Randazzo's Water Conditioning

Water softener broke week before Xmas. I called at 10pm. Someone picked up! They gave me instructions on how to temporarily set the softener so I could have running water that night. Next day we discussed a replacement and they were back a week later with the install right after Christmas.

It was good while it lasted. Rick is retired and sold his business to Almaden Valley Plumbing. Service for replacing filters only is now $200. A new RO system with filters preinstalled on Amazon is also about $200 so it's hard to justify using the new company to replace filters. Rick showed me how to replace the filters last time and it's not that hard and my system takes standard filters that I can just order from Amazon for about $20.

I haven't had this water softener long enough to attest to its durability, etc. but I can tell you that the process was painless and I have wonderful soft water. So far, a better experience than I had with my previous supplier, Culligan. Randazzo has rave reviews on the Nextdoor app and were recommended by a neighbor, so I went with them. No regrets....More later!

Rick Randazzo was great at explaining what I should expect from conditioned water and the installation process. He recommended Almaden Valley Plumbing to do the install, and they were fantastic too.

Super bloated price when compared with prices found elsewhere. For work that is less than 1 hour, they charge over $700 on top of unit price, that's more expensive than a high profile lawyer.

An electric surge caused my water softener to go completely out (no LED display and stopped working). I called Randazzo's whose company installed the system years ago. I got called back within a few minutes and Mark explained my options. Turns out he was right: I probably only needed a new 12 volt transformer. I met him nearby and he sold one to me ($25). This kind of honest business practice was impressive. No much more expensive service visit required. I can see why this company gets so many good reviews. Thank you!

This company is phenomenal! They are super honest and professional. They don't try to upsell you, they just want to provide excellent service for what you need. Rick came out many years ago to take a look at our old water softener that came with our house. He didn't charge us for taking a look and we always said we'd return when we wanted to buy another. He came out and took his time checking our plumbing and explaining our options. His plumber was efficient and did an excellent job. We love our new water softener and are happy to support this great family-run business. We highly recommend them!!

Randazzo's installed my water softener about 25 years ago. Their service has been prompt and first class. I have only had them over one time to recalibrate the softener and they showed me a couple of items to look for. A couple of other times I have received prompt service over the phone at no charge. A terrific outfit that really cares about customer satisfaction.

I had a new water conditioner installed over 5 years ago. I had a recent issue with noise coming from the water conditioner. I called them and he advised me to go to Home Depot and buy a water pressure test gauge and to check my water PSI.

$9.98 gauge and my water was 40psi. I adjusted to 60psi and the noise went away. My water regulator is 2 feet away from the water conditioner, so the noise could have been from the regulator.

Anyway Randazzo called back in the afternoon to follow up. I told him everything was ok now. He said great and that I saved myself a service call!

Other than adding salt to my water conditioner I have not had any problems with it. Unlike the 2 major brands I had years before.

I highly recommend them.

Rick Randazzo installed our water softener 20 pluscyears ago. Have never had a problem with the system. Recently I called because the salt didn't seem to drop. Easy fix and he taught me how to fix it myself in the future. The best service in town!