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Car Wash & Detailing
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Review Highlights
“Had to reschedule the time slot i had and they still made it happen.” in 2 reviews
“Easy to book and the the service comes right to your home.” in 2 reviews
“My back seat was a mess from dog hair, sand from the dog park and mud.” in 2 reviews
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David P.
RX3 Car Detailing is a car detailing company serving clients in the Bay Area. In business since 2008, we believe that the best car wash is the one you have done at your convenience. Our team of experts are ready when you are, and we pride ourselves on giving the best results every time. Contact us today for more information!
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Overall rating
27 reviews
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- 15766Oct 29, 2023
Scheduled 10-12. Got a call at 12:09 stating 15-20 mins late. Then got a text at 12:35 that eta was 1:15. Service started at 1:20. I waiting at home with no idea they would be late until after the delivery window I signed up for. I've use their service before but will never book again. Poor customer service. When I came back I found the technician calmly smoking a cigarette in front of my house. The rims on the tires were barely clean, I had to touch them up. Streak marks everywhere on the interior. Not even sure if he applied the extra add on to the windshields as he didn't review my service, what was done, or show me a receipt. I paid $250 in cash after a "generous" 10% discount for the inconvenience. Very sad this ruined my Sunday plans and expectations.
Helpful 1Thanks 0Love this 0Oh no 0 - Pepe W.San Francisco, CA11846Sep 17, 2023
One, it is easy to set up an appointment with them. Just go to their website, pick which services your car needs ( sorry, they don't have SPA treatment, LOL ), and book an appointment.
Two, they'll send alert that you're booked via email and text.
Three, when the detailers arrive, they'll either text you or call you to let you know.
Finally, when you go out to meet them and guide them to your car. In my case, my car was parked on one street and they told me they needed to be near the car. So we worked well together to find another parking spot. Lo and behold, we found one long empty parking spot. We both parked and they set to work.
Took them a sweet two hours and a half. No problem, it's good not to rush anyone. My family and I walked over to our car when they informed us it was ready. Upon arrival, we were gob-smacked by the beauty of our dear Subaru. So clean. We looked inside and we gasped "Golly, it's like new."
Hell yeah, I'll hire them again when our car gets filthy to the Nth degree.
Thanks guys! You did great. Keep up the good work! You're worth every pennies.Helpful 0Thanks 0Love this 0Oh no 0 - 182100571Sep 7, 2021
We were very unhappy with how our detailing went. We had it scheduled for 12:00 - 2:00pm. I had called in at 12:10pm after the scheduled start time and the person who answered said that the person should be arriving soon.
The person who was scheduled to work on our vehicle called me at 1:03pm saying that he was going to be late and will be at my location in 45 MINUTES! That's already at the end of our scheduled time. We needed the service done, so we did wait but we were not happy with that at all. He then called me at 2:06pm saying that he had arrived.
He worked on it and then called me again at 3:29pm that he was done. We knew that because our vehicle is used for a soccer program that it was dirty but by no means was it very muddy, just lots of dead grass that can be easily vacuumed. We never had this vehicle detailed before so we knew whatever was being done had to be better than the condition it was in. At first look, we were very pleased with how it ended up. But after looking over it again, there were plenty of missed spots to be vacuumed. He told us that since the back floor was made of plastic, he would have an easier time to clean it but he left water and mud within the areas that the back seats lock into.
He asked us how the detail was and we told him it went well once he finally got there. Then he began to tell us why there was such a delay. I am normally understand but because of the lack of communication from him and this company, I was not. I called into the company myself 10 minutes after the start time and didn't hear back. Then the guy doing the work called me an hour later saying he was going to be 45 minutes longer until he arrived. It would have been much better if we were told when I first called that he wasn't going to be there in the time frame. Or even better, get contacted by the company themselves.
I had high hopes for this company from the reviews I read and how easy it was to book and communicate with someone through Yelp, but I don't think I will be using this company for the future.Helpful 8Thanks 0Love this 0Oh no 0Business owner information
Gladys C.
