Photos & videos
Services Offered
Verified by Business
Toilet Repair in 15 reviews
Pipe Repair in 12 reviews
Faucet Installation in 9 reviews
Drain Cleaning in 7 reviews
Bathtub & Shower Repair in 12 reviews
Water Heater Installation in 10 reviews
Sink Repair in 8 reviews
Toilet Installation in 7 reviews
Review Highlights
“After each job, Eleni sent me a Thank You card with an appreciation message.” in 22 reviews
“Roman and Jason were friendly, prompt, finished the job in reasonable time with excellent competence.” in 22 reviews
“Starting with Monica in the office; she is very easy to reach, highly responsive, courteous, and pleasant.” in 13 reviews
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About the Business
Business owner information
![Photo of Roman S.](https://s3-media0.fl.yelpcdn.com/buphoto/GQ1KyI8J55NSOmnmnZsY5g/90s.jpg)
Roman S.
As a Diamond Certified company, Roman's Plumbing specializes in proven exceptional customer satisfaction and professionalism. A list of our specialty areas of expertise, reviews (137 verbatim customer responses), video profile, and independent rating details are all available on our online Diamond Certified report.
Amenities and More
Ask the Community
Q:
What are your charges for hot water heater servicing? There are no current problems with my unit, which I believe is an old one. Martin H.
A:
Good Morning Martin, We would be happy to provide you with a free, no-obligation estimate. Our company protocol requires an on site visit. Please give us a call and we… more
Eleni S., Business Owner
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Overall rating
240 reviews
5 stars
4 stars
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1 star
- Kathleen G.OR, OR0910Jul 11, 2024
Roman's Plumbing is one of the very best businesses I have ever dealt with in their communication with their customers. Roman is so knowledgeable, professional and genuinely friendly. I feel very confident in his ability to efficiently take care of our Plumbing needs. Our family has used Roman's Plumbing for years. We highly recommend Roman's Plumbing!
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Eleni S.
Jul 11, 2024
Thank you Kathleen for taking the time out of your day to post a positive review! It is difficult to express how impactful the positive feedback can be; It fuels and inspires us to know we make a small difference in the world, both professionally and personally. Please know it has been our profound honor and privilege to be of service! On behalf of Roman and the entire team .... THANK YOU SO VERY MUCH!
- Barbara R.San Francisco, CA06Jul 1, 2024
Excellent thorough work! The best! Been with them for years and always punctual and reliable
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Eleni S.
Jul 11, 2024
Barbara, we are truly thankful for your kind words! We know it takes time out of your day to post a review ... it seems silly ... but it is our report card and knowing we are not only providing a service, but one that is punctual and reliable means the world to us! Thank you so very much!
- Rick R.Novato, CA04Mar 5, 2024
We had a second job done by Roman yesterday. It is so refreshing to employ a family business that puts value and sincerity first, rather than marketing, marketing, marketing first. We've had it with the big plumbing companies that continually try to sell us on expensive work that in most cases does not even need to be done and must do so in order to pay for all of the advertising that they do. Roman's Plumbing has the opposite mentality; do the work well, do it fast, and most importantly, do it with honesty. They are a throwback to the old days when pride in work was the paramount reason for work.
Rick R.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Eleni S.
Jul 11, 2024
First and foremost Rick, forgive our delayed response to one of the kindest reviews we have ever received! At the fore-front of our business we have always placed PEOPLE first. A PERSONAL connection which through all the challenges of owning a small business has truly been at the heart of our operations. I don't have the words to articulate how much your review has meant to us ... it is hard to express but we want to say, thank you - thank you for your kind words, thank you for sharing them and thank you for recognizing our efforts and commitment. We truly appreciate it so very much!
- Erroll S.Petaluma, CA22Jul 23, 2023
My Two Heroes:
How do you say thank you when a thank you is woefully inadequate ...?
How do you express gratitude when doing so expresses barely enough ...?
How do you describe a life suddenly so utterly stupendously improved ...?
And how in the world do you let the entire world know of kindness so unexpected, so generous, so compassionate, even a full symphonic orchestra with 100 person choir raising voice in rapturous praise wouldn't begin to do the job ...?
---
One day you're fit and healthy and the next day you learn you're not - in fact, you learn you're very ill.
Only the day before you had lots of plans, like, say, that long wanted bathroom improvement.
You'd done research and knew it'd be an expensive undertaking but you had a plumbing contractor who'd done work in your home in the past and you felt confident you'd get a fair price and a first-rate professional job.
But, oops, the electrical contractor higher than expected estimate and the building permit costs put the project out of budget. Like I said, an expensive undertaking ...
Then your go-to plumbing guy voluntarily re-estimated using a modest product downgrade and voila!, the project was again GO!
Then came that daunting pathology report, attendant treatment costs, time away from work, all of which mandated STOP!
So you called off the plumbing contractor, the electrical contractor, withdrew the building permits, and figured that was that ...
Then one morning your phone rings: "Hi, it's Roman. How're you feeling? My wife and I've discussed it and we're going ahead with your project and there's no charge. Expect the electrical contractor first thing Friday morning then we'll follow right after with the plumbing installation. We're taking care of it all. Okay?"
Whoa, I replied, I need to think about this ...
"There's nothing to think about - it's a done deal. See you Friday."
