Ross Dress for Less

The price are good . The only problem is that they put on the shelves open items . Then you go home and check it and try to return but they won't accept it . Is wrong . Please check your product before you put on the shelves . Don t sell

On November 14, 2023 I went into Ross with my children. The shopping went well and before you know it I had 2 carts full. I had a variety of items from different departments. As, I reached the register the cashier by the name of CONNIE never properly greeted me her only words were "do you want a bag?" but, it was rudely said so, I asked how much the bags were? and she snaps and says .25 cents all over California. (I suppose she was trying to be funny. I didn't ask her about California I asked her how much their bags were and the size of the bags to see if it made sense plus, I wasn't sure how many small items needed a bag) she asks again and I tell her to just start ringing and if I decided to get a bag I would let her know. She immediately got an attitude. I asked her "are you ok? because, I'm sensing an attitude" she responds and says "i'm waiting for you to put all your stuff up here?" I tell her she can start ringing (because I had my sons basketball game to attend) I say "you can start ringing" she responds "I'm waiting for you to put everything up here" again. Mind you I have 2 comforters one King size, and one Queen size baby clothes, a portrait, cookware, baby shoes, children's clothing, etc. there was not enough space on the counter to place everything up there at once. please explain to me how both of these comforters alone would fit on the register counter? I inform her that I do not want my comforters placed on the counter face down or on the floor since they were going on our beds. At this point she still hasn't began ringing up my items. I start to get {impatient} and ask for a supervisor.So, I went to the jewelry counter and asked for a manager. She then began to ring my items up my total comes tp to $365.00 I believe.... so I pay for my items. After paying for my items when she gets to the comforters to take the sensors off she slides the comforters across the counter. all through this process she has an attitude mind you both are a Tiffany & co. Serpa material) I ask her again " Can you please not slide the comforters across that counter like that because (the counter) is dirty and I need to place the comforters on my bed" she ignores my request and places it on the floor after ringing them up. They are now paid for so now, I'm annoyed. She does the same thing to the other comforter at that point I ask to be refunded because she clearly and purposely dismissed my request. The supervisor who comes over with no name badge so I can not identify her comes over to speak me. I inform her of the situation and she apologizes for CONNIE's rude customer service. I only do reviews for excellent service or terrible service. This was a very terrible experience. I was not rude, I was not loud, I am always a respectable paying customer and I have worked retail so I know what comes with the job somewhat. I really wanted to put everything back and take my business to Marshall's or Tj MAXX. I am very disappointed. the workers don't look any different than the customers, its hard to tell who actually works there and the staff do not wear their name tags prorperly, the store is overly congested not with customers but, stuff. Im sure this has to be a fire hazard because rarely is it that 2 people can go donna aisle at the same time.

Where are their cashiers? My average wait time in line is appx 20-30mins during the last 3mos when I'm there. Today was a 20mins wait with 1 cashier and 2 at their service desk.

Ross at 16th & Potrero posted it would be opened Easter. I made a trip over there to discover from the sign on the door they are closed today. Would have been nice if they had posted this closure online. It would have saved to a trip over there today.

A little courtesy and consideration for your customers would be nice.

They are rude and extremely disrespectful. Just got off of work and needed to buy some clothes for my new job and was stopped at the front door by employees saying I was not aloud to shop at this location. I then asked for a. Explanation and they proceeded to tell me I'm not aloud in! This was extremely humiliating and disrespectful for someone that has never done anything to the store or its employees for them to feel such a way! I will never go to this store again.

The absolutely worst store to shop at in San Francisco. Don't shop here, go elsewhere. The customer service is absolutely horrible and they close early. Trust me, you're not missing anything. One of the worst shopping places in SF.

ross dress for less-


a most efficient and accomadative venue. i've experienced these accolades many times and i and the ada/elder community have veen fortunate to have this positive encounter(from greeters/security to the pleasant attitudes of the guest services and the personnel
at the cash register(s).


appreciatively yours,


michael bess

Worst customer service from a department store ever experienced. I bought a toy car for my grandson for his birthday. It broke out of the box brought the product back store would not except return even though I had the receipt of which I had purchased seven days before. I wouldn't even have given the store a one star although It was required to complete the review.

Came here cause I'm needing to get some black sweat pants for my mom. I've been to 3 different Targets but selection is limited for now seasonally I guess. Now that Ross (potrero) is officially Open (my fave ross location!) I was not failed! Went to the area and had loads of selections to choose from. So I took advantage of it and got a good supply. Until nxt visit maybe I'll get something for the rest of fam.

This lady name Cece I heard she is a supervisor she have me wait here for a long time for my return. I made a follow up and she was like ok then made me wait for some more. After a while I started writing this review in front of her then she attended to me and it was quick.