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Red Lilly Plumbing & Rooter
Updates From This Business
Stopped up drain?
Ask us about our summer special. Red Lilly will have… read more
New Client Special
Red Lilly is here to provide a quality , effective ,… read more
No hot water?
Red Lilly is here to help! Our journeymen level… read more
100 Years plumbing LA
2024 we arrive to 100 years plumbing. We are drain… read more
Los Angeles Hydro-Jetting at it's Best
Since John Lilly founded Red Lilly Plumbing in 1924,… read more
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Drain Clearing
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Meet The Team!
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Sewer Repair
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Water service
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Highlights from the Business
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Free consultations
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Established in 1924
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Certified professionals
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Committed to quality results
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Emergency services
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Locally owned & operated
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Review Highlights
“I had a great experience with Rufus and Charles as well as the rest of the guys that come out and do the actual work.” in 44 reviews
“In addition, Charles is a gentleman who stands by his work and calls to make sure things went well.” in 43 reviews
“Cesar was right on time with his shoe covers and face mask even though he was recently vaccinated.” in 35 reviews
About the Business
Business owner information
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Giovanni T.
For nearly a century, the Red Lilly Plumbing team has delivered honest, reliable, and affordable plumbing services in Los Angeles and the San Fernando Valley. Throughout the four generations we've been in business, we have proudly served the local area by tackling their biggest plumbing headaches.
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Overall rating
469 reviews
5 stars
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1 star
- ZenSasha Z.Los Angeles, CA226227Apr 4, 2024
Guys, you need to call Charles at Red Lilly Plumbing! Charles and his crew are my go-to plumbing resource and truly indispensable. And if you are a landlord like me, you know how important it is to know a good plumber. You need someone who is going to answer the phone and show up when you need them. That is Charles, and that is his team. Seriously.
In the years that I have worked with Red Lilly, they have saved me time and again. Just to give you an idea, Red Lilly has done: 2 beautiful main drain replacements on two of my properties (including concrete), reinforced my gas meters when the earthquake valves kept triggering from vibration, handled a dirty re-pipe to correct the angle of the pipes, replaced toilets and faucets, troubleshooted high water bills, and installed descaling filters on my tankless water heaters. They have handled some seriously stinky jobs and left my property smelling like roses.
Most recently, Red Lilly replaced the last piece of non pvc drain pipe that was about to give under the house. As usual, they arrived on time, every member of his crew was courteous, answered my questions and kept me updated on the progress. The jobsite was clean when they were done, they took away the debris, and I knew the job was done correctly.
In addition, Charles is a gentleman who stands by his work and calls to make sure things went well. And the office staff (Hi Michelle!) are wonderful and very responsive.
Don't be silly. If you call someone else for your plumbing stuff, you will eventually call Charles anyway. I did. I fired the other guys when I met Charles. I'm pretty sure you will, too.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Red Lilly P.
Apr 5, 2024
ZenSasha,
Thank you so much for your glowing review and for highlighting the exceptional service you've received from Charles and the Red Lilly Plumbing team. It's always a pleasure to hear such positive feedback, especially from a valued customer like yourself, who has entrusted us with numerous projects over the years.
Your endorsement means the world to us, and we're honored to be your chosen plumbing service. Rest assured, we will continue to stand by our work and be there when you need us, ensuring each job is done right and to your satisfaction.
Looking forward to many more successful projects together.
-Red Lilly Plumbing Team - Dee D.Glendale, CA14033Jun 13, 2024
The only reason I'm giving it 4 stars is because the job was just done on the day I am writing this review. So, I'm hoping the job was done well, and I won't tell until time passes by.
I reached out to four other vendors, one of which charges an estimate fee that I don't think businesses should do. These types of services are already expensive as it is, and paying an additional or losing $89 isn't ideal. However, they did charge by the hour, and I likely would have saved some money, but Edward, from Red Lilly, was the reason I chose them. I just got a great vibe from him. The first company I also reached out was cool, too, but I went with my gut. The third company's estimate was MUCH higher than Red Lilly.
