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Review Highlights
“Mark, Alex, Vlad worked hard and got our two bedroom moved in about 9 hours (including an hour travel).” in 45 reviews
“Requested Daniel and Scott again, and they did a fantastic job moving my equipment into my new studio location.” in 34 reviews
“Jovannie and Tyrelle helped with my recent move and they were super fast and efficient!” in 17 reviews
About the Business
Business owner information
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Vlad I.
Royal Moving Company is a storage and moving company in San Francisco with the most efficient and diligent staff. We provide you with highly rated services with local and professional movers. Our staff is very friendly, reliable and is also available for long distance moving. We have been working hard to satisfy our customers and provide them with the best moving services in town. At Royal Moving Company we make it our priority to help our customers have the easiest and most stress-free moving experience possible. For this purpose we provide you with office and also commercial movers. We have some expertise in Last Minute Moves all around Bat Area. If you need a moving service our group of committed, proficient and professional movers will help you. We offer a wide assortment of nearby moving administrations that are intended to get you from point A to point B with as meager migraine as could be allowed. In case you're presently moving, call us today and get a free estimate!
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Overall rating
423 reviews
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- Jenny L.San Francisco, CA55014Oct 24, 2023Purchased a Yelp Deal
The service I received from beginning to end exceeded all my expectations! If you're shopping around for movers, I would save some time and give RMC a call. Not only do they have the best prices in the bay, they have the best customer service as well.
I spoke with Kristian who was really helpful in answering my numerous questions and quickly providing the necessary documentation requested from my HOA. On the morning of the move, we received a text notification and call from the movers. Our movers, Jamal and Malik, were punctual, friendly, and respectful. After our walk through, they wasted no time and got straight to work. The moving coordinator at our new building complimented Jamal and Malik stating that they move fast compared to others movers from other companies. After the move, Nick called for a brief follow up just to make sure the move went smoothly. We really appreciated that as most movers don't follow up and offer to take feedback.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Andrei S.
Oct 25, 2023
We're so pleased to read your glowing 5-star review. It's wonderful to know that our services met your expectations. Thank you for choosing our company.
- Michael C.Downtown, Washington, DC231Jul 12, 2024
Mark, Alex, Vlad worked hard and got our two bedroom moved in about 9 hours (including an hour travel). They did it carefully with no damages.
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Andrei S.
Jul 13, 2024
Thank you for your feedback! We're thrilled to hear that our team successfully moved your two-bedroom with no damages. We appreciate your kind words!
- Maria Enrily M.CA, CA083May 20, 2024
This moving company was recommended by a friend who used their services when she moved. Their price is reasonable compared to other companies that had a flat hourly rate but had additional fees like a truck fee, etc. They were responsive and it was easy to book them.
During the day of our move, Alex, Vlad, and Olzhas were very quick and efficient. Alex was our point person so we relayed all of our questions and instructions to him. He is very kind and thorough, and would ask us questions if he wasn't sure.
We were moving from a 2 bedroom apartment and had only 1 elevator working. But the team moved very efficiently and they finished loading all our stuff in less than 3 hours.
Unloading was also smooth. They listened to our instructions on where to put things. They also reassembled the furniture.
Overall, we are happy with their service and will definitely book them should we move again.Helpful 0Thanks 2Love this 0Oh no 0Business owner information
Andrei S.
May 21, 2024
Thank you for sharing your experience! It's great to hear that our moving company came recommended and provided a hassle-free booking process. Your satisfaction is our priority, and we're glad to hear that everything went smoothly from start to finish. We appreciate your positive feedback and look forward to assisting you again in the future if needed.
- Gina M.San Bruno, CA130205May 23, 2024Updated review
Both Andrei and Nick quickly reached out to my family member regarding the damage to the end table. While they made the effort to correct the mistake, I can no longer give them a rating of 5 stars, but a rating of 3 stars. Why? Well, despite the reimbursement, the end table is still damaged.
Rule of thumb as of this writing, California law states they are required to pay 60 cents per pound/article; that is 60 cents x the weight of your item.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Andrei S.
