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About the Business
Voted Best of Sacramento 2023! River City Appliance Repair specializes in but is not limited to, refrigeration repair, washer repair, dryer repair, dishwasher repair, oven repair, microwave repair, cooktop repair, stove repair, built-in refrigerator repairs, and more. We offer same day or next day service. We are the premier service provider for LG Electronics, however, we also work on Whirlpool, KitchenAid, Frigidaire, Maytag, Amana, Roper, Sub-Zero, Thor, Magic Chef, Wolf, Kenmore, Sears, GE, Hot Point, Speed Queen and more. Call Now!
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- Martin O.Granite Bay, CA04Sep 16, 2023
Service was great and professional! Appointment time was met and Josh fixed our issue professionally. If you want honest, quality appliance repair call these folks.
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Lynn C.
Nov 20, 2023
Thank you so much for taking the time to leave us this amazing review!
- Irma T.Roseville, CA185429Nov 25, 2023
Excellent service - my 29 yr old refrigerator looks and acts like new. Thank you! Serviceman arrived on time... he was polite, clean cut, cordial and very efficient.
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Lynn C.
Dec 11, 2023
Thank you for your amazing review. Customers like you make our day! All of us at River City Appliance will appreciate seeing this! You're awesome!
- James W.CA, CA02Oct 2, 2023
Well I have yet to find out if they provide good service or not. First appointment after waiting 4hrs at home window 8-12. I called at noon and at that point I was going to be next . They missed the window they said they would meet so I set another appointment. Then they gave me another 4hr window from 2-6pm ... Again I made sure I rearranged my schedule to be home. Well it's 6:45 now with no call no show so far and now bath and bed time for my little one...
Funny thing is if we call and cancel they want to charge a fee . Probably do the same if I'm not here when they show up, charge a fee... where is they're accountability to be they're word? I should be able to charge them for my HOURS at home waiting... this is 8hrs now I should get paid for missed work and family time!!! AND my washer is still broken!!!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Lynn C.
Nov 20, 2023
I apologize on behalf of everyone at River City Appliance. Please know that your situation was an exception. As you can see in other reviews, we are known for caring about our customers. Our technician Josh is our master refrigeration technician and we were running behind that week. Please accept my sincerest apologies on behalf of everyone on the team. We were glad to hear the technician was able to speak to you over the phone and determine the issue was not economical to repair and in the end saved $125.00. Again, please accept our apologies. Sincerely, Lynn.
- D M.Clarksburg, CA010Jan 11, 2024
Start to finish, 5 star. From my 1st call for service until when he left, very impressed. Easy to work with, quick response, reasonable service fee. I was lucky to get Joe as my repair person but really after my first call I could tell this company had their act together. Very professional indeed. Joe came with what seemed to be years of experience, heard what I had to say about the symptoms and what had been performed already on the Whirlpool 5 door dual ice-maker refrigerator. He sort of had a way of politely involving me in the diagnosis which I appreciated. He took the time to make a call to another tech I believe to maybe confirm his suspicions which I thought was very thorough. The refrigerator wasn't giving up the problem easy but I think he had it figured out in an hour or less. Joe gave me options for the repair and was outta here before you knew it. Fast forward to now, 8 days later and the refrigerator is running perfectly. I don't do these reviews for a typical service, it was more than that and I just wanted to share how I feel this went. Heck, I already received a card from River City showing their appreciation, it's the least I can do. I would definitely recommend this company, they are at the top of my list for appliance work and 5 star service. Thanks River City!
Helpful 0Thanks 0Love this 0Oh no 0 - Dee D.Arden-Arcade, CA01Aug 3, 2023First to Review
This company is great! The technician, Josh, was knowledgeable, friendly and professional. Even though he did run a little past the time window, he made up for it by taking the time to educate me about my washer and did a through diagnostics. I was referred by a close friend and will be using them again in the future.
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