Roy's Sewer Service

Curtis and Preston came out too fix our sewer line that was backed up and our kitchen sunk that were running slow. They were knowledgeable and kind and made us feel like we were getting the help and fix we needed. We would recommend them anytime! They were super nice guys all
Around! Thanks for everything-Shannon and Lynn Symmes

Curtis rocks! Tough problem professionally solved. These are the guys you want to clean up drain problems! Superb

I called to get my storm drain cleaned out because it's been backing up during storms. They were able to send someone on the same day, and we're very clear about pricing and what would follow if there were any complications. After taking a look at our system, Curtis was able to clear the drain pretty quickly and helped figure out if a second snaking was necessary (it wasn't). Great service and communication from everyone, and I'd recommend the company.

Left a message online Sunday afternoon. Got a quick note back saying they would set up an appointment Monday morning. Curtis was here by 10:30. He took more care getting the rig up the 2 wooden deck stairs than anyone has in the 30 years I've been here - even other Roy's guys. I was really appreciative because I'd just had the deck rebuilt. He cleared the main in short order and we were back in business. THANK YOU, ROY'S!

Great, efficient, knowledgeable service. Curtis, the guy who came out, was friendly and very knowledgeable. He was great in answering my curiosity questions and helpful in explaining the logistics of the process. Arrived within the 30 minute window we were given! Provided future preventative maintenance recommendations on the bill and put the hose back better than how it was hanging prior to his use! Attention to those little details are rare. Thank you for your work!

Curtis' ingenious method unplugged kitchen and bathroom sinks within 10 minutes this morning. The plumber who had examined the job yesterday proposed cutting and splicing the section of plugged pipe for $4000. Can you imagine?!
Call Roy's first!

Highly recommended, and the result exceeded my expectations. Was given a window to expect the employee and was called when he was on his way. Curtis was way ahead of the game with his many years of experience and got the problem solved in a timely manner. And thanks Curtis, for your preventive suggestions.

Kudos to this top-notch firm! Roy's now is listed as my go-to company for plumbing issues!

This is a mixed review because it is an average of a poor review and a good review since our recent sewer issue was not resolved with the first two crews that were sent out but was with the third.

We first had sewer backup issues in 2018 caused primarily by major roots from a Ginko tree in our front yard. We keep all receipts so note that John came out and cleared this and recommended regular (1 to 1-1/2 year) maintenance. In 2020, Curtis came out to clear the line to 130' of cable to the city main and also removed roots. This was done again in 2021, but this year (2022) was different.

On January 27th this year, Ian was sent out and only cleared the line for 40 feet and did not remove roots. The sewer backed up again in about 6 weeks so then Mark was sent out on March 17th and ran the line to 70-80 feet where the blockage cleared and went out to around 100 feet, but did not remove the roots. The blockage occurred again in about 6 weeks and this time John and Curtis came out and removed significant roots and went 130' to the city main.

Apparently, there are different sizes of cutters at the ends of cables and when there is a blockage such as from roots one can use a smaller cutter to get around them but while this allows for going further down the pipe, it doesn't actually take care of large roots. Instead, one must go back with a larger cutter to remove the roots. This was done in year's past and eventually with John & Curtis but not with the other people who were sent out.

On the plus side to Roy's credit, they did not charge for the extra visits to resolve the problem. Nevertheless, it is inconvenient to schedule multiple visits. So I have to give a mixed review and ask that the people running Roy's improve their training, possibly sending out a senior person with the junior one until they get fully up-to-speed. If they do this or otherwise make their entire team more consistent to that of their senior staff, then they would truly be a 5-star company.

Curtis was prompt and did his job very well. He was very helpful and friendly. Will definitely be calling them again if/when we need help with our home.

The absolute best! Great customer service, fast response and wonderful work done. Am often leery of these calls and being overcharged; such an overwhelming recommendation on Nextdoor that I decided to go ahead. Curtis rocks!! Cleared the problem, gave some great advice and was both pleasant and professional. Could not have asked for more. Will highly recommend. Since they are service providers (and not out to up sell you anything) the proactive recommendations were very informative an helpful.