May 13, 2024
We greatly appreciate your positive feedback! It's wonderful to hear that Edward and Alex provided excellent service during the packing of the moving pod. We understand that moving can be stressful, and we're glad they could alleviate some of that pressure for your family member. Thank you for your kind words and for considering us for any future moving needs. We look forward to serving you again should the occasion arise!
May 18, 2024Previous reviewSadly, I have to update my review. The POD made it to its destination, and upon opening the roll-up door, it was evident that the side table was not properly protected like other pieces of furniture had been. The end table was nicked (as seen in the picture).
May 10, 2024Previous reviewRoyal Moving Company sent Edward and Alex over to pack a moving pod for a family member. Both men came prepared to work--they were prompt, speedy, and efficient. Their presence helped alleviate the stress that comes with packing and moving.
If ever I were to need moving services, there's no doubt I'd call Royal Moving Company. - Justin S.Daly City, CA03Mar 22, 2024
I recently had the pleasure of utilizing the services of Royal Moving Co for moving into my first home, and I am compelled to share my outstanding experience, particularly regarding the exemplary service provided by Alex and Han.
From the outset, the transition presented unexpected challenges and complexities, yet Alex and Han approached it with unwavering professionalism and dedication. Despite the scope of the task expanding beyond initial expectations, they never once complained and instead tackled the job head-on with a positive attitude and remarkable efficiency.
What truly impressed me was their unwavering commitment to getting the job done, no matter the obstacles encountered along the way. Their hard work and determination did not go unnoticed, and it was evident that they genuinely cared about ensuring a smooth and successful move into my first home.
I initially learned about Royal Moving Co through a referral, and my firsthand experience with Alex and Han only reaffirmed the high praise this company receives. Their exceptional service and dedication to customer satisfaction set them apart in the industry.
Should I ever find myself in need of moving services again, there is no doubt that I will turn to Royal Moving Co without hesitation. I wholeheartedly recommend them to anyone seeking a reliable and professional moving company. Thank you, Alex and Han, for your outstanding efforts and for making the transition to my first home much more manageable.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Andrei S.
Mar 22, 2024
Thank you for sharing your exceptional experience with us. We're thrilled to hear that Alex and Han exceeded your expectations with their professionalism, dedication, and efficiency, despite the unexpected challenges. Your recommendation means a lot to us, and we're honored to have been a part of your first home move. Should you ever need moving services again, we'll be here for you.
- Erica L.Santa Clara, CA4174351Aug 25, 2024
2 men came to help and did an outstanding job. I book for the late afternoon so i knew they were gonna be tired from the morning move. The still did a great job - I pre-labeled everything with color post-its for each room and they just put everything where it was suppose to be. They wrapped up all fragile furniture and made sure that nothing would get damaged. They had to move things down a flight or stairs and then back up a flight. Make sure to have some bottle waters for them in the fridge as your cups will be packed.
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Andrei S.
Aug 27, 2024
Thank you for your thoughtful review! We're glad to hear our team met your expectations and carefully handled your move despite the long day. Your tip about having bottled water ready is much appreciated!
- Victor K.UC Campus Area, Berkeley, CA53842Aug 29, 2024Updated review
Following my original review, the business manager at Royal Moving Company reached out to my partner to discuss our experience in more detail. They were very receptive, asking for specifics about the scheduling issues and moving process (points 1 through 3 from my previous review). I appreciated that they listened without judgment or any attempt to justify what happened.
While they didn't explicitly state the purpose of gathering this information, we appreciated it nonetheless whether it was for process improvement or simply to provide a good customer service experience.
After some back-and-forth, the business manager agreed to a refund that adjusted our final cost to match the original estimate, plus tip. This gesture was appreciated and showed a commitment to customer satisfaction. They also expressed a hope that this experience wouldn't entirely sour our impression of their company and invited us to contact them directly should we decide to use their services again in the future, promising a better experience next time.
I noticed that many other reviews praised one of the movers we had by name, suggesting that our experience might simply have been an exception. I appreciate that the company acknowledged our situation and made an effort to make things right by honoring the initial quote.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Andrei S.
Aug 21, 2024
Hi Victor,
We appreciate your feedback and are genuinely pleased that we could address and resolve the concerns you raised. From the moment we learned about the issues, we made it our priority to take immediate action and ensure everything was handled to your satisfaction. After speaking with your partner, we worked closely to rectify the situation, and we're glad that the resolution met your expectations.