The two technicians that came out were nice. I was disappointed that Edward didn't come back, but I understand that he dispatched his team. I'll be using them for another service as soon as I am able monetarily.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Red Lilly P.
Aug 6, 2024
Thank you for taking the time to leave such a detailed review. We appreciate your honest feedback and are glad to hear that you had a positive experience with Ed and our team.
While Edward couldn't be there for the follow-up, we're pleased that our technicians left a good impression. We'll pass along your kind words to them. We look forward to assisting you with any future services when you're ready. - Joey D.Los Angeles, CA017Mar 16, 2024
I had a bathroom that had been out of use for years until we recently remodeled. Excited to try out the new plumbing led to disappointment with a blockage. Our contractor came back, snaked it and thought he had cleared the problem. a short time later, we were still backed up. Red Lilly Plumbing was very helpful on the phone, and they did quote me an approximate price to clear one drain. They called when they were on their way and came within their appointment window.
Because of the description of my problem, the two techs (I believe their names were Sal and Charles) brought in the camera first thing. I questioned, how much more will this cost? and he said, half the time the camera could clear the drain and there was no extra charge if this didn't work.
The camera didn't clear the line, but it did give some insight to a possible bigger problem. He tried snaking it a couple of times and revealed roots in the line. This was the last thing I wanted to see. They gave me a reasonable quote to replace about 20' of old pipe and said they could do it in a day or two. But because I am who I am, I called my contractor to see what he would charge to replace the same amount of pipe with new PVC piping, and I was surprised that he was 20% higher.
They came back and at the end of the job (and the end of the day), They saw something they didn't like so they asked me not to use the bathroom and they would come back the next day. Apparently, there was another small section of pipe past the area that they had fixed that also needed to be replaced. I wasn't sure how much more this would cost me but to my surprise, there was no extra charge. They also included a cleanout so future blockages would be easier to deal with.
I believe they're a small family business and I do appreciate working with them. Their employees were professional, well-seasoned and cleaned everything up at the end of the job. There was also great communication throughout the job. I will hire them back if I have any future need.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Red Lilly P.
Mar 19, 2024
Thank you so much for taking the time to share your experience with Red Lilly Plumbing. We are thrilled to hear that our team, led by Sal and Charles, was able to address and resolve the challenges with your bathroom plumbing effectively
As a family business, your support and trust in us to handle your plumbing needs are invaluable. We look forward to serving you again in the future, should the need arise - Madeleine M.Los Angeles, CA09Aug 20, 2024Updated review
Ozzie came again because problem returned. Lot's of water backed up. He was so kind and hard working and professional. I really appreciate his work.
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Red Lilly P.
Aug 6, 2024
Thank you for your feedback! We're glad to hear that you appreciated the updates from our office and that Ozzie provided you with professional and kind service. It's great that there was nothing major to fix this time. We'll be sure to pass along your kind words to Ozzie. Please don't hesitate to call us again whenever you need assistance!
Aug 6, 2024Previous reviewOzzie came late but the office was very considerate and gave me many updates which I so appreciated. He was really nice and professional and looked at my sink. It turned out that I hadn't been running the garbage disposal as much as I should, which is a lot. He was very kind and there was nothing to fix. Lucky me. I will call Ozzie again when I need help.
- Dec 15, 2023
I highly recommend Red Lilly Plumbing. A couple years back I remember calling them with an inquiry about a house we nearly bought, and the person I spoke to was highly knowledgeable about what I wanted installed and it was super easy to make an appointment. I ended up canceling because we didn't end up buying that house but always kept them in mind, after that interaction.
Fast forward to today, I needed some work done at my house and Red Lilly was the only company I contacted. Mike G, my plumber was prompt, professional, and very knowledgeable about my specific tankless water heater. He found solutions for me at reasonable costs, and am I highly satisfied with the work.
I'll be contacting them for all of my future plumbing needs for sure!Helpful 1Thanks 0Love this 0Oh no 2Business owner information
Red Lilly P.