Three weeks ago my long wanted bathroom improvement project was done - expertly done. It's wonderful. It's perfect.
---
His name is Roman Scanagatta. Her name is Eleni Scanagatta.
Their local family owned Petaluma business is Roman's Plumbing, Inc.
Both are my heroes ...
p.s.
A nod to the product supplier who cut prices ...
A nod to Elevated Electric who worked for less ...
I'm deeply grateful to both.Helpful 0Thanks 0Love this 0Oh no 0 - Jo B.San Rafael, CA128Apr 17, 2024
Roman's Plumbing has been our go-to ever since we moved to Petaluma five years ago. From basic repairs, to installing a new gas line, to replacing sinks, toilets, faucets, and replacing a tankless water heater (it's an old house!), Roman has always been reliable, efficient and clean. We trust his work has been done the correct way and is up to code. Plus, he's just a great guy to know! Highly recommend.
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Eleni S.
Jul 11, 2024
Plumbing has been Roman's life's work and his true passion ... your words about the company but MOSTLY about HIM as a person means more than you will ever know! Thank you so much!! We are truly touched!
- John K.Santa Rosa, CA33Sep 14, 2023
I used Roman's Plumbing several times over the years. Roman & Jason Jr. are excellent in getting the job done correctly. After each job, Eleni sent me a Thank You card with an appreciation message. I like that very much! Monica is great on the phone & always try to schedule an appointment that works for me & the plumber. I highly recommend this plumbing company to anyone who needs plumbing services.
John KamHelpful 0Thanks 0Love this 0Oh no 0 - Erroll S.SoMa, San Francisco, CA02Jul 14, 2023
My Two Heroes:
How do you say thank you when a thank you is woefully inadequate ...?
How do you express gratitude when it doesn't express near enough ...?
How do you describe an improved life so stupendously improved ...?
And how in the world do you let the whole world know of kindness so unexpected, so generous, so compassionate, even a full symphony orchestra with 100 person choir raising voice in praise wouldn't begin to do the job ...?
---
One day you're fit and healthy and the next day you learn you're not - in fact, you learn you're very sick.
Only the day before you had lots of plans, like, say, a long wanted bathroom improvement.
You'd done research and knew it'd be an expensive undertaking but you had a plumbing contractor who'd done work in your home in the past and you felt confident you'd get a fair price and first-rate work.
But, oops, the electrical contractor costs and building permit costs put the project out of range. Like I said, an expensive undertaking ...
Then your plumbing guy re-estimated using a modest product downgrade and voila!, the project was again a GO!
Then came that pathology report, attendant treatment costs, time away from work, which hollered STOP!
So you called off the plumbing contractor, the electrical contractor, withdrew the building permits, and thought that was that ...
Then one morning your phone rings: "Hi, it's Roman. How're you feeling? My wife and I've discussed it and we're going ahead with your project and there's no charge. Expect the electrical contractor first thing Friday morning then we'll follow with the plumbing installation. We're taking care of it all. Okay?"
Whoa, I replied, I need to think about this ...
"There's nothing to think about - it's a done deal. See you Friday."
Two weeks ago my bathroom improvement project was done. It's wonderful. It's perfect.
---
His name is Roman Scanagatta. Her name is Eleni Scanagatta.
Their local Petaluma business is Roman's Plumbing, Inc.
They're my heroes ...Helpful 0Thanks 0Love this 0Oh no 0 - Adriana B.San Rafael, CA251Apr 9, 2023Updated review
Once again.... awesome experience from beginning to end. The quality of service, professionalism, knowledge, flexibility, kindness and quality of work.... I wish they did more than plumbing. I feel so fortunate to count on them for all my plumbing needs. So, from me to them, Thank you!
Helpful 0Thanks 0Love this 1Oh no 0Jun 26, 2017Previous reviewI really looked around and I am so glad I did. I think I found the best around! I am so pleased and impressed. From the very first call, follow up, price, quality of service, customer service. They were accommodating to my schedule. Jason was punctual, so professional, friendly, and knowledgeable. I will not hesitate to call them again for other work I need around my house. It is so refreshing to feel in good hands dealing with an honest company!
- William H.Novato, CA08May 9, 2023
Quick response and great work. Roman addressed all my concerns and Jason was personable and did a perfect job. I always call Romans for plumbing needs.
Helpful 0Thanks 0Love this 0Oh no 0 - Gerard C.San Francisco, CA159571Feb 16, 2023Updated review
Writing another 5 star review of Roman's Plumbing feels like an unnecessary exercise given all the fantastic other reviews, but they once again earned it. This time, for a job they ended up not doing, graciously responding to an emergency on our end and scoping the problem in an atmospheric river in an already packed week. As usual, they only capable of top quality work and planning, and I appreciate them so much. Again, it's a drop in the bucket of feedback for this wonderful family and company, but good work deserves good feedback, even if it is repetitive. Thank you Roman, Eleni, everyone.
Helpful 0Thanks 0Love this 0Oh no 0Sep 9, 2017Previous reviewHIGHLY RECOMMEND. Romans took on a project with us that became complicated, and went above and beyond to fix it. Skilled, friendly, reasonable prices, very customer focused. I encourage people in our community to call them first. Thank you Pam and everyone at Romans Plumbing. - Gerard
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