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We specialize in gas furnace and Air Conditioning,
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Bryant Split System (Rohnert Park)
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New Trane AC 17Seer 2 stage
New Trane AC 17seer 2 stage
New Mitsubishi Heat Pump
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Our team has 15years of experience
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New Trane Heater Installation
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We specialize in A/C installationmaintenancerepair
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We specialize in furnace & AC system Maintenance
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Furnace, AC, Heat Pump, mini split, ductwork,… read more
We specialize in Heating/AC Installation & Repair
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Winter is Coming Let’s get you Ready
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Limited-time offer! Upgrade your AC
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Mitsubishi Heat Pump 3zones 12+6+6
New Mitsubishi 3 zone system living room 15K btu… read more
Daikin 18K BTUS Single zone
Daikin 18K BTUS Single Zone The owner of the house… read more
New 2stage 98% Furnace and 16Seer A/c
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New 95% Bryant Furnace
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96% 2stage Day&nigth Furnace
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15k btus Mitsubishi
Mitsubishi 15k btus Mini split super happy customer… read more
3ton Bryant 60decibels super quiet
Replaced old a / c of more than 30 years .. for new… read more
36,0000 btus outdoor unit and 4 wall mounted 9,000
36,000 btus condenser and 4 wall mounted inside… read more
3ton trane heat pump
if you have solar energy. With this heat pump and… read more
New 3ton Day&nigth high efficiency a/c
install new Day & Night a / c now the customer is… read more
New a/c install
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Review Highlights
“Clarisa also stayed on top of communication, including emailing contract and confirm installation date.” in 6 reviews
“Osvin showed up on time and was able to successfully correct a A/C condenser fan motor direction problem.” in 28 reviews
“We contracted with Red Mountain to install a dual zone ducted Mitsubishi heat pump in our home.” in 2 reviews
About the Business
Our priority is to ensure customer satisfaction & develop their trust to deliver high quality service. We provide residential and commercial services, we proudly serve Marin, Sonoma, and San Francisco County, along with other neighboring communities.
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Overall rating
56 reviews
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- Mike Stewman ..San Francisco, CA01Jul 5, 2024
Osvin came out to inspect and repair my system. He was extremely professional, efficient, and honest with the repair. He fixed the issue and my system has never worked better! I would strongly recommend this company and ask for Osvin as your tech. You wont go wrong!
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Osvin R.
Jul 8, 2024
Mike, it has been our pleasure assisting you with the issue on the Air Conditioning.
Thank you, - Rescue D.San Francisco, CA013Jun 5, 2024
REMOVAL AND REPLACEMENT OF DUCTWORK IN ATTIC:
From step one, Osvin & Clarisa provided excellent customer service and flexibility with this project. They were very gracious & accommodating when we needed to change our scheduling to complete a previous project.
Osvin's crew arrived as scheduled and were very respectful of the property.
They kept the entry and work area clean and clear of debris during the project.
They completed the project on time as scheduled.
They re-routed the ducts from the last configuration to allow easier access to the attic and attic floor.
We are happy with the increased air pressure and it's nice to have conditioned air to all of the rooms!
We would highly recommend Red Mountain for their services.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Osvin R.
Jun 6, 2024
Greg, we appreciate your feedback it means a lot for all in our team!
Thank you for choosing Red Mountain to do business with. - Jessa E.San Rafael, CA15537347Apr 19, 2024
Unfortunately for Red Mountain my brother in law is a HVAC tech. I asked them to come out and repair my unit, they did nothing to diagnose the unit or repair it. They stuck an electrical meter/tester on the line where the power goes into the unit and told me see there's power and the unit isn't on. I said I am aware of that please repair it they said the fluid is impossible to buy which wasn't true either. They then quoted me $8500 to replace an air conditioner that didn't include a heater. I said excuse me you are charging me $5500-6000 in labor for one day of labor? Not to be trusted I wanted to warn others as this was a $160 in parts a few hours of work.
