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“I spoke to Alex over at Redwood General Tire about a set of tires for my 2020 Porsche 992 (911 Carrera 4S) ...” in 37 reviews
“Well, Denny pulled the strings, got the new break assemblies delivered and somehow found new leaf springs too.” in 28 reviews
“Spence was fantastic we road test the car and he agreed it had a bad alignment and they could take care of it.” in 12 reviews
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Juan C.
At Redwood General Tire Pros, we pride ourselves on being the premier choice for auto repair in Redwood City, CA. Our dedicated team of certified mechanics combines expertise and state-of-the-art technology to offer you reliable and comprehensive auto repair services. We understand that trust is the foundation of our relationship with you, which is why we commit to transparent practices, fair pricing, and clear communication about your vehicle's needs. Whether you require routine maintenance, complex repairs, or performance upgrades, our goal is to ensure your complete satisfaction and safety on the road. Choose us for your auto needs and experience the professionalism and dedication that set us apart.
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372 reviews
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- Elissa M.San Mateo, CA54139144Aug 2, 2024Updated review
I have been coming to redwood general for over 20 years now. I've had everything done from tire rotations and regular maintenance to engine repairs to headlamp buffing. The things I love
1) free tire rotations,
2) quality service (I've never had to return for any issue with a repair)
3) clean bathrooms for waiting customers
4) Wi-Fi, TV, charging stations for waiting customers
5) reasonable prices, they even consult with me on best and most cost effective way to solve certain problems
6) after hours drop off/pick up
7) good communication and turn around times
Appreciate them being a really solid repair shop.Helpful 1Thanks 1Love this 0Oh no 0Oct 8, 2016Previous reviewI've been going to general tire for about 10 or 15 years. I love their prices, selection, quality of service. I love the fact that they will rotate your tires for free if you buy the tires there. They are usually pretty fast too.
I would have given 5 starts except that in the last year or two I've noticed the service guys being more rude/arrogant/grumpy with me. I think it's one guy in particular, bearded dude been there for decades. For a commodity like tires, I can go anywhere, wish he'd realize that and not always have an attitude (especially after seeing I've been a loyal customer over the years). They used to be so patient and explane things. But now I get these snarky and condescending comments. Hm... - Oct 13, 2023
I did not have a personally good experience
This place was listed as in network with one of the car apps I had. I called and made an appointment including the fact that this was part of Caradvise and needed 5w20. everything seem to be going well.
Day of service I checked in early and informed them again of Cardvise. They looked confused so I called customer service. After customer service spoke with them directly, the service was agreed to and I was on my way to work.
I receive a call AFTER SERVICE saying that the manager Mary had refuse to be part of the network after already servicing my car. Had the company not want to participate they should had said no when I called 4 days prior and I would had gone elsewhere.
In the end I received 0W20 which is not what we had initially agreed to. Had they informed me they were going to do that I would had paid extra for the higher performance oil. my car is over 220,000 miles and needed the high performance synthetic oil as discussed over the phone on Monday October 9. I ended overpaying and not getting what I wanted.
All this could had been avoided had they simply said no when I call to inquire.
Service time: 8-11am
Pick up: 11:40 pm
Will have to get my car double checked by my actual mechanic just to make sure nothing terrible was done.
Moral of story: if your trustworthy mechanic is out of town just wait to get your car serviced.
Thank you.Helpful 5Thanks 2Love this 3Oh no 1Business owner information
Adrienne P.
Oct 18, 2023
Daw, we appreciate the opportunity to learn about your experience at our store. Your business is valuable to us, and we want to hear more about this situation. Please contact us so that we can work towards a resolution together.
Regards, Redwood General Tire Pros - Larry K.Redwood City, CA06Aug 15, 2024
I made an appointment last week to bring my car in for an oil change. I have used Redwood Tire for my tires on several of my vehicles over the years and always have been satisfied. I arrived on time for my 10:30 appointment today and told them that I would wait for the service, possibly take a walk while the work was being done. About 10:45 one of the employees called me over to discuss some recommended major repairs ( valve adjustment, spark plugs, timing belt and transmission fluid replacement) I did not want to spend thousands of dollars on this vehicle at this point as it is 9 years old and approaching 100k mikes. I agreed to the transmission fluid replacement
Helpful 0Thanks 0Love this 0Oh no 0 - Jason F.HI, HI011May 13, 2024
Normally I'm never compelled to write reviews but I brought my car in for maintenance a few weeks ago and told them the back right tire had an air leak. I knew this because I had to pump air into that tire every week. I paid $50(!!) for this, and after the work was done they told me my tire was good, only to find out a week later my air pressure light came on and I again had to re-fill the same tire.
Shortly after, I went to a local tire shop in SSF and told them the issue I was having. Within 30 minutes, they identified a nail in the tire that wouldn't have been caught if they didn't remove the tire from the car and the rim from the tire. They also charged me $30 compared to the $50 I spent.
