Rooter Hero Plumbing
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Review Highlights
“Their technician, David Sanchez arrived, put shoe covers on to protect my floors and ran the elect.” in 9 reviews
“Angel Vasquez met all of my expectations and I would not hesitate to contact him for any future plumbing needs.” in 7 reviews
“All works were completed per estimate from cost and time perspective and Julio kept us informed throughout.” in 9 reviews
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About the Business
Business owner information
![Photo of John A.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
John A.
Established in 1980. Contact us for more information
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Overall rating
453 reviews
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1 star
- AnhThu D.Santa Clara, CA181Aug 9, 2024
I was glad I called rooter hero plumbing. I needed my AC checked and called them. Their customer service was great. They were pretty busy so it did take coupe days to have someone come out. The technician was knowledgeable and honest. He made sure to check everything snd gave us good recommendation. Overall I was happy with their service.
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Rooter H.
Aug 9, 2024
Happy to hear this AnhThu, thank you so much for sharing this feedback. Happy to hear your technician went above and beyond. We value you as our client!
- Buffet Z.Cupertino, CA13May 4, 2024
came fast
work professional
service patience
value of the cost
recommend them to my friends and familyHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Rooter H.
May 6, 2024
Hey Buffet Z, thank you for the awesome review ! I'm glad to hear our amazing team met your standards in resolving your issue. We look forward to serving you in the future !
- Jackson P.San Jose, CA0233Aug 19, 2024
Saw a coupon on Google and decided to call the to unclog the kitchen drain. It was a pretty good deal and it wasn't until I was being upsold did I realize why.
Tech came by an assessed the situation. They used a snake to try to clear the drain. It didn't work. Said that a stronger, hydrojet cleaning needed to be made and that it would cost $1,100. Told them no way and that it was way out of the budget and I wasn't looking to pay a couple of hundred bucks max. Tech said he would talk to his manager to see if he could talk to his manager about getting a discounted price and came back with a $800. Told him no way and politely dismissed him. Was not charged anything since the job was not complete, hence the 2-stars.
Ended up finding another plumbing service that doesn't drain as much $$$ from you. See other review.Helpful 0Thanks 0Love this 0Oh no 0 - Ramneet S.San Francisco, CA051Jul 8, 2024
Called them to schedule an appointment for a couple days out, on the day of appointment a lady calls back and tells me the team does not have access to the scheduling system and appointment needs to be pushed out by a week. Just not letting me talk, super rude and blaming the heat wave, I get you don't need business today and hence the tone. But in future with this kind of customer service and rude employees you are going to lose your customer base for when you would need them. Call from +1 (510) 298-0965 July 8th 2024, 8:46am PT.
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Rooter H.
Jul 9, 2024
Good morning Ramneet, We sincerely apologize for the frustration you've experienced with our customer service. Your feedback is concerning, and we're sorry for any inconvenience caused. We strive to provide excellent service, and we're disappointed to hear about your scheduling experience. Your concerns are important to us, and we would like to address them promptly.
- A. K.Mountain View, CA6263Jan 23, 2024
OUTRAGEOUS Price! Just to replace a water valve under the sink, a 10 minute job they wanted $300.
NEVER!
I got United Plumbing and Water Heaters to do the job for $100!!! including parts and labor!!!Helpful 3Thanks 0Love this 0Oh no 0Business owner information
Rooter H.
Jan 30, 2024
We understand that pricing is an important consideration for our customers, and we're sorry to hear that you found the quote to be higher than expected. We strive to provide fair and competitive pricing while delivering quality service.
- David D.San Jose, CA7262Jul 4, 2024
I had appointment with them on Thursday, July 4th, 2024 between 2 and 4 pm! When I got a call from them about an hour before the appointment telling me that they cannot make it, and offered no explanation!
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Rooter H.
Jul 9, 2024
Hello David, We sincerely apologize for the frustration you've experienced with our customer service. Your feedback is concerning, and we're sorry for any inconvenience caused. We strive to provide excellent service, and we're disappointed to hear about your experience. Your concerns are important to us, and we would like to address them promptly.
- Andrea C.San Jose, CA22412Dec 5, 2023
Want to give a huge shoutout to our tech Jose Romero for his great customer service and support during our drainage crisis.
Our house was fully backed up and he was able to help restore it back to normal. He even stayed late just to make sure we were able to use the bathroom as normal. Truly appreciate Jose's and his supervisors assistance!
BTW we had called/paid another local plumber but they were unable to help with our plumbing issue and recommended we call Rooters... So glad we did!!
Highly recommend contacting them directly instead of paying someone else that can't fix the issueHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Rooter H.
Dec 5, 2023
Hello Andrea, than you for taking the time to write us an amazing review! We are so thrilled to hear Jose did an outstanding job and made sure not to leave until he fully restored the plumbing in your home! Thank you for choosing Rooter Hero Plumbing & Air and for selecting us as your preferred plumbers of choice ! If you're ever in need of plumbing or HVAC services please give us a call and we will be there !
- Tom B.Campbell, CA07May 19, 2024
after not getting other "emergency" 24x7 companies to come out on a Sunday when my house flooded, this company was the exception. Juan replaced my faulty kitchen faucet with a nice quality moen faucet from their warehouse and did a great job. The following day, Oscar came outtto fix a leaky faucet in garage. because of multiple problems so close, he tested the pressure throughout to ensure no bigger problems and also did a great job. I had seen this companies ads for clearing drains etc, but they are so much more. I would hire them again for any future plumbing jobs.
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Rooter H.
May 19, 2024
Hi Tom, thank you so much for taking the time to share your experience with us! We're thrilled to hear that we were able to assist you during such a challenging situation and that Juan and Oscar delivered exceptional service. We appreciate your trust in our company and look forward to serving you again in the future!
- Julianna S.Laguna Niguel, CA13746119Nov 18, 2023
Skip these people. Service is garbage.
I called to make an appointment at about 2pm on a Friday. I was told that dispatch would call me to let me know when someone would arrive at my home. I got a text. No time included so I called around 4. I was told the dispatcher would call me back. No one called so I called again. The dispatcher finally called me back and said someone would come at 6pm. So, now it's the next day. No one showed up or called so I called again and told them to make sure no one showed up because I didn't want such irresponsible business people in my house.Helpful 3Thanks 3Love this 0Oh no 0Business owner information
Rooter H.
Nov 19, 2023
Hello Julianna , we're sorry to hear you're experience didn't go to well with our company , we appreciate your feedback and incase you're still interested in our service we can accommodate you at your own date and time . Thank you.
- S B.San Jose, CA010May 9, 2024
I got a free in-person estimate from them for a toilet replacement. It was more expensive than all the other estimates and I declined to have them do any work for me.
Today, I got an invoice with a balance due for work never done by them and with a date different from the day their plumber came. Called them to clear this up and they claim this is not a bill but an estimate. Had them zero it out. Never had this happen with any other plumber.
I will not be using them for future plumbing work.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Rooter H.
May 9, 2024
Hello S B, I'm truly sorry to hear the confusion and frustration you have experienced. We believe there may be miscommunication and would like to better explain ourselves to help you with an estimate and resolution. We want to make this right for you and we hope to hear from you , again we truly apologize for the experience you had.
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