To be very clear to the owner response: I specifically asked multiple times to repair it NOT replace it, you refused to even check it and told me you can't get the fluid anymore. None of that was true and frankly I have done many remodels as an investor and knew what you were trying to do. No one should have to pay almost $9000 for a repairable unit.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Osvin R.
Apr 20, 2024
Hi Jessa, thank you for taking your time and write us your feedback. Unfortunately on our notes when you called you asked for a Free estimate appointment on replacing the existing system not to repair. Also, it is comercial and now everything is expensive starting with permit feeds with the City, equipment, tools, labor.
We did our best assisting you since you contacted us. We are glad you were able to fix the issue. - Daniel C.San Francisco, CA565Jun 6, 2024Updated review
Thank you for your response. I appreciate the opportunity to clarify a few points.
Permit and Inspection:
While you took out the permit, it was your responsibility to ensure the installation met code requirements. When the inspector failed the installation, it was left to me to find a solution because you had no idea how to fix it. I had to read the code, draw a diagram, propose the solution, and go to the building department. This demonstrates a lack of responsibility and problem-solving on your part, which is precisely the issue I'm highlighting.
Quality of Installation:
The issues I raised are not about wear and tear over time but about the quality of the initial installation:
Materials:
Using pressure-treated wood and scrap rubber instead of more durable and appropriate materials significantly impacted the quality and longevity of the installation.
Sealing Techniques:
The use of black roofing tar was poorly executed and visually unappealing.
Essential Components: The lack of condensate pipes or pans resulted in water pooling on the roof, which is a serious oversight.
Handling and Cutting Techniques: Air handlers were mishandled, and return holes were poorly cut, posing potential safety hazards.
Fastening Methods:
Wood screws were used instead of proper bolts, compromising the security and durability of the installation.
Labor and Warranty:
I understand that your services were for labor only and that you offer a labor warranty. However, professional installation should meet industry standards and local codes regardless of the warranty. The initial installation failed inspection due to safety issues, reflecting on the quality of the work provided.
Communication and Corrections:
The extent of the issues and the initial inspection failure indicated deeper problems with the installation process. My review aims to highlight these systemic issues for future customers' awareness.
Your lack of care in finding solutions and the substandard craftsmanship is evident in the improper sealants, dampeners, and mounts. The overall installation was extremely unprofessional leaving me dissatisfied and frustrated.
I hope this clarifies my position. My primary goal is to ensure that potential customers are fully informed and that businesses strive for high standards in their services. Thank you again for your response and god bless you as well.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Osvin R.
Jun 6, 2024
Daniel, thank you for taking your time on writing us your feedback. Just to make it clear we did this installation back in 2023 which is a year ago. We provided you labor only, we installed the unit where you wanted and there was 6ft away as coded by City. One of the pictures shows all the dust which shows that the installation has been a while ago and something things can get loose. We give our labor warranty and that’s for things you see that are not working or look properly. Also, you took care of the permit paper work. You needed call us or reported that we need to come and do corrections. We apologize for your frustration, but we did our best servicing you on this job. God bless you!
May 13, 2024Previous reviewPoor Installation and Craftsmanship by Red Mountain Heating and Air
I hired Red Mountain Heating and Air to install a high-quality Mitsubishi P Series system in my home about a year ago, and I regret to say that the experience has been nothing short of disappointing. After spending a considerable amount of $17,600, the quality of work I received was far below acceptable standards.
Messy Installation:
The installation process was haphazard and messy, leaving debris scattered throughout the site. It's clear there was little attention to keeping the workspace clean and professional.
Substandard Materials:
Despite the high cost, the condensers were mounted on pressure-treated wood, which not only looks unattractive but is also less durable compared to more appropriate materials like aluminum frames. This choice severely undermines the aesthetics and longevity of the installation. Moreover, instead of using real rubber dampers, scrap rubber was used, which does not effectively dampen sound, detracting further from the quality of the setup.