Sep 7, 2021
Hello Jaclkyn, we appreciate your honest feedback about your experience, Usually, our technician asks the customer to inspect the vehicle after the service is completed, to address if there are any unclean missed areas. As you mentioned you did and you were pleased with the service, also our customers typically call email, or even text customer support to address if there is any issue with the service.
We have a satisfaction policy to come back and redo the areas that weren't cleaned or even do the entire vehicle if is necessary; unfortunately, you didn't contact us.
We tried to contact you Via phone and text to arrange a second visit at no cost and we haven't been able to reach you.
To clarify 12-2 pm, it's an Arrival window, which means that our technician can arrive within 2 hrs, however, we apologize that our technician arrives 6 minutes after of the window requested.
We want to offer you a second visit a no cost to redo those areas that we missed the first time.
Please give us a call or reply to our text at 510-538-8146 to arrange a second visit at no cost.
Best regards.
RX3 Team. - Lan A.San Francisco, CA1016Jul 6, 2023
These guys are amazing! My car was covered in pollen from being in Tahoe this past 4th of July - now my car is spotless! They cleaned every nook and cranny, including my attached bike rack, all while my car was parked outside of my building. I booked the day before on Wednesday @ 4pm, they were here, and done, within the appointment window of 12-2pm the next day Thursday. They're professional, and I appreciate that they accept Venmo. You won't regret using them!
Helpful 0Thanks 0Love this 0Oh no 0 - Denise S.Millbrae, CA032Apr 14, 2022
I'm not one to write a bad review, but this was not the best experience. The technician ended up chipping a portion of paint off the hood of my car during the detail. A different technician came back to paint over the chip, but the black doesn't match the original paint. Pretty disappointed.
Helpful 3Thanks 0Love this 0Oh no 0Business owner information
Gladys C.
Apr 18, 2022
Hi Denisse, thank you for your feedback, yet I'd like to adhere to some facts that you've missed in your review.
Starting that your car was full of tree sap and corrosion of the years, Bird droppings, and damage that made it impossible to restore paint.
Also making the last call you had on customer service, you were very happy with the Service,
We did many things that weren't included in the service, like waxing the car which is $100 extra,
Removing dog hair that is $35 extra, however, we searched for you to be satisfied.
We did more than what we should, and in your words, you were very satisfied.
I hope that this complement will add to your review, and it will be clear that we always seek the satisfaction of our clients, and that at any time they can count that we will be there to solve any issue.
Respectfully
Rx3 Team! - Jaime S.San Jose, CA7610Nov 1, 2021
My bf puked in the car and OMG! It was like the exorcist! It was almost as impressive as it was disgusting! Somehow RX3 got all the stains on my TAN seats (and headliner) and the horrible smell out. My car looks brand new again! Plus I was able to schedule them the next day! They were super responsive and extremely kind despite the task I had for them.
100% would recommend!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Gladys C.
Nov 1, 2021
Hello Jaime, Thank you for your awesome comment about your experience with us.
We’re looking forward to serve you whenever you need us. - Stephanie P.San Francisco, CA3414Jun 18, 2022
I have been debating buying a new car. We were getting ready for a road trip and so I requested a quote on Yelp. RX3 was the first to respond with detailed information on available services. Easy to schedule. He came to my house and did an amazing job! So much so that I no longer feel the need to get a new car when mine looks like new!
Helpful 1Thanks 0Love this 1Oh no 1 - Teresa D.Daly City, CA651013Sep 23, 2022
Very satisfied with the service; premium detail w/ engine bay cleaning . Jorge did an amazing job. Very nice and a hard worker.
Helpful 0Thanks 0Love this 0Oh no 0 - Ava T.San Francisco, CA2203214Jul 14, 2022
Love this service! They didn't even need me to provide water. Trustworthy and professional. Thank you!
Helpful 0Thanks 0Love this 0Oh no 0 - Brad A.San Francisco, CA61657Apr 7, 2022
Their team did an excellent job removing several challenging stickers from my windows and car body. The communication with the front office was smooth and quick, and the team arrived on time. The team working on my car was very professional and left the car in good condition. Will use again.
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