For a shop called Redwood General Tire Pros, they sure don't do anywhere close to a professional - and simple - job with tires. Better off going anywhere else.Helpful 0Thanks 0Love this 1Oh no 0 - Ski M.Palo Alto, CA07295Aug 4, 2024
Dropped off my vehicle early for 1 thing for them to check up on, they call me a couple hours later and tell me 4 different extra problems, and a whooping prize tag hanging off it with the utmost urgency that is must be done I kindly decline because I need to get a 2nd opinion and confirm there are extra things to be done on my fairly new vehicle, they then tell me go ahead and pick it up it's ready... get there and there no line and a couple of old portly men behind the counter... after 5 minutes of 1 of them doing nothing I said " excu--- " he yells out "CAN YOU JUST GIVE ME A MINUTE IM DOING SOMETHING!!" I reply "just give me my keys, yall called me to pick it up an hour ago it's sitting in the air outside with 1 wheel missing" Long story short 40 minutes later they get my car down batteries dead all kinds of extra stuff going on.... And charges me a hundred for a free estimate, anyways next shop, free estimate, sees nothing extra going on & charges less then half the $2899 this place wanted to charge me? So no ABSOLUTELY NOT HERE LADIES!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Jack G.San Francisco, CA11174Mar 4, 2024Updated review
Andre is working to make things right.
He's helpful and professional.. Redwood General is back to making customers happyHelpful 1Thanks 1Love this 2Oh no 0Feb 29, 2024Previous reviewNot sure what happened here, but it's complete chaos. They can't seem to get an oil change right. I had to go back twice because they put too much oil on my car. Car maintenance and repair has really been poor lately. I think after 18 years of going here for car maintenance, it's time to move on.
Sep 25, 2008Previous reviewFantastic service- professional, friendly and fast.
And great prices.
I definitely recommend Redwood General!!!! - Gebhard E.Redwood City, CA015Jun 7, 2024
I rolled in at 10am on a Friday with a screw in a tire and a slow leak. The tire was too old to be repaired so we discussed new tires. I was considering just two, but decided to replace all four with a more appropriate tire. I'm particular about my tires, have certain preferences. Juan said they didn't have the tires I wanted at the shop, but he could get them the same day and have my car ready by the end of the day. I work nearby, so that was perfect. A little before 4pm I get a call that my car is ready. Done early. I picked it up and they had done a thorough, pro job. I'm impressed. Pricing was very fair too. Lots of places have the word 'pro' in their business name, this business really is pro. Thanks to Juan for his courtesy, efficiency, advice, and professionalism. Thanks too to the techs in the service bay who did not have the comfort of A/C on this 80 degree day!
Helpful 0Thanks 0Love this 0Oh no 0 - Elizabeth L.San Jose, CA6042Mar 1, 2024
Lost in a different city, but they were there for me! Even tho my tire ate up my car, they still found a way to get me safe back on the road. Most tire shops decline moded cars (stances/chambered/spacers you name it) not them though.
Helpful 1Thanks 1Love this 1Oh no 0 - Christopher B.Marina/Cow Hollow, San Francisco, CA011Jul 18, 2024
This business showed me how poor customer service can be. I popped my tire this morning and went to Redwood General Tires for help. I bought 4 of my tires here before in 2021z A woman named Dawn who works there was being so short with me and so rude to me when I was just asking questions and trying to find out what to do next with my flat tire. She made me feel so stupid because I wasn't understanding what I needed to replace all my tires instead of the one that just popped. My tires are under warranty and I got regular alignments, but she refused to help me look into my warranty. She said that my tires were damaged because of misalignment when she did not even check to see if it was misaligned. I got an alignment three months ago, but refused to see me paperwork. When they ended up ordering me the correct tire for my car they ended up ordering the wrong one and she was certain that they ordered the right one. If I didn't call back and check then I would've further waste my time and money. She was so rude on the phone making me feel like I was being annoying for calling back and checking in. I was hung up on 3 times and I called back and she sounded so annoyed at me. Didn't apologize or anything. Then she realized that they ordered the wrong tire so maybe me calling to make sure that things were OK was the right thing to do as a customer. Time is valuable and this business does not respect your time. Instead of working with me and trying to help me understand my predicament they treated me like an idiot, and I came out of this experience getting no tires for my car, walking 2 miles to and from work and being late to my patients. My car now needs to be towed back home to a tire store and I hope they will be better than this one. I feel stupid that I even decided to go to REDWOOD GENERAL TIRES in the first place. DO NOT RECOMMEND THIS BUSINESS!
Helpful 0Thanks 0Love this 0Oh no 0 - Liam F.Fairmeadow, Palo Alto, CA0174Dec 20, 2023
Always super solid service for tires. Been coming here for years for those.
Was not impressed with mechanical work they did on our Subaru. Ended up having to take it somewhere else to get it fixed. Hence -1 star.Helpful 2Thanks 2Love this 1Oh no 0