Road Bear RV

We did have issues with the local San Leandro staff, but overall it was a great experience that I would highly recommend. I'm was tempted to give them only 4 stars due to the way I was treated by the staff, but decided to keep them at 5 because the overall experience was still very positive.

We rented the largest Class A RV because it was almost the same price as the Class C RV and the reservation agent offered to allow us to return it at 12 noon on our last day (instead of at 10am for their Class C RV's, which are in greater demand). The RV we got was in great condition and was a 2017 model with barely 11,000 miles on it. Everything was clean and in working order except possibly the grey water tank indicator which was inaccurate. At 30 ft long, it was actually easier to drive than I originally anticipated. Two slide-outs gave us plenty of living space.

We are local to the Bay Area so we drove to the San Leandro Roadbear RV with our vehicle to drop off the family and all of our camping gear. I parked our vehicle at one of the long-term parking lots at the Oakland airport and then took Uber back to Roadbear to rejoin the family (one-way Uber fare only $5.24) and then head north to Samuel P Taylor state park. Since there is no long-term parking at or around the Roadbear facility this really worked out great for us.

THE BAD:
1) The San Leandro staff initially demanded that we return the RV at 10:30am, ignoring what the reservation agent said about giving us a 12 noon return time. I had to haggle with them through the entire check-in process before they finally pulled up my original reservation form to confirm that was indeed the agreement, and only at that point did they finally agree to let me return it at 12 noon.

2) The employee who gave us the orientation didn't seem to care and went through everything very quickly. She also left the grey water valve open (after demonstrating to us how to open and close it), which gave us a wet surprise when we dumped our tanks for the first time (luckily it wasn't the black water tank...).

3) When we returned the vehicle the Roadbear employee who checked us in found two microscopic dimples on the windshield (each was located in a different area of the windshield). Your face had to be less than 6 inches from the windshield to see them, and there was certainly no crack in the glass. I am sure that we didn't encounter any rock impacts during our 4 days with the vehicle, much less two separate impacts. My own personal car has a number of similar dimples on its windshield, and I consider these to be normal wear-and-tear. I protested, as I am absolutely certain that these were pre-existing that the care-free employee (see 2. above) never saw during initial inspection, but the check-in employee wrote them up and was going to charge me for each of the two dimples. I have been a frequent business traveler who has rented hundreds of rental cars over my career, and I have never been charged for anything like this or treated in this way!

After continued protests the employee went into the office and got a manager, who came out and stared at the two tiny windshield dimples for 10 minutes from the inside of the RV (you literally could not see the dimples from the outside of the vehicle--they were that small). I stood there with my hands on my hips watching the manager squint and make faces at the two invisible dimples. Finally, after 10 minutes he went back into the office, consulted another manager, and then decided not to charge me for the two invisible dimples.

Overall, I decided to retain a 5-star review despite the terrible treatment by the local San Leandro staff. I would suggest anyone renting from this location to carefully inspect EVERYTHING in the RV, including any slight imperfections in the windshield, and make sure they are noted in the damage report when you check out the vehicle.

First time renting an RV - I had a ton of questions and a few concerns about renting in general based on some reviews.

The pricing was competitive and straight forward, the staff was patient, knowledgeable and kind. The RV itself was a Coachmen Leprechaun. Had everything I needed and more.

I really enjoyed this experience and I would definitely rent again.

The pick up was a breeze, everything well explained and the RV was clean and very functional. Return was a disaster. They were closed during their business hours so we weren't able to return the car, had to drive home and make a second trip from more than 60 miles away the next day. We were told by customer service that return closes early at 3:30 and we should check before we return. Really? I am suppose to check if a store is open during the published business hours to make sure they are really open?

I still give it 3 stars but I don't think I'd rent here again.

I am giving 3 star because RV room heater didn't work and also the lunch table would slide down during road travel. Called their 800 numbers from RV camp first night. Person receiving the call was nice enough to ask me to find a walmart or similar to buy space heater/blankets and ask for refund upon return or just ask for similar discount upon return. During returning this morning mentioned heater situation to lady who was working for receiving, she seems this is nothing, freezing whole family at camp. And offered me a total of $10 discount for this whole situation. This lack of sympathy caused road bear to loose 2 stars from me.

Otherwise RV was good, clean, family loved RV trip. Pickup was quick and gentleman during pickup helped me a lot to do walk thru and explain. Road bear seems to have move option at their RVs like side awning, led outside light etc.

These guys really took great care of us. Totally professional and fair with some small cleaning fees when we brought the rv back from burning man. Would use them again!

My family and I rented the Class A RV for our month long cross country trip. The RV was incredibly clean and it was the perfect size motorhome for our family (2 adults,3kids)- we loved the slide out feature which was so nice to have more room in the evenings when the rv was parked at the rv park. It was our very first time renting a motorhome and my husbands very first time driving one. We had some issues with the rv that we addressed to the help center hotline (which they helped resolve)and to the manager when we dropped off the RV. The manager really empathized with us on the issues we had with the RV and provided great customer service to make things right. Definitely would recommend RoadBear RV to those looking to rent a clean and nice RV, especially at this location where the manager provides excellent customer service!

The worst experience with an rv, they showed me everything worked when the rv was plugged into the wall. When I took the rv camping. Nothing in the rv worked: the fridge didn't work so all our food went bad. Ac didn't work so u just die in the heat and can't even sleep. Bathroom didn't flush. Generator didn't get power to anything. I walked over to other rv's and asked people to help. And they would go through everything even the fuse box etc. shit was wrong somewhere in their wiring or something because no one could figure it out. Just the worst shit ever. I had to walk down the street till I could find Wi-Fi to make a call. And road bear didn't even want to help. I had to walk back to the rv in the heat to get the desk number and left on hold forever. Cutting our trip short because all of our food has gone bad. Thanks got ruining our trip. Waste of money.

Update: went from 1star to 2 stars. They gave us a partial refund. But it doesn't really covered all the lost food and expenses we dealt with. It was just a bad experience overall. The final straw for my lady, she no longer wants to go camping even with an rv. I'm very big on camping and fishing trips so I'm pretty upset that this incident ruined any future opportunities to go camping and fishing!

We rented a 26 feet RV from Road Bear RV and we absolutely loved it.

This was first our time renting an RV, so we didn't know what to expect.

The RV was brand new with only 6600 miles on it and in immaculate condition.

We had group of 4 adults and 2 children on a weekend trip and it worked out just fine.

My husband and brother are both tall men over 6 feet, so they couldn't utilize the shower but they were able to utilize the bathroom.
It was very much expected (because of their heights) that they wouldn't be able to use the shower so that wasn't a big deal.

My husband is very picky and he was very impressed.

The San Leandro/San Francisco Bear RV location is a very nice and clean facility. The customer service was good also, the staff seems to be organized and they have a good system going in order to get their customers in & out in a timely fashion.
Keep up the Good work! We will be returning and recommending your company to others!

This review is for overall experience and service dealing with road bear rv! From start to finish reservation, it was easy and instructions of pick up and drop off was very clear. Our family did a 5-day trip to Oregon, RV ran smooth and made us feel at home but on the road of course! It had all the amenities to accommodate our family on the road. I would use road bear rv for our next trip and recommend them to anyone who plans to do an RV road trip.

Great experience in every aspect! They do not miss a detail to make your experience perfect (Seattle location) they were flexible and easy for pick up and drop off.

Pretty good spot! Much better RV quality then cruise America would definitely rent again