Renaissance Apartment Homes

We've lived here for more than five years and mostly enjoyed our stay. We've had a great 3rd floor apartment towards Braly park with lots of sunlight. We felt safe and the apartment was comfortable. The pool and the fitness center are nice amenities to have even though we didn't use them a lot. Leasing office staff was usually helpful, sometimes a bit unresponsive though. Five stars for the maintenance staff of the place. Whenever we had issues with appliances or plumbing they've solved them quickly and professionally. Also very courteous and polite. It's great that you don't have to call a handyman for these smaller repairs.

The exterior of the apartments is well kept and they made constant improvements to make everything look nice. They've recently added EV charging (we didn't use it though), AT&T fiber and a few years ago lockers for packages. Noise level was usually not an issue, just sometimes fans from downstairs apartments could be annoying but they've also fixed them pretty quickly. As the complex is not gated you sometimes heard noise at night from trucks close to braly school, but this seemed to be more of an issue when the school was closed during the pandemic. They have a security patrol at night so that helps to feel safe as well.

One thing they definitely could improve on, are the appliances inside the apartments. Those are not en par when you consider yourself a luxury community and are definitely in need of an update. The dishwasher was very loud and didn't clean well and the washers are top loaders that have a tendency to damage your clothes or bungle everything together and get super loud. We've also dealt a bit with mold on the windows in our bedroom, but wasn't too bad. Another issue are the garbage areas. A lot of times these were a big mess. This is more a problem caused by the people that live here and are too lazy too put things in the right containers and also from outside as nothing is gated, but could be improved by installing doors with locks or cameras.

From time to time the staff organizes events which are great to bring a sense of community and especially popular with families.

Overall we really enjoyed our time here and can recommend the apartment complex.

We lived here for almost two years, and had a wonderful time. Some of our favorite perks:

* Patio and outside closet have great storage space
* 1 covered parking spot and always enough additional parking on Old S.F. Road for second car/guests
* Great location close to Central Expressway, 101 and 280
* Amazing produce at Wolfe India Bazaar right across the street
* Lovely pool and hot tub, and shady central courtyard
* Great location for taking walks
* Excellent staff - very friendly and responsive
* Fireplace (3rd floor units only?) made for a cozy winter
* We never lost power even through the hottest months
* My favorite - tap water quality is great! We never bought gallons of water like we did when living in San Jose
* Option to go month to month after first year lease

Every place has its faults, but we experienced only a few here:

* Old San Francisco Rd can be loud, even through the night
* Mailboxes were broken into several times
* Random inspections by lender felt very invasive
* A/C unit was not in a great spot - it blasted directly into the wall of the fireplace. We always used a large piece of cardboard to redirect the air
* Toilet was on the smaller side

All that said, the price was good when we moved in compared to other units we looked at. Utilities were very reasonable as well. This is a very family-oriented community, with a school and park just down the road, and there are many fun seasonal events put on by the apartment staff. We only moved away because we found a great deal on a rental closer to work. If a friend or coworker was looking for an apartment, I would definitely recommend this place to them.

We have been searching for an apartment for a few months. I've spent so many nights reading a LOT of reviews, comparing amenities online, looking for the perfect location, safety, reasonable price and customer service. Renaissance apartment stood out of all the apartments located in Santa Clara/Sunnyvale area.

Customer Service:
The top-notch customer service we were provided from inquiry to move-in is second to none! Johniquewa, Amica and Nicole were very responsive, patient, helpful and answered all my questions promptly. Upon my daughter's move-in, I've noticed a couple of minor things that needed service. Johniquewa immediately placed a service request. Amica was very helpful with explaining the renter's insurance. She was very prompt in answering my phone calls. Someone mistakenly parked at my daughter's carport and Nicole immediately solved the problem. Their communication process was the best compared to other surrounding property managers. Other property managers elected to communicate with me via robot or late email responses. Definitely 5+ stars.

Apartment Unit Amenities
Amenities include carpet free, spacious/open floor plan, AC, washer/dryer and assigned covered parking. The combination of the above amenities plus pet friendly units are a rare find in the bay area. There is ample parking for guests as well!

Apartment Community Amenities
Pool with a towel service, business center, package service, night patrol, car wash and gym are a few of the amenities. The best part is that they have a Nespresso machine in the office free to get a cup of coffee! I've visited all the areas mentioned above and all were very clean and properly maintained. Again I will mention, LOTS of parking for guests!!!!

Location
Perfectly located next to a park which is suitable for your 4 legged companions and people with kids. There is also a plaza with a few restaurants and an Indian market. The market has fresh produce which is super convenient. You can walk to the store and get the things you may need immediately. TJs, Whole Foods and Target are within a mile, while Costco is a couple of miles away. Freeways are easy to get to.

Con
My only con is that it's a bit expensive but considering amenities, safety, parking and awesome customer service...it's all worth it.

