Safelite AutoGlass

Requested a window repair for a rock chip on my Tesla. A repair tech named Javier came out to my residence and lmk the crack had been previously filled. He gave me great insight on how I should monitor it and appreciated the honesty. Safelite fully reimbursed the cost and refunded my CC same day. I know which location I'll be taking my car if the window eventually needs to be replaced.

Was referred to Safelite by Kemper Insurance to replace my window in 2023 Landrover Defender. (For the record, Kemper has ownership in Safelite).
Go to scheduled appointment on March 8th. It is a 50 minute drive from my house. I am informed when I get there that they can see my work order but don't have a confirmed appointment and also didn't have the windshield but would order it and come to my house the following Friday due to me being "inconvenienced". I clear my calendar.
Around 1:30 that FridayI call Safelite and they tell me they have nothing scheduled. Now I am just a little peaved. Ask to speak to the manager Jesus who refuses to get on phone. He is in a meeting I am told.
Instead I am passed off to Jessica who tells me that they don't have the right window but would order it and confirm on Monday that the window was in. I get an email from Kemper who my broker went to that I am confirmed for an appointment on Tuesday at 10. I call and confirm that with Jerr (?) on Saturday. At this point I just want it done and don't care if I have to drive to Camarillo again.
Jessica calls on Monday and says they don't have the windshield in yet but would call to confirm it was coming in. Also could not schedule an appointment to come to my house because they were having issues with the "software". Ask to speak to the manager Jesus again and he is "busy".
I get a call again from Jessica who informs me the window is in and I. An either come in Friday the 22 of March or wait until they can schedule an appointment to my house.
I begrudgingly agree to come in Friday for a 12 pm appointment. Have confirmed everything at this point because I trust no info I am getting from this place. Model number of car, check. It is in. No worries.
Drive down to their Camarillo location again. Don't even bother bringing any info because there is no way a company. An be anymore incompetent.
Get there. Person at front desk checks me in. Goes to look at the windshield. Goes into the warehouse. Comes out and tells me they ordered the wrong windshield. I ask for him to get Jesus. "Jesus is in a meeting". I don't care. He has a mistreated customer out here, ask him to come out and explain how this can happen. He refuses to come out. Technician tells me Jesus will call me in an hour. It is 48 hours later and I haven't heard from Jesus or anyone else at Safelite.
I wasted 3 days of my life with this company and about 6 hours on the phone between them and Kemper. I could write for hours about this experience. Use anyone but Kemper. No way you can trust their work. Jesus would be fired if he worked for me. 2 minutes with me and maybe I don't write this review. My windshield still isn't fixed. Clearly they are not professional enough or are too embarrassed (that would mean they care so doubt it) to call me and make things right. I will make it my mission to steer people away from that business.

I got my windshield repaired yesterday the smallest crack at the bottom right of my windshield. Went to my car after work and there are now lines from where the guy "expanded" my windshield. My car is expensive any newer 2024 model has to have their windshield re calibrated if that crack gets any worse. NOT RESPONSIBLE FOR IT?! Alexander was the last person to touch my windshield so yes YOU ARE. Never again. First experience and I never want them near my car again.

My Technician Alexander (ID 1570-177) was very friendly, extremely polite and professional. Explained everything very clearly and made sure that I was comfortable with proceeding with my windshield repair. I have had a windshield replacement with my other vehicle earlier this year and the customer service and repair were also superb. Thank you Alex!

I needed my windshield replacement due to a rock hitting my windshield on the 101 freeway, Safelite was available for same day service. The quality of the replacement is A1.

I honestly was not looking forward to pay $500 for the replacement but I was able to find an online coupon to lower the price slightly, but their work and customer service was worth it.

Forced to come here via insurance. This place is a complete joke. Had to bring my vehicle in multiple times because they couldn't get the correct parts. Completely unorganized, if you can-stay away from this unorganized sack of trash.

This is specifically aimed at this local branch and shouldn't reflect on the whole company.