Improper Sealing Techniques:
The use of black roofing tar to seal the condensate lines was not only improperly done but also leaves much to be desired in terms of appearance. The hasty application resulted in a very unprofessional look, which is now a sore point every time I see it.
Lack of Essential Components:
There was no installation of necessary condensate pipes or pans under the condensers, causing water to pool on the roof whenever the system is heating. This oversight shows a lack of foresight and attention to detail.
Poor Handling and Cutting Techniques:
The air handlers were mishandled, and the return holes were inappropriately cut with scissors, creating dangerously jagged edges. Furthermore, adhesive was applied in a sloppy manner, contributing to the overall poor finish.
Safety and Regulation Issues:
The initial installation failed the first inspection due to the placement of the condenser less than three feet from the roof edge without any railings. This not only posed a safety risk but also showed a disregard for local building codes. Resolving these issues required my personal intervention, as the company did not take the initiative to correct their mistakes or handle re-inspections with the San Francisco Building Department.
Inappropriate Fastening Methods:
In a glaring display of inadequate installation practices, wood screws were used to fasten the condensers instead of the appropriate bolts. This method is less secure and not suitable for the weight and operational demands of the units, highlighting a lack of attention to detail and safety.
Conclusion:
For anyone considering Red Mountain Heating and Air, I strongly advise looking elsewhere. The lack of professionalism, poor craftsmanship, and disregard for customer satisfaction are evident in their work. Photos are attached to illustrate the substandard conditions. If you are comfortable paying $6,000 for the installation of one heat pump and having it look like this, then this review might not concern you. However, I highly recommend seeking a more professional installer who will respect both your home and your investment. - Vlad L.San Francisco, CA28Jul 21, 2024Updated review
Great service. Second time using Red Mountain Co. Highly recommend. Thank you to Osvin and your team.
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Osvin R.
Sep 26, 2021
Hi vlad Thank you for trusting us, it was a pleasure to help you with Your Heater and A / c
Sep 26, 2021Previous reviewI would definitely recommend their services to anyone looking for HVAC. They provided excellent customer service, their entire team was extremely professional, efficient and friendly. I couldn't have asked for a better experience, we are very happy customers!
- Razz H.San Rafael, CA428Jun 29, 2024
After getting quotes from different companies we decided to go with red mountain and we're so happy with our decision. He installed a heat pump to replace our old central heater, and created a dual system for separating the upstairs and downstairs which really met our specific temperature needs. Osvin and his team were always super responsive and thoroughly explained everything to us. The cool air has been a game changer for our lives and we don't have to sleep through hot nights anymore. We are so grateful. From Radia and Isaac
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Osvin R.
Jul 1, 2024
Radia and Isaac, we appreciate your feedback. It has been our pleasure assisting you with the new Mitsubishi dual system. Enjoy your system!
Thank you, - Kris E.Petaluma, CA01May 24, 2024
Call me Crazy!
This company is phenomenal, even epic!
Their honesty and integrity is beyond any other vendor that I've hired. For example, they came to my home after another vendor had said that i had a furnace crack. Osvin proved there is no furnace crack.
I really like the "no pressure" sales tactic, open communication and work ethic. They went above and beyond with breaking up the cement pad which was too small, scheduled the inspection quickly and they were here to meet the inspector.
This vendor is for you!
Again, honesty, integrity, no pressure sales, open communication and good work ethic! In summary, this vendor is great!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Osvin R.
May 28, 2024
Kris, it has been our pleasure assisting you with the new installation of Air Conditioning brand Bryant. We are here to help and keep assisting you with anual maintenance.
We appreciate your feedback it makes our week. - Amber C.Santa Rosa, CA104126Jun 26, 2024
I work as a manager for vacation rentals in Sonoma, California. We had some renters at one of our properties when the A/C went out. This company was able to replace the A/C within 48 hours of my call. I'm very impressed with their efficiency and communication skills. I highly recommend them for any A/C repair needs. Additionally, I felt like I got a fair price on their services. Thank you very much for your help!
