I have to find a new home for them.” in 11 reviews
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About the Business
Business owner information
![Photo of Tony H.](https://s3-media0.fl.yelpcdn.com/buphoto/6-T-N3l6hZeUMVL27SjiRg/90s.jpg)
Tony H.
Pure Aqua is full-service aquarium, koi ponds, fountains, pools & spas company based in San Francisco, CA. With over 20 years of experience, we design, create and maintain biological systems in homes, businesses and learning environments.
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Overall rating
14 reviews
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1 star
- Radhika T.West Coast of the United States0151May 10, 2017
My natural pond was in trouble where the waterfall receptacle wasn't filling and I had a potential leak about 6 inches below grade, and some plants were taking over my pond. I found Tony at Pure Aqua and he has come out and done a stellar job of cleaning out the sludge and filter and rebuilding the waterfall, as well as cleaning out roots around the pump and doing a very job of general maintenance for the pond. I intend to have him come back at regular intervals to keep up the good work. Tony answered my call promptly, called from the freeway when he was running 10 minutes late due to traffic, and is polite and efficient.
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Tony H.
Mar 7, 2018
Radhika,
Thank you very much for your 5 Star Review. If there is anything we can do in the future, we are here for you. Thank you! - Vaughn S.San Francisco, CA35Jul 29, 2024
I am extremely disappointed with the hot tub services provided by Pure Aqua. My experience with them has been nothing short of frustrating.
First and foremost, Tony, the owner, have a serious communication problem. I left multiple voicemails and sent numerous emails, but none of my calls or messages were returned. It's as if he doesn't care about his customers at all.
Secondly, their maintenance services are incredibly lazy. When they finally showed up, it was clear that they were not interested in doing a thorough job. They rushed through the maintenance, leaving several issues unresolved.
He also failed to maintain a scheduled maintenance. We had agreed on a regular maintenance schedule, but have not shown up to any of the appointments withoug notice or explanation. This lack of reliability and professionalism is unacceptable.
Overall, I would not recommend Pure Aqua to anyone looking for hot tub services. Their poor communication, lazy maintenance, and failure to stick to a schedule make them a terrible choice. Save yourself the frustration and look elsewhere.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Tony H.
Jul 29, 2024
First and foremost Vaughn is lier.
We have been providing hot tub maintenance for previous home owner starting 2019 - May/2022 with code to access through main house and side gate.
She is the House/project manager for new home owner. New home owner/Vaughn wants to have us to clean and serviced the hot tub and get back on a recurring monthly schedule (May/2022) - Nothing has been done.
Secondly, she emailed Jan/2023 wants to do full drain/polish stainless steel/refill and wants to start the recurring monthly service. Day we are schedule for the full drain/polish/refill she was almost hour late. We honor the old previews customer discount price for the cleaning and thinking that we will provide the monthly maintenance but NO.
Up to this point ONLY ONE SERVICE has been done.
She failed the promise of the recurring maintenance. We had agreed on a regular maintenance schedule with ACCESS CODE for the side gate. This lack of reliability and professionalism is unacceptable.
Overall, she is Big lier and I can approve with old email with timeline. - Audrey C.San Francisco, CA217Jun 27, 2024
I cannot be happier with Pure Aqua's service on my hot tub. I called Tony and made an appointment for the next day. Frankly, because of so many contractors who never show up, I only half expected them to show. But they did, within the time frame specified. The technician, Mike, diagnosed the problem within seconds, and fixed it right away. I was nervous letting him leave before the tub was refilled and tested, but he seemed so sure that was the problem that I let him take off rather than paying to wait. Sure enough, this morning, the tub is completely fixed! I'm a very happy client. Thank you!
Helpful 0Thanks 0Love this 0Oh no 0 - A A.La Verne, CA1124Oct 26, 2018
Tony @pureaqua thank you!
While away on business my koi pond fell in disarray and lost about 8 koi... while in Baja, Tony came out on a emergency request to service my small pond and helped me avoid loosing the rest of the fish, Thanks a million!Helpful 0Thanks 0Love this 0Oh no 0 - David V.Outer Mission, San Francisco, CA074Sep 26, 2019
They were amazing and so friendly
I definitely recommend them because they rescheduled me with no problem since the project that we were working on it wasn't ready for them but at the end everything was perfect
Thanks Tony!Helpful 0Thanks 0Love this 0Oh no 0 - Anthony M.San Carlos, CA158237Oct 9, 2019Updated review
Not sure what is going on at Pure Aqua but for some unknown reason, Tony missed my last scheduled tank service about 2 weeks ago and has not returned my multiple calls, texts and emails to explain why this happened. I truly hope things are ok with him but his lack of response is disappointing. I am still waiting for a call from anyone from his company for an explanation.
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Tony H.
Mar 7, 2018
We appreciate your taking the time to write this review. Our goal is your satisfaction. We are all glad that we accomplished that. Thank you!
Jan 24, 2018Previous reviewPure Aqua is a great company. Tony has been servicing our family's tank for about 6 months now and it has made a huge difference. Our previous service person simply changed the water and clean our 100 gallon saltwater tank. Tony really knows his craft and has made our tank more vibrant. He noticed that our sump tank was bowing and was on the verge of collapsing and recommended a replacement as soon as possible... this most likely saved us from a huge problem and damaged floors. Our previous tank guy never even noticed this potential problem.
Tony has always gone above and beyond my expectations when it came to servicing my tank. He is reliable and I have no hesitation in recommending him. You can thank me later :-) - Chris H.San Francisco, CA2414Aug 9, 2019
Tony helped get my hot tub in working order after we bought our house. He walked me through all of the steps to keep it in working order and even did a follow up consultation a few weeks after when I'd forgotten some key steps. Will definitely be using him again in the future!
Helpful 0Thanks 0Love this 0Oh no 0 - Mike G.Tiburon, CA995416128Sep 27, 2018
Tony provides great service and is very reliable, professional, and works hard. I would recommend him!
Helpful 2Thanks 0Love this 0Oh no 0 - Chen Z.San Francisco, CA025May 5, 2018
Tony (the owner) is really kind, I have 2 clownfishes because relocate issue I have to find a new home for them. Tony came to pick them up in the same day. I believe he will take good care of them. Thank you. Highly recommend if you are in the area.
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Tony H.
May 7, 2018
We appreciate your taking the time to write this review. You're welcome, it has been my pleasure helping you out. Thank you!
- Dongjin K.Pacifica, CA2632Nov 29, 2016
Our aquarium was in need of major work and the plumbing we had was very badly done. Tony suggested a better option for filtration and installed it professionally and promptly. Our tank is now running beautifully and we are very happy with his service. We've gone through a lot of other people who didn't know what they were doing so it was refreshing to see Tony come in and fix it up all. Thanks.
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Tony H.
Dec 5, 2016
Hi DJ,
Thank you for taking the time to give us a five-star rating and an awesome review. It is our pleasure to service your aquarium. Have a wonderful day and thank you again. - Tian Z.San Francisco, CA03Nov 10, 2016First to Review
* I've used this company's services to maintain our pond for 5 years - Tony (the owner) is always reliable, flexible, and pleasant to work with. Highly recommended!
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Tony H.
Nov 17, 2016
Thank you Tian for the nice comments.
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