Reeds Trailer Sales

I'm going to give Reed's RV Sales five stars. This is the second trailer my wife and I have bought and the the difference between Reed's and the other place is night and day. From my first contact with Reed's (which was a phone call) to the time we drove the trailer away several days later we were impressed by every employee we came into contact with. From the boss man Dan, to the parts and service guys, the finance lady and even the "lot guys" who prep and wash the trailers, everyone there is interested in making the customer happy.

We have visited many RV sales lots over the past couple of years and this one is THE top shop anywhere. Owner Dan Reed picked up the phone on my first call and instead of transferring me to another person in another department, he stayed on the phone with me explaining all the subjects for which I had questions. We were "trading up" to a fifth wheel trailer which was a bit larger than our pull trailer and I had a load of questions. Dan didn't let me down - he explained the main differences we would see and also helped me realize a good trade-in of our existing trailer.

We spoke for quite a while and he even whittled the price a little and actually promised to hold the trailer for us until we could look at it even though I had not placed a down payment on it yet.

We drove up and met the crew the next day and I was happy that I was going to get the trade-in amount he had quoted me and that the new fifth-wheel trailer was almost ready to go. We visited the finance department and we were well taken care of by Tammy, the money guru. She worked very hard to get the best deal for us.

Rick helped us make an appointment to get the new trailer hitch installed in our truck so we drove up again a couple of days later and they installed the hitch. Everyone in the Service Department was very helpful and answered our questions about accessories that we purchased. While we waited for the hitch a young man named Edgar took us to the trailer and explained all the features then ran us through the procedures of using them all. We stayed at the lot and waited but we could have taken advantage of their offer to drop us at the nearby Factory Outlets or even the movie theater. There is a nice little store and produce mart next door for snacks and drinks.

When the hitch was on Edgar returned and ran us through the hook-up and un-hook procedures, with the emphasis on the automatic leveler jacks and jacking procedures to get the hitch lined up with the trailer. He is a good teacher.

So just a few short days after my first phone call, we drove away in the new "mini mansion." The whole experience was trouble-free and enjoyable. There was never any pressure and there was always the proper attention being given to us and our questions. We now have "new customer" status which gives us a break on parts and service prices and they also gave us free nights at a couple of RV parks on the Russian River nearby. Although Reed's is only an hour from our home, we passed up several other RV lots along the way and we are very glad we did.

THANK YOU, REED'S !!!!!!!!!!!!!!!!!!

My partner and I had been in the Market for a trailer . After going to a nearby RV sales location ( can't even say they are their competition) and being treated so poorly we decided to go to Reeds. From the moment we step foot we were greeted by the most welcoming gentleman aka Guy Fairon . When we told him what we were looking for he guided us to several potential RV trailers and he let us compare each one with out any pressure or stress that you normally get from sales people. The connection we made with guy was on a professional level and a friendship was built. We knew that we were going to come back and buy from him! And so I went back and sat with Mary Liz at the finance department, she made the entire transaction so smooth and easy! With no hassle and everything that was promised was fulfilled ! We will definitely come back and buy again from Reeds because of these amazing people ! Best experience ever !

Lucy and Steve

We bought a fifth wheel from Reed's Trailer Sales and we had a very mixed experience.

My husband and I were in the market for a trailer to live in with our little one as the California housing market isn't allowing us to purchase a traditional home. We found a fifth wheel that we were interested in and talked to a sales associate about checking it out. After putting down a $1,000 deposit, they held the trailer for us until the weekend when we could drive the 2 hours to the dealership to inspect it. They didn't have it hooked up to power or water, so we couldn't test anything to make sure it worked, and it was clear that the trailer hadn't been very thoroughly cleaned after the prior owner sold it.

The employees didn't have a lot of details or knowledge about the trailer, but being naive about the whole process and in a hurry to purchase as our apartment lease was ending, my husband and I purchased the trailer.

A week and half later, at our walkthrough, we noticed how dirty the trailer still was, including the FULL black and gray water tanks! Ew! How long had it been sitting with someone else's waste in it?! We also noticed new stains on the floor from when we initially viewed it. We took the trailer home despite the issues in hopes that we could clean it up and resolve some of our concerns. Unfortunately, the stains are permanent AND the trailer is too long for most parks to accommodate it. :(

A few days after picking it up, and before we even stayed a single night in it, we inquired about exchanging the trailer for a smaller model on the lot that cost $100 more than the one we purchased. We offered to drive the trailer back (in better condition than we bought it as it was now noticeably cleaner) and still unused, and pay the difference as well as any applicable taxes and fees. However, we were told by Mr. Dan Reed, himself, that it would cost us an additional $11,000 because of registration fees AND depreciation on the trailer...what?! How could a used trailer depreciate after it was driven from the dealership to our driveway and after it was in MUCH cleaner condition than when it was sold to us?! He also claimed that the hefty price to exchange trailers was because the salesmen were already paid...which is anyone's guess as to how that applies?

We feel like we were misled and a bit taken advantage of. As a young family trying to manage living in these difficult times and in this expensive state, we were hoping that Reed's Trailer Sales would have been a bit more understanding and accommodating.

Since then, we've had to very thoroughly clean the mildew-filled washing machine, scrub the stainless steel oven handles which are somehow stained, and flush the black water tank 3 times during the single weekend that we've been able to use it.

