Royal Auto Group of San Francisco
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Services Offered
Verified by Business
Auto diagnosis or inspection
Oil changes
Auto light repair
Auto transmission repair
Auto maintenance
Auto repairs
Auto steering and suspension repair
Routine automotive maintenance
Review Highlights
“At the end of the day, Simon was able to work with James Forteza (another Sales Manager) to resolve our issue.” in 133 reviews
“I had the pleasure of working with Simon and Devon in purchasing my VW Jetta for my daughter.” in 78 reviews
“Amed and I emailed back and forth for over a month, and he was always very helpful and never impatient.” in 30 reviews
About the Business
Auto Maintenance and Repair, Warranty Work, Body Work, Quick Lube, Detail Services, Auto Parts and Accessories, Tires, New and Used Car sales, Certified Pre-owned, and Service Contracts. One stop shop for all your automotive needs. Home to Audi San Fransisco, Volvo San Francisco, Volkswagen San Fransisco, & Mazda San Francisco. Family owned for over 60 years in San Francisco. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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Overall rating
1377 reviews
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- A X.Oakland, CA1352Nov 5, 2011
This review is for the Royal Motors Audi segment of the dealership; not service dept or the other brands they sell...
I was very nervous looking at this Audi dealership because of some of the reviews. But I noticed the more recent ones had replies directly from the dealership that looked like they were trying to fix and resolve any issues customers or prospects were having, so I decided to call and ask if they had the A6 model I was looking at.
'In stock' can be too loosely translated for my taste - having 'access' to inventory is not the same as: "it is sitting here right before my eyes", but I digress.
I went to the dealership and met with Bryan while also bringing a friend along. We were able to test a car that had the same engine I wanted but a lower trim-level, test drive went well. I was torn between the BMW 535 and Audi A6 and after both my BMW test drive and experience at BMW of SF, I was pretty much certain that I wanted the Audi.
They were able to locate the car I wanted, Prestige edition, fully loaded, at another dealership.
I was surprised to see that another reviewer on here mentioned that they were pressured into signing paperwork site-unseen and the car never materialized. I was actually incredibly nervous about having to go through that myself. What was more eery, was I WAS THE ONE pushing to ask if I needed to sign any paperwork to make sure it would happen - there were only two of these cars available (I called 9 other dealerships all the way down to Modesto) and really wanted this to work.
Bryan texted me almost hourly to keep me up-to-date. They coordinated delivery of the car up to my home in Oregon, arranged a driver, even let me meet him and had all the paperwork FedEx'd, next day air, saturday delivery, without charging me extra. I literally was so impressed by the follow-up, follow-through and attention to detail.
I realize that they have separate sales people/dealerships for the different cars; so I can't speak for anything outside of the Royal Motors Audi portion.
I do encourage someone who had an issue or poor experience before, ask for a specific person, like Ahmed or Bryan who has great reviews, in order to avoid a generic experience. The experience was fantastic and I know have an amazing car I love. They even gave me 3x more than BMW even considered on my trade-in, on the FIRST OFFER. I was so impressed. I'd encourage you to at least call and ask for someone specific - tell them you've read some Yelp reviews and may be nervous. I'm certain they'll treat you well.Helpful 0Thanks 0Love this 0Oh no 0 - Michelle S.West Los Angeles, Los Angeles, CA23712436Apr 2, 2024
I was in the market for a CPO 2023 Audi A5 Prestige since Q4 2023.
It's almost been 20 years since I've purchased my last car, so I wanted to make sure I took my time finding something I loved at the right price.
I'm located in LA, and my experience with the dealerships here were not the greatest (to say the least), so I was relieved to come across the exact car at Royal Auto Group in SF!
From my first inquiry, Alastair was exceptional (an understatement).
He was helpful, knowledgeable, and very patient - even after I drove off alarmed/confused over some of the Driver Assist signs on the dash (again, my last car was a 2006. ...Technology. LOL). He was always quick to communicate, and took the time to answer all of my questions with great detail - even sending him pictures to compare other cars in my area. I truly did not want to have to drive a car back to LA, but my experience with Royal Auto Group and Alastair was absolutely worth it. All the ins and outs that go into researching, test driving, dealing with the weird passive aggressive sales tactics feel like absolute hell (part of why I've avoided this for so long), but I honestly felt zero pressure during my experience with Alastair. The entire experience was relaxed and friendly. I definitely won't wait another 20 years for my next go-round, but when the time comes - fingers crossed for another experience like this one! 11/10 RECOMMEND!Helpful 0Thanks 0Love this 1Oh no 0 - Kara D.San Francisco, CA25Aug 23, 2024Updated review
Another great experience with Royal Auto Group! Happy with our new Audi lease. Can't recommend Alastair and the team enough!
Helpful 0Thanks 0Love this 0Oh no 0Sep 15, 2021Previous reviewMy boyfriend and I finally decided to get a car to explore more of the Bay Area and could not be happier with our experience working with Daniel and David at Royal Auto. We had been to a few other car dealers the weekend before and the level of customer service we experienced with this team was unmatched. It is a very challenging time to find cars given the chip shortage for new vehicles and hot used car market but we navigated the process with ease with Daniel and David by our side.
Daniel showed us many different options for the Audi Q3 and after many test drives (thank you for your patience!) and walking through the pros/cons of buying a certified pre-owned car vs leasing a new one, we settled on a 2022 Q3 lease. We could not be happier as the car is stunning and the car leasing experience with the Royal Auto team was seamless. We first visited on a Saturday and drove off the lot on Monday. Everyone at the dealership was so friendly and knowledgeable, from the front desk staff to the finance department. Thank you again to Daniel and David -- we are so thrilled to be part of the Audi family! - Mary Jane K.AK, AK4961Aug 23, 2024
This dealership is super shady. I bought a car that had been previously leased by them. There was an accident with airbag deployment and they fixed it up and took it to auction without disclosing that information. So here I am a year later and this accident magically shows up on the Carfax report. Now I have a car that I can never sell because no ethical dealership will take it knowing it's history. This dealership purposely withheld information and sold a car that is not safe! Do not trust this dealership!