We lived here for 2 years but now are relocating due to other job opportunities.
Our time here was good. The leasing team was always helpful and the maintenance team was timely with service requests.
Initially when looking for a place in the area, we found several apartments with similar sq ft and amenities, however Renaissance had better location and leasing offers. The location was perfect for us. Within 15min of our job places, SJC airport, Sunnyvale downtown, 2 rock climbing gyms, grocery stores (the India Bazaar at the corner is very convenient for quick grocery needs), etc.

Lived here for many years and they have never disappointed. Clean swimming pool & apartment campus, amazing and responsive staff, decent prices and perfect location with proximity to restaurants, grocery stores and park. Couldn't have asked for more from the apartment. We lived on the top most floor and then the second floor, both were fine. Some noise is heard if your top neighbor stomps around. Compared to all the other pros, this was super minor.
The many number of times we renewed our lease here is testament to how much we enjoyed being here.

Calling it a "Paradise" would be an understatement. Away from the hustle of bay area traffic, located in a serene spot surrounded with lush green areas, Renaissance Apartments is a hidden gem. Close by Gas station, Costco, Grocery stores, Gym and the lovely Braly Park is a huge plus.

The entire leasing office team - Amica, Xhemile & Johniquewa were very helpful in having a good experience throughout the stay here and promptly responding to all concerns. Stayed for 4 years, and each year the team kept the community alive and thriving with events as much possible. Also, the maintenance team was prompt and considerate in resolving all issues reported within a day or two which was great.

Keep up the great work team! Renaissance apartment homes is one of the highly recommended, best community apartments to live in the Bay Area.

Pros: washer and dryer in unit. Repair people are nice. Air conditioner in unit. Security patrol available.

Cons: all the screaming babies and children. At all hours and days of the week. Kids without helmets everywhere playing in parking lot. Small parking spaces

Update 12/5/20:

Unfortunately, at around 4:30am this morning, I was woken up by an audible pitch caused from a vibration. It was hardly a way to start a Saturday after a long week. I decided to submit service request with the thought that things could be delayed due to Santa Clara County's new COVID orders.

I was pleasantly surprised and impressed that before 12pm today, Leo and another member of the Renaissance maintenance team was at my door ready to address the service request! (Thanks, Leo!)

Within a few moments, the service team again validated my report that there was an audible pitch and vibration. Unfortunately the team had to inconvenience my neighbor (sorry!) and after inspecting the appliance, determined that higher settings caused the vibration and sound in my unit.
This is the same unit which was replaced in late September and referenced in my previous review.

Although I am quite impressed at the response speed, and am grateful for the partnership of my neighbor, I am wary at what the "fix" solution will be. I do not want to have my bedroom be plagued with unnecessary vibrations and an audible pitch; however, my neighbor also should be able to have access to a fan -- included in Renaissance's unit amenities.

My current review of max stars reflects my appreciation for the staff, neighbor, and follow through to date of concerns. I am hopeful there will be a "win-win" for all to mitigate this very unexpected situation. I will update as I learn more so that this experience is helpful for someone in the future as well.

I had a tour with Xhimile or something. Staff there seemed with very much attitude and many with long faces. The first impression was a "rug" taped together.. basically sample pieces taped together to look like a rug. When I asked, Xhimile(?!) said: "it's a special rug". yeah! alright!

Then while touring the apartment, I noticed that the refrigerator makes a loud high pitch noise like something is stuck while screwing the appliance. Appliances should quietly humm. When I asked about it, she said: "all of our fridges make this noise". So no good appliances for the over $3000 rent for a one-bedroom apartment.

She also mentioned a couple of times that: "I have my own house". Good. Now you can maintain it by doing a minimum wage job! Also, there is no on-site maintenance personnel. So if something goes wrong at night, you're screwed until the next day if they refused to drive here.

Overall, just a bad taste when I left the place. Really rotten vibe!

I lived at the Renaissance Apartments for two wonderful years!

I chose it because I really liked the apartment layout as the two bedrooms are on opposite sides of the units (with kitchen and living room in between, as opposed to some other places that have rooms next to one another). I lived on a first floor unit and also always felt super safe. There are washer/dryer in unit which is very convenient, and our unit had two bathrooms. Also, you get one covered parking spot, but there is plenty of parking all around the complex.

They also just got new pool furniture, gym equipment, and are also updating all units to hardwood floors. There is also a little park behind the pool.

The office is great if you have an issue. They will do anything from changing lightbulbs, to lockouts, and fixing closet doors. You can submit an online request or simply drop by the office and ask. Also the office is open basically regular hours on the weekends. Maximum convenience! If you need help, ask for Carla!

Plus, the location is great as it is super close to five supermarkets, 24 Hour Fitness, tons of restaurants, and downtown Sunnyvale. Not to mention so many Silicon Valley companies.

The Bay Area is certainly pricey, but if you are looking for a safe, relatively quiet, and central location, the Renaissance is worth a peek.