My experience with this branch has been horrible. After rescheduling because someone canceled my previous appointment on the day of, I wait until four to just find out that my tech already went home.

The customer service at a corporate level is amazing but the work that's done at the local level is horrible and it's absolutely unacceptable. I set aside five hours specifically for safelight and felt completely disrespected. I respected their time and they don't seem to care about others. I wish I read the reviews before I even thought about getting their help.

If you're close to Ventura County, I'd say just make the trip to a further branch because apparently my story is not unique.

DO NOT DO BUSINESS HERE. I had a minor crack on my windshield and needed to get it replaced so I did, no big deal. After installation, I noticed some of my notifications on my dash were going off regarding service for my COLLISION CONTROL SYSTEM (huge safety issue) and CRUISE CONTROL SYSTEM (which both sensors are located in the rearview mirror.) So, I scheduled an appointment and went back to have them fix it.
WELP, the technician told me that one of the other technicians had bumped something during removal of the windshield and that I had to go to the dealership to have it fixed AT THEIR EXPENSE, ON THEM (admission of fault.) OK, SO I take it to the dealership as instructed, and it turns out it would be $1500.00 to fix the problems and reset the system to make those notifications go away.

Safelight didn't want to pay that. I brought my car in, in one condition and left with it in another. They avoided my phone calls intentionally multiple times. When I did get through, the rude lady who answered phones in the office was so insulting and unprofessional, she had the audacity to tell me "I'm not so sure what you're not understanding here." OH WHAT? EXCUSE ME??? Such a joke, poor customer service and communication skills.

The store manager Nikki played dodge-my-phone-calls UNTIL I got a hold of the district manager, and HE WAS JUST AS USELESS. To avoid dealing with my husband and I, he passed me back off to Nikki. Nikki has no explanation and has no idea on why this happened TILL THIS DAY. Nikki sends me this bogus document made on Microsoft Word claiming it was a report from one of their computers that scans the vehicle "before" the work is started on the vehicle, and she says the problems "PRE-EXISTED," before they did the work. Well that's funny because I used cruise control on the way to the first appointment, and I had not seen those specific notifications EVER come up before on my dash.

Well mysteriously the time stamps on the sent document DO NOT LINE UP WITH THE TIME I HAD THE WORK DONE. HMM. When I brought this to Nikkis' attention she had no idea why they didn't match up and she didn't want to say anything that could "make them liable." The District manager has NEVER followed up, checked in or GIVEN two *cares* about the situation...RED FLAG. Neither has store manager Nikki.

Safelight refuses to fix the problem. The commercial is 1000% false advertising because I am unsatisfied and the job is unfinished and I have no answers from them or anyone. I feel like I'm at a complete dead end. I've even called other windshield replacement companies and dealerships, and say it is directly related to the sensors in the rearview mirror (I'm aware there are two points of sensors, one in the front bumper as well) and that something had to have happened during installation but Safelight fails to acknowledge that. Today I am driving my car with no functioning cruise control and no collision control warning or sensor. No accountability taken

Need to train employees. I don't even blame the employees for not knowing how to perform their jobs. That's completely on the franchise owner and management.
From the moment I made my first call, to the moment I showed up for my appointment and learned they never ordered the OEM glass, to having to find a solution for a second return, wait 3.5 hours to learn they can not complete, because they didn't have correct tools to recalibrate. To receiving my car, calling attention to the installer because the bottom seal was at a quick glance not correct. He corrected, more waiting. That's ok, because I wanted it right, I didn't want a leaky seal. Then to find out it leaks while at a car wash, to phoning the location and having no one answer the phone from 2-5 pm on a Friday. I was expected to pay out of pocket to dealership to recalibrate all for nothing because now the windshield needs to be removed again and sealed. I don't know if I should even trust this crew. I feel like a hostage because my insurance insisted I use this company. Maybe other locations are good. But for now my recommendation would be to beware of horrible workmanship and customer service.

Windshield replacement. Everything went well, nice people, good service and the price wasn't bad.