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Osvin R.
Jun 28, 2024
Amber, it has been our pleasure assisting you with new TRANE AC system! We are here to assist you with any HVAC needs.
Thank you, - Matt V.Larkspur, CA03230Sep 17, 2023
After the compressor failed in my current AC full home HVAC system, I was faced with the option to try to squeeze more life out of my existing system by repairing the broken component or modernize. After a lot of research, pro/con analysis, and number crunching, I figured I'd go with the modernization route that would improve energy efficiency, run cleaner, provide dual zone controls (upstairs/downstairs), and operate significantly quieter (particularly outside where the spilt unit is right next to our patio). The cost difference to modernize was between 6x-8x the cost to repair the existing system (!), so I had to make sure I picked the right vendor...
For such a big project, I reached out to multiple vendors for quotes and system recommendations. Red Mountain was not only the most responsive throughout the whole process, but had the best pricing by 5%-20% of other quotes for similar systems. Orvin was quick to come on site, meet in person, answer my dumb questions, and build my trust throughout the process.
Once I selected Red Mountain to acquire and install the Bryant dual-zone, variable speed, high-efficiency heat pump system, they had it installed and fully operational within a week! Orvin and his team walked through the house and helped evaluate where to optimize thermostat positions for the dual zone set up and planned the best way to set everything up. And now a few weeks later, I am so pleased with the equipment selection as well as Red Mountain's installation quality. Everything has worked flawlessly since day one, with the home much more comfortable at all times of the day (upstairs and down, still getting used to this) and the outside unit operating essentially silently compared to the previous single-speed system. I've also managed to integrate the thermostats with my HomeKit system using Home Bridge and Bryant's new and pretty good API!
One more thing about Red Mountain worth calling out: their back office team was super well organized with scheduling, permitting, billing, and even helping with acquiring the maximum rebates that I am eligible for given the installed system (several thousand dollars worth). The only thing I would ding them on was not doing a great job cleaning up the worksite when done, but that is super minor all things considered and is something they can easily improve...
It was a pleasure working with Red Mountain as they are one of those rare family-owned businesses that really care about doing a great job at what they do! I would not hesitate to recommend them to anyone who needs home HVAC installation or maintenance.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Osvin R.
Sep 20, 2023
Matt, it has been our pleasure working with you on your HVAC system. We like the connection and thrust we build with our customers.
Cleaning our worksite is what we will improve for sure after getting your feedback and others.
Thank you for your feedback back! - Kai M.Novato, CA082Dec 14, 2023
Exceptional Service from Red Mountain Heating and Air!
We recently had the pleasure of working with Red Mountain Heating and Air, and couldn't be more impressed with the level of service we received. From the moment we contacted them regarding issues with my AC, they went above and beyond to ensure everything was working perfectly.
The team at Red Mountain Heating and Air demonstrated true professionalism and expertise. They were prompt in scheduling a service appointment and arrived at my home on time.
What truly sets Red Mountain Heating and Air apart is their commitment to customer satisfaction. They not only fixed the issues we were initially concerned about, they also went the extra mile to ensure the optimal performance of both systems (HVAC). The attention to detail and dedication to providing top-notch service were truly remarkable.
I was particularly impressed with the transparent communication throughout the process. The technicians explained the issues in a clear and understandable manner, discussing the necessary repairs and providing me with options. This transparency helped us make informed decisions about the services required.
If you're looking for a reliable, professional, and customer-focused heating and air conditioning company, we wholeheartedly recommend Red Mountain Heating and Air. Thank you to the entire team for your outstanding service--We are grateful for the comfort and peace of mind you've provided. Mahalo!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Osvin R.
Dec 14, 2023
Kai, we appreciate your kindness and thank you for taking your time to leave us your feedback. Thank you for choosing to do business with us. We are glad and happy we were able to assist you on your new AC replacement and repairing your the furnace. We appreciate your Family.