Dec 15, 2023
Eric, thank you for giving us a call back when we were needed. We are happy to hear that our service provided was above satisfactory. We appreciate Mike and is knowledge. He is a great addition to our team that has been with us for quite some time. Whenever the need arises, please do not hesitate to give us a call. - The Red Lilly Team
- Stoney E.Los Angeles, CA118Jun 11, 2024
John Welsh and an assistant came and replaced our water heater this morning. They did a great, professional job, finishing quickly and efficiently, and had a friendly, good-natured attitude. Highly recommended. They really know their stuff.
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Red Lilly P.
Aug 6, 2024
Thank you so much for your wonderful review! We're delighted to hear that John Welsh and his assistant (Alex) provided you with a great and professional service. It's always our goal to complete jobs efficiently while maintaining a friendly and positive attitude.
We truly appreciate your recommendation and your confidence in our expertise. Should you need any further assistance or have any more plumbing needs, please don't hesitate to reach out. - Cathy C.Studio City, CA0273May 29, 2024
GREAT SERVICE! The best!!
After the Gas Co. found a leak and turned off my gas, Charles from Red Lilly Plumbing came to the rescue. He found 7 leaks, and brought his crew to fix them the very same day. His workers, Guillermo and Wilbur were terrific. They arrived on time, were professional, efficient, cleaned up the work site, and were very polite. I couldn't have been luckier in my choice of gas plumber.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Red Lilly P.
May 29, 2024
Thank you so much for your fantastic review! We're thrilled to hear that Charles and the Red Lilly Plumbing team were able to provide you with such excellent service. It's great to know that Guillermo and Wilbur were professional, efficient, and courteous throughout the process. We're glad we could help resolve the gas leak issues quickly and to your satisfaction. Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever need our services again, please don't hesitate to reach out. Thank you for choosing Red Lilly Plumbing!
- Bill L.Los Angeles, CA298117506May 10, 2024Updated review
Second time using them and couldn't be happier!! Ozzy fixed my issue in about 30 minutes and was very professional and nice. They text you when they're on their way or if they're running late. Highly recommend them!
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Red Lilly P.
Jul 20, 2023
Thank you Bill for the acknowledgment, We will pass along your message to Mike, We hope you continue to use our services we are always happy to help. Red Lilly Plumbing Team!
Jul 19, 2023Previous reviewGot a recommendation from a friend who's been using them for years! Needed a great plumber for a backed up sink. Called them up and made an appointment. They came within the appointed time and Mike fixed my issue in 10 minutes. They communicate really well. I was very pleased and recommend them highly.
- Isaac J.Los Angeles, CA02Jul 28, 2024
Nice enough people but cancelled so many times without warning or often just wouldn't show up.
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Red Lilly P.
Jul 30, 2024
Great day to you! We do not have you in our database. Which job are you referring too? We want to make this right.
May we have an address or phone number? - Oliver M.Los Angeles, CA53254Apr 2, 2024
We used red lily 5 years ago and had the worst experience I've ever had with plumbers. When the sewer injection pump that we think was not installed correctly began to fail, we were hesitant to call them. But thankfully we did. They got their people out quickly and we met Charles, a straight shooting old-school plumber who has returned to the job years after hearing what was happening with the business he built. After seeing what we were left with, hearing the challenges we faced, and seeing receipts for the exorbitant amount of money we paid them, Charles made sure to do the best job he could for us free of charge. Our pump was serviced, recalibrated and installed correctly, and he didn't scream at me for 30 minutes the way his partner did years ago. Charles has built new faith in Red LIly and I hope their business continues on this trajectory.
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Red Lilly P.
Apr 5, 2024
Oliver, thank you for your input. Your feedback highlights a journey of transformation for us. Charles, with his dedication and expertise, represents the heart of what Red Lily aims to be. We're thrilled to hear that his commitment to quality and understanding has restored your faith in our business.
Rest assured, your experience serves as a critical lesson and motivation for us to continuously improve and ensure we're providing the best service possible. We're committed to upholding the standards Charles has set, and we hope to exceed your expectations in the future.
Thank you once again for your honesty and for giving us a chance to rectify our past mistakes. We look forward to serving you again under our renewed commitment to excellence.