We've been able to make a couple improvements and overall, we feel this trailer is good value and a good investment, but we wish things could have turned out a bit differently.

I'm saddened to write this review as I had a great experience leading up until I got my Montana home.

We are family of 5, who drove from Sacramento.. invested $60k into what we thought & were told was a great 5th wheel.

We get it home and opened it up, and the refrigerator doesn't work. Per Reeds, "it works" because it turned on. However, the refrigerator will not get cold at all and the freezer is the temp of what a refrigerator should be. We left it on for 6 days to give it a chance, and still the same situation.

I called them and spoke to David and he said he spoke to the owner and their tech & they will not do anything for us, aside from offering us to purchase an extended warranty.

What a joke. You sold us something that is BROKEN. I cannot put food in there for my family.
You should do better, and do right as a business and for a family, especially.

The theater recliners don't work, and I was told that before we took it home.. so I appreciate the fact that they were at least honest about that.

To top it off, our generator had enough oil to run it twice, we had to get oil.
Yes, it's a used unit.. but GEEZE, have some pride in the units you sell.

BEWARE.

Bought my trailer new, Guy was professional and nice. After purchasing my trailer and getting used to how everything works I noticed there were things missing from the trailer that should have come with it. I called Guy about the missing items and Guy told he would get back to me and get everything squared away. Well that was not the case and he never returned phone calls. When o reached out to the manufacturer about replacing the items I was told I needed to return to where I purchased my trailer. Called Reeds back and it was his day off. Other staff members at reeds never returned my phone calls either. I would do business with reeds again just being sure to get everything squared away before I take delivery as their communication skills suck.

Reeds Trailer Sales in Petaluma are the worst. Yesterday they were picking up my neighbors 5th wheel. the 2 guys in a pickup turned around at my house going way too fast. So fast as I watched them race down the block to back into their 5th wheel to hook it up, They looked to me like they were trying to steal it. I went down to check and my neighbor was outside so it was legit. The 2 guys trying to hook it up were clueless and going as fast as a nascar pit crew. They had the hitch too high and landing gear wasnt set right so rather than take a minute to re adjust the coaches legs, they were driving back and forth bending the landing gear. My neighbor is old and just lost her husband. I told the 2 guys they better slow down to which they snuffed at me and continued doing their thing. I then yelled at them to stop damaging the trailer and they said to call their boss. I called the store and Guy the slimy saleman ansered finally as the service dept would not pick up. I gave him my complaint and he promptly hung up on me. I called back 6 more times and he hung up on me each time. I left a message with their service department asking for a callback. as of now they have not retruned my call nor do I imagine they will.
My parents bought a new trailer from them years ago and Reeds was horrible and took forever to fix things that were broken on their brand new trailer out the gate.
Reeds Trailer are a a bunch of crooks and clowns all rolled up into one package. Do yourself a favor and save money to by not going to these ass clowns for any RV needs...

Here's an addition to my rant. Their website says they are A+ rated by BBB. I looked them up and they are on the BBB website but states they have a C+ rating and are not accredited. These guys are absolute crooks and even lie on their website about their BBB rating.

We had a great experience this past weekend dealing with salesman, Guy. It was our second time walking through one of the trailers. We came back and wanted to get specs, length, weight etc. so we could figure out if the numbers worked for our tow vehicle. Had a great conversation with him about being first time RVers, and what the buying process would look like at Reeds. Felt No pressure whatsoever as we're not quite ready to purchase. He gave us his card and a quote for the particular unit we were interested in. And offered that he's available via phone or text and email to answer questions that might come up. Great local family owned business! We'll definitely be back!

They're also following all physical distancing, mask, and Covid-19 sanitizing guidelines to stay safe!

We were camping in the area and needed a part for our 2003 Jamboree. We were referred to Reed's Trailer by another local auto parts shop, who described the staff there as very helpful. While they did not have the part we needed, the salesman did his best to refer us to other sources. On the next day my husband and I went back to look at their sales inventory and were helped by Dan Reed. While he and we knew that we weren't going to make a purchase, he spent considerable time with us talking about the various options for our future camping equipment. I must say that he was very knowledgable and we were quite impressed that he would spend so much time just educating us.If we lived i9n the area, we'd definitely be a customer. Highly recommend this business.

Warranty will not be honored.
Bought a dump trailer from Reed's in 2020. After about 10 months a wheel bearing failed. I thought I'd be able to make a warranty claim. I had to pay a towing company $300 to get it towed to Ried's for service and was informed that the warranty is not through Reed's, but rather through the axle manufacturer. They would need to send the Axle to a facility in the south for approval of a warranty repair.
How long with that take? Several months they said. Or, I could pay for the repair now and they would reimburse me when the warranty approval came through.
It has been over a year since I paid $1000.00 for the repair. I have called to talk to someone about this over a dozen times, but magically David never seems to be at his desk.
These people are shady.

I was on the market for a fancy new travel trailer and had some lackluster experiences at other locations. Guy at Reeds really went above and beyond to ensure customer satisfaction! I love my new house on wheels and so does my kitty.

Treated very fair with trade in and our new purchase. We found one small issue on a missing piece that should have been in our trailer after we took possession. Mr. Reed was very helpful in offering us a replacement part. He was wonderful. Wonderful service and love the new trailer.