Recology Sunset Scavenger

wtf. They choose what to take and not to take in a trash bin? I didn't know that. Thanks for leaving me 3 freaking trash bags when it is surely go to landfill according to their website. HELLO! DID THIS GUY OVER ANALYZE MY TRASH?

The Recology Household Hazardous Waste (HHW) pick-up service is the best! Today, Saturday, May 18, two Recology employees, Carlos and Francesco, arrived during my appointment window to take away my HHW. There were courteous, friendly, professional and efficient. This service meant I didn't have to navigate my way across town in traffic and then try to locate the drop-off site on Tunnel Road. Thanks. Herb

Recologysf charges so much and doesn't do its job. All our houses are full of crap because they want you go to their dump to charge you even more. Also the website says something and in real life it's not true. It's very frustrating to not know what to do with your garbage. WE ARE PAYING A SERVICE!!!!!!

Reposting to include photos. See below part of the damage recently done to our building by Recology Sunset Scavenger 'black bin' pickup guy. The metal track on our door was misaligned, and the line the door traverses up and down on went totally slack. The door wouldn't go all the way to the ground, which left us unsecured and the door not lockable the first three times out of seven damage was done to the door by the same employee. There is a LOT of foot and car traffic in this Outer Sunset area due to crowds coming to the Upper Great Highway for exercise, surfing, and to walk dogs.

The 'black bin' employee flew into a rage after being reminded we have outside Monday only pickup of our green bin.

He slammed our wooden garage door so hard major damage was done to the tune of $150.00 which Recology Sunset Scavenger management refuses to reimburse us for.

Their customer service doesn't answer the phones; Outer Sunset manager hangs up on women; and customers are routinely punished when trying to communicate their needs/wishes. Retaliation and immaturity and a complete lack of professionalism is rampant throughout.

Though they are are employee-owned, there IS a way that the public can make a formal complaint and be heard.

Do it through calling 311, or telephone Environmental Health, under the Department of Public Health, Solid Waste Program.

Telephone: (415) - 252-3872, Monday through Friday. They are off for lunch 11:45 AM to 1:00 PM.

I know that Sunset Scavenger probably doesn't give 2 patoots about Yelp reviews.

Overall they do what they are supposed to do, but OUR Route Driver for trash and compost misses our bins a lot of the time, even though I put them OUT in a convenient and conspicuous spot in front of our driveway.

It's super easy to them, too. Maybe our route driver has a personal problem with us? We don't tip enough?
50 dollars a year isn't good enough for you?

They might as well merge with the DMV the way they operate. They could form, The League of Super Incompetence. I'd imagine they go around interrupting people's days and using their super ability to waste their time.

I'm web savvy and need a night's rest after trying to pay 1 bill online. They have more security than the Pentagon. It's a maze of broken forms and verification emails they don't even send. And for what? To really, really make sure nobody pretends they're me and pays my bill?

BAYVIEW: I can't imagine how difficult it is to pick up and dispose of garbage every single day. Here is to the garbage men who pick up and dispose of our tons of garbage we create every single day. Do they make mistakes? Sure, they are only human. The new guys make a few more mistakes. That is part of the job. If you think you can do better, go apply to be a garbage truck driver who works solo at 4am every dang day. Here is to the brave strong men who dispose of our garbage. Thank you! Thank you! Thank You!

What type of business with loud trucks and noisy processes operates at 6am in the morning?

If I lived in San Francisco, I'd revisit this flawed system and mandate nothing occurs before 10am, so trucks don't get in the way of commuters in both road obstruction and pure noise pollution.

As a visitor, the varied colored garbage bins are a tad confusing and maybe a product of micro-management that is too granular. I think, in that way SF and their "green" (environmental) initiatives as well as perceived help benefits for the underprivileged are sometimes a bit overboard if you analyze whether "are they giving fish, or teaching fishing skills for sustainable survival?"

Recology Sunset Scavenger trucks have been spreading puddles of glass and garbage all over the streets of San Francisco. They must be overloaded or defective trucks. Many streets are now covered in glass and/or garbage. This has been going on for a while.

You'd think the occasional full bin would be overlooked. But no, it's like if these guys can't close the top of the bin perfectly, well too bad, no trash collection for you that week!
Sad

I shouldn't give even one star this company running under poor management there is no organization the drivers are very showing attitude vey bad behavior. They picking up the garbage any time they like and there is no way to contact to any customer service so I am unsatisfied customer the service they provided is awful very bad customer service.