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Review Highlights
“I have been using Pure Mountain water services for 2 years and they have been nothing but consistent.” in 2 reviews
“Jay responded to all my email questions in regards to their services immediately and even followed up to see if I had any other questions.” in 4 reviews
“I had a hiccup in the beginning getting a hold of someone, but once I finally did I signed up right away for water service.” in 2 reviews
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About the Business
We, at Pure Mountain Spring Water, are a small family owned business which has been fulfilling our customers' health and lifestyle needs with the delivery of natural spring water to their homes and businesses in Contra Costa and Solano Counties for the last 17 years! We would like to share with you the process that our water bottles go through to make sure the water stays the purest and safest it can be.. We receive bottles in racks and remove from truck with fork lift. Then they are removed by hand and inspected and placed on production line. From there the bottles move down a conveyor to washer operator, who inspects and places into washer for pre rinse. They are washed at 240 degrees in wash solution and then move to run off station and then to recirculating rinse. Then the bottles go to final rinse and then are removed from washer and go back on conveyor. The bottles then move into filling room, into the filler and capper. Then out of filling room, they are date and time stamped. They are then placed back into racks, picked up by forklift and loaded on to truck were they are delivered to our customers. All our waters are sanitized by Ultra Violet light ( U.V. ) and Ozone as a last step before bottling.
Location & Hours
Amenities and More
Ask the Community
Q:
Is it true you don't do apartments🥹?
A:
It depends on the apartment complex. We only deliver to first floor apartment units.
Jay O., Business Owner1 person found this helpfulQ:
Hi I reached out through Yelp and phone. Are you still in business? Looking to start service. Thank you.
A:
Hello, thank you for inquiring about water service with Pure Mountain Spring Water Inc. Currently, 5 gallon bottles of Spring… more
Jay O., Business Owner
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Overall rating
25 reviews
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- Nadine F.Piedmont, CA04Aug 13, 2019
This is the best mountain spring water you can buy! There is nothing on the market that compares to the taste! Also any type of water makes my stomach hurt and this water does not. Buy local!
Helpful 0Thanks 0Love this 1Oh no 0 - Kris J.Oakland, CA75453695Mar 18, 2024
This company is a joke! Have anyone tried to call them and talked to a person or actually gotten a call back? My first problem is with the communication. On the day of my delivery I wasn't given any time I called but no answers. And I emailed them but no response. They finally called me around 11 in the morning and told me that they are downstairs but they won't deliver because I live in an apartment. They said it's hard to find parking and that the parking spot is too far away from the door. What? How does Amazon, Uber eats, DoorDash and all the postal services deliver package if they can't find parking? You can literally park right in front. The front door is literally 10 steps away from the curb. There is elevator in the building as well. Right after we spoke, I tried to call them back to give them parking instructions. I called three times and only gotten voicemail. This is a total joke. I tried to be patient and sympathetic of a family own business but this is not the way to run a business at all. There's no professionalism whatsoever. I see that most of the reviews are from years ago. Have anybody tried to use their service recently?
Helpful 1Thanks 1Love this 1Oh no 1 - Pat J.Martinez, CA03052Apr 27, 2022
I started out with Alhambra water years ago and then changed to Arrowhead and then to the Nestle company who took over the Arrowhead route. The water was ok - having come from the wilds of Montana where the water tasted like ambrosia... it is tough to drink any other. Nestle being the corporate behemouth they are, decided I did not exist and no amount of hold time or speaking to "Linda" from India did any good at all.
Then I found Pure Mountain Spring Water! What a breath of fresh air!
I offer 5 star rating to you all! Service is Awesome! No hold time, email, text and fully open communication. Jay even gets along with my dog!
The quality of the water is top notch (nothing will ever compare to my sweet water from up north) for any bottled water I have tried. I am never "out" but if I were, I know that they would make special efforts to help me out.
The personal factor is there that comes with small businesses. I will always support a small business first if I can.
Price wise, I think they are comparable to the other delivery companies. I feel badly that the cost of fuel is so high and understand surcharges for delivery as I was in the business myself. I just know with the quality of the service and product, and especially the fact that I can talk to someone when I call that knows me and my account, I would pay more without hesitation.
Thank you Pure Mountain for being there for us!Helpful 2Thanks 0Love this 0Oh no 0 - Kirk W.Vallejo, CA327May 9, 2022
Pure Mountain Spring Water's service and customer service is outstanding. They have always followed through with requests and attempt to accomodate us without fail.
Best Water Service Ever!Helpful 0Thanks 0Love this 0Oh no 0 - Radhika M.Brentwood, CA80283Nov 18, 2021
My water is always delivered on time. They are so nice and so responsive and also so kind to accommodate my request about texting when my water had been delivered since I have a psychotic neighbor who threw my bottles into the bushes one time. I have no idea why. The water tastes wonderful!
Helpful 0Thanks 0Love this 0Oh no 0 - Eric R.San Diego, CA071Jun 26, 2020
Started with amazing service and biweekly is always timely and consistent. Never had a problem.
Water is awesome, you can taste the difference.
Love this service!Helpful 1Thanks 0Love this 0Oh no 0 - Tom P.Carrizozo, NM17531Apr 30, 2021
We've been with Pure Mountain Spring Water for nearly three years. Great service, good prices, good people, excellent water. We're moving away and I'm going to miss them.
Helpful 0Thanks 0Love this 0Oh no 1 - Elisa B.Martinez, CA3741Sep 18, 2021
Found their jugs at a home I needed to clean out. Called them five times in the last 30 days asking them to pick them up. Each time they said they would pick them up within a few days. They never came by and never apologized. I finally gave up and took the jugs to a recycling plant who said they needed to scrap them since they were not compliant for california recycling. I can't understand why people don't follow through. If they didn't want to pick them up, they should have said so in the beginning.
Helpful 2Thanks 0Love this 0Oh no 0 - Alicia M.Concord, CA1552Feb 12, 2021
Water is delicious!!! We appreciate the thoroughness and cleanliness this company provides. We wanted a business that was not mainstream and this family owned was exactly what we were searching for. Did I mention that the water is delicious. Thank you for your services!
Helpful 0Thanks 0Love this 0Oh no 0 - Brittany H.Walnut Creek, CA2226Feb 3, 2021
I was shopping around for spring water because I since discovered tap is usually completely stripped of essential minerals (thanks Netflix and zac effron) but I realized a lot of delivery water services were too expensive or didn't clearly state the source. I was so happy when I found pure mountain spring water, they're decently priced and if you have any issues they are very responsive and quickly resolve it. It's so nice bro able to have water delivered now.
Helpful 0Thanks 0Love this 0Oh no 0 - Mike H.Kapaʻa, HI096Oct 19, 2020
These guys are great. Super reliable. We used the big companies in the past and experienced poor customer service and pick up and delivery on the wrong days. Very quick to respond when needing to reschedule or change up my order. I've been having water delivered since 2007 and Pure Mountain has been the best.
Helpful 1Thanks 0Love this 0Oh no 0
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