At Royal Moving Company, we deeply value our customers and understand that moving can be a stressful experience. Our commitment is to make this process as smooth and hassle-free as possible. When issues do arise, we believe in taking responsibility and doing whatever it takes to make things right. We're pleased that our efforts demonstrated our dedication to customer satisfaction and that the gesture we made reflected how much we care about our clients.
Thank you for giving us the opportunity to resolve the matter. Your satisfaction is our top priority, and we're here to support you every step of the way. If there's anything else we can do to further improve your experience or assist with any future needs, please don’t hesitate to reach out. We're always here to help.Aug 21, 2024Previous reviewMy partner and I used Royal Moving Company a few months ago for a move between apartments within San Francisco and unfortunately, our experience was far from satisfactory. Here's a detailed account of what transpired:
1. Scheduling Issues
We booked our move three weeks in advance, selecting this company due to its numerous positive reviews and the fact that it was listed as an insured mover by our apartment complex. Despite this early planning, we returned from an overseas trip to a phone call three days before our scheduled move informing us that our morning appointment was no longer an option due to "trucking issues". With limited time to make arrangements with another company, we reluctantly accepted their suggestion to move our appointment later to the afternoon.
2. Arrival Delays:
On the day of the move, we received a call at the start of our arrival window, notifying us that the movers would arrive at the end of the window due to a prior job. They eventually showed up 15 minutes past the agreed window.
3. Inefficient Moving Process:
Despite having moved a significant portion of our belongings ourselves (including fragile items and kitchenware), the movers took an inordinate amount of time. Two and a half hours in, they had only managed to wrap our furniture, without starting to move key items like our couch, desk, and TV. The entire move ended up taking 6 hours--double the estimated time and cost.
4. Quality of Service:
While the movers were courteous, they were visibly exhausted from their previous job, which impacted their efficiency. Our couch was scuffed during the move because they struggled to maneuver it out the door after wrapping it whole. Eventually, they had to unwrap it to take it apart, which could have been avoided with better planning.
5. Review Policy:
The most disconcerting part of our experience was the company's review policy. The movers informed us that their manager requires photographic proof of a written review. While I was out getting food, one mover stood over my partner's shoulder, watching her write a review. This made her uncomfortable and pressured to leave a positive review, even though our experience was subpar. This practice likely inflates their ratings, as customers may feel compelled to give 5-star reviews under supervision.
In summary, while the movers were polite, the overall experience was marred by poor scheduling, inefficiency, damage to furniture, and an uncomfortable review process. I would not recommend Royal Moving Company based on our experience. - Davinder R.Palo Alto, CA11Aug 25, 2024
Mark and his crew did a great job lots of furniture. Lots of stairs. Everything intact
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Andrei S.
Aug 25, 2024
Thank you for your feedback! It's great to know that everything arrived intact. We appreciate your trust in our team and look forward to assisting you again in the future!
- Aaron K.Berkeley, CA03Aug 29, 2024
Royal Moving Company did an great job with my move! The team spent several hours carefully handling a lot of boxes and assembling furniture. They were professional, efficient, and made the entire process stress-free. I highly recommend them for any move, big or small!
Helpful 0Thanks 0Love this 0Oh no 0 - Eric K.San Mateo, CA032Aug 28, 2024
Movers were incredible and super efficient, this is my second time I went to them, well priced for city moving, will definitely be coming back
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Andrei S.
Aug 29, 2024
Thank you for your feedback! We're delighted to hear that you had another great experience with our movers. It’s fantastic that you found our services well-priced and efficient for city moves. We look forward to assisting you with your future moves!
- Cowboy J.Sherman Oaks, San Fernando Valley, CA033Aug 28, 2024
what a truly incredible team of movers! they're quick and efficient and take extreme care in moving your beloved belongings. friendly, thoughtful, and very trustworthy! thank you again we will be saving your information for future moves.
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Andrei S.
Aug 29, 2024
Thank you so much for your kind words! We're thrilled to hear that our team provided such a positive experience for you. We're glad you found them friendly and trustworthy. We look forward to assisting you with any future moves!