Helpful 0Thanks 0Love this 0Oh no 0 - Torrpedo T.San Francisco, CA3329120Mar 28, 2024Updated review
3.28.2024 update: our mazda cx-5 diesel has a known issue with a high engine oil level warning light and mazda issued a recall for a fix. well, the fix isn't working and bringing it in and attempting to get answers or a discussion about a permanent fix, I get ignorant, evasive responses and promises that the service manager will call me back. I've also asked three times for a pdf copy of my repair order to be emailed to me but it still has not happened. is customer service dead?! It certainly seems like it at royal mazda...
Helpful 0Thanks 0Love this 0Oh no 1Dec 13, 2022Previous reviewI want to like this dealership because I love cars and generally like people but literally every time I come to mazda service, they screw something up. last time, it was a recall and when I brought our car in, they didn't have the part! today, I want to get wiper blade inserts and they don't have them in stock. what dealership doesn't carry wiper blades during the rainy season?!
- Kat S.Danville, CA3912Jan 3, 2024
VOLVO XC90 experience - I have bought several cars before including MB and BMW but I must say this is by far the best experience I have ever had. It was stress free! Jacob (salesman) is amazing. Our negotiations were done via text. He knocked off a few thousands off the MSRP. He was very honest, informative and efficient.
I also appreciate Yakov from sales. He didn't try to sell some stuff to us. He just gave us his honest opinion and let us decide of what we wanted. Not pushy at all! He was very efficient and kept the ball rolling to get us out asap.
The entire transaction took just a little over an hour! Highly recommend this dealership. Make sure to see Jacob!!Helpful 0Thanks 0Love this 0Oh no 0 - Mark P.San Francisco, CA42104Apr 22, 2024
I had a great experience here. I needed a car and found a 2021 Mazda cx 5 at a good price. My salesman Dennel was great too. Dennel was totally low pressure but also very helpful and knowledgeable about the car. I love my car and it runs great. I highly recommend Dennel and Royal Motors./
Helpful 0Thanks 0Love this 0Oh no 0 - Mia A.San Francisco, CA16Jan 4, 2024
tl;dr Great service, complete professionals, absolutely recommend, especially Jacob. Even cancelled my reservation at another dealership to re-purchase it with Jacob and Royal Auto.
My old car was completely dying and my past experiences at car dealerships has been pretty awful (either super patronizing, dishonest, or just bad or desperate vibes).
I reluctantly made contact with Jacob at Royal Auto and immediately was happy and relieved to have found someone who:
- communicates directly and clearly
- is happy to answer questions and to proactively give me additional related information
- did not ever pressure or patronize me
- was a complete professional through the whole transaction, and every followup, while still remaining human and warm.
My partner wasn't able to make it to the dealership, so Jacob walked me through all the features of the car, one-by-one, and we videoed it to share with her when I got home.
They even accepted a trade-in for my old, dying car, and gave me more than I asked for so it covered my first payments.
I walked away with a a Care by Volvo subscription with an XC40 until the new XC30 is available. I even cancelled my XC30 reservation with another dealership to ensure it is with Jacob and the Royal Auto crew.Helpful 0Thanks 0Love this 0Oh no 0 - Meghan O.San Francisco, CA03616Nov 8, 2023
SOLD ME A CAR AND NEVER ,I repeat, NEVER , gave me the title. I paid in FULL the first day I went there....
3-4 years later, where is my title when I want to sell it??@?@??@!! THIS IS ABSURD ; Now I'm waiting MONTHS to get this title, what is happening??
My safety is being held up, it's beyond ridiculous. And not to mention that I, ME, was the one who had to discover it. TRUST ME, when you get your sales from this place, make sure you get your title. This is complete BS. Sitting on my title for years after I paid in full the first day. Watch what contracts you sign. Don't fall for their 'finance contract' if you pay in full. Don't fall for it.Helpful 0Thanks 0Love this 0Oh no 0 - Benny C.CA, CA01Apr 30, 2024
Very good experience of purchasing the car which I have never been treated in other dealer.
The transparency and well communication in advance without back and forth negotiation really drags me down to the deal. Definitely an 11 out of 10 rating.
Special thanks to Chris and Clark's help to make this deal quick and comfortable at Royal Auto Group San Fransico.Helpful 0Thanks 0Love this 0Oh no 0 - Frank A.San Francisco, CA068Mar 17, 2024
I took my Golf GTI for an appraisal at Volkswagen/Royal Automotive Group. Justin was able to match carmax's offer. Justin had a vehicle in stock that I was also looking to purchase and once we worked through some high level numbers, i opted to do a test drive. He handed me over to Azaria. Azaria is a fantastic sales person. I had already done enough research of the car I was test driving and was mainly interested in testing its performance and handling on the highway. We had a great conversation during the drive.
When we got back to the dealer, Azaria didn't put any added pressure to make a purchase, which I appreciated.
The vehicle I test drove is definitely an upgrade over the GTI(GTI is a fun car to drive too!) so I decided to proceed with buying the car. I may have kept looking elsewhere if it wasn't for the great customer service.
Azaria, took care of getting the car detailed while I filled out the paperwork, guided me through the car's infotainment system. Seriously, if you're considering purchasing a Volkswagen, Audi, Mazda or Volvo, check out Royal Automotive group in San Francisco. Azaria Arefayne and Justin are top notch good people.Helpful 0Thanks 0Love this 1Oh no 0