San Francisco Honda 9th Ave. Service Center
Photos & videos
Services Offered
Verified by Business
Auto detailing work
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagno…
Auto vibration diagnosis
Review Highlights
“Johnny is very nice and courteous, and does a great job explaining what's going on with your car and what options you have to fix the problem.” in 44 reviews
“When I first moved to SF two years ago I tried the Honda dealer on Market and Van Ness and was terribly disappointed.” in 17 reviews
“Service Manager, Allen Havneraas is always professional and curteous.” in 3 reviews
About the Business
Business owner information
![Photo of Van T.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Van T.
San Francisco Honda 9th Ave Service Center is your one-stop Honda Auto Repair and Honda Maintenance Service Shop for residents of West SF CA. From Full Engine Repair to Oil Changes, we do it all! Don't forget we employ Honda Trained ASE Certified Mechanics utilizing the correct Honda Diagnostic Equipment and Tools.
Location & Hours
Amenities and More
Ask the Community
Yelp users haven’t asked any questions yet about San Francisco Honda 9th Ave. Service Center.
People also searched for
Recommended Reviews
![Photo of Username](https://s3-media0.fl.yelpcdn.com/assets/public/default_user_avatar_64x64_v2.yji-19e0a8ff85b15f4bbd79.png)
Overall rating
238 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Megan L.San Francisco, CA61161Apr 5, 2011
I have been here on two separate occasions now with my Honda CRV, and both times the service was great, the staff was friendly and laid back, and they did not attempt anything "underhanded" or any price gouging.
First trip there was in October of 2009- my car was making all sorts of awful noises, and that had to stop. I thought it might be one of the tires, and was sure it wasn't the brakes as they had been replaced at a Honda repair center in southern California not too long before. Johnny looks at it, takes it for a drive around the block, and notes that it is indeed the brakes. I felt so pissed off at the other Honda dealer repair center. Grrrr. Anyhoo, they quoted me a price, said it would take until the later afternoon, and would call me when it was ready. Fast forward a few hours, I get a call, it's ready, and at a really reasonable price.
Great place, or just a first timer's luck?
Second trip there was in March of 2011 (this year). My battery is having some fun issues. Not sure what is going on. I had it looked at in Los Angeles at a repair shop- without doing much of anything, they said it was the starter, and quoted me about $600 for parts and labor. I said I would hold off, and get some other opinions. Johnny said they would keep the car overnight (as I dropped it off around 4pm that day), and they would call me the next day. Next day, I am antsy about the price of repair (they said they would run a bunch of tests on it at a flat rate of $175 to figure out what was going on before actually doing anything/charging more), so I called them. I talked to someone on the phone, and they say they can't find anything wrong with the battery, so I can just come pick it up. I was shocked that 1) There was nothing wrong, and 2) They didn't try to tell me it was something that was really expensive and needed to be altered right away for $500.
In closing, this is an awesome place to bring your car. I recommend them to everyone, and will happily continue going back there.Helpful 1Thanks 0Love this 0Oh no 0 - Collin L.San Francisco, CA3764140Mar 8, 2024
While I wasn't particularly excited about bringing my ILX in to a Honda Service Center, due to my past disdainful experience at Honda of Serramonte, I had quite a decent visit at this location. I had scheduled an appointment in the morning via the website and was attended by Geoff, who was amiable and polite.
I was given an approximate turnaround time of two hours for the A1 service and had the keys in hand approximately two and a half hours after drop off. This is a long shot from the 45 minute or one hour guarantee I used to receive at most Acura service centers, but this was still reasonable to me. Realistically, I understand that Honda has a higher service volume and that the other Acura centers may have previously spoiled me.
For the cherry on top, I was able to apply a very nice service special which made the visit worth it. While I had minimal interaction with my car's technician, he was also polite when handing me my key. I'm glad to say that I was pleased with the service and felt respected as a customer. This location will have my loyalty for the foreseeable future.Helpful 0Thanks 0Love this 1Oh no 0 - Michael K.San Francisco, CA0812May 24, 2024
I've taken my car here a few times, before finding an independent mechanic shop. Overall the work seemed decent, though one time I got my car back with a battery that was slow starting, which they eventually agreed to replace (like come on, yall clearly messed it up). My main complaint though is the high prices. Which I suppose is not their fault, but still. I just took my car over to see if they could run a 2 minute diagnostic on my car to see why my airbag light was going off, and give me an estimate. Just for the diagnostic, they quoted almost $300. I went somewhere else and got the entire thing fixed...for free, and in under 10 minutes.
Long story short, despite the one battery issue, I do think this place is reliable, which is not true of every auto shop. But the value is pretty bad. If you don't mind spending more than you should though, it's an option.Helpful 0Thanks 0Love this 0Oh no 0 - Jordan W.San Francisco, CA03Apr 29, 2024
I learned from my last appointment here that if it is not a honda specific problem with your car, bring it somewhere else.
I originally signed up for an oil change and a tire rotation online and was almost talked into getting $700+ work done.
Their printer was not working so I blindly signed the slip without being able to see a breakdown of what was getting done. I only received an invoice 2 days after the appointment. I knew the cost but I feel pretty taken advantage of at this location and I will not be returning.Helpful 1Thanks 0Love this 0Oh no 0 - Apr 12, 2023
If you don't know you way around cars, DO NOT COME HERE FOR SERVICE
So my fiancé took our 2 year old Acura for a A17 service (Oil, Tire Rotation, Brake Fluid Replacement) with about 7,000 miles. (Yes, this Honda dealership services Acura's)
My fiancé calls me on speaker phone with the service advisor (Geoff), since she know little about cars/car maintenance (I on the other hand generally work on my own cars but decide to service the Acura here for warranty purposes, but I digress) They quoted her $900+ which includes a transmission fluid service. Transmission fluid service for a 2 year old vehicle with 11k miles? That's utterly ridiculous!
I responded by stating that does not need to be changed at 7k miles. Advisor response, "Well it's recommended at 3 year"... Well, its 2 years, so it's not needed. So we just ended up getting the basic service which was around $300+
This is a complete attempt at an upsell a service that's completely unnecessary and trying to take advantage of a female customer. We won't be back here.Helpful 2Thanks 0Love this 0Oh no 1 - Yelena M.San Francisco, CA05Aug 8, 2023
I dropped off my car for the service the other day and there was a new guy at the counter. He said he's temporarily at this location, he works at the Van Ness Center. His name is Eric Chau according to the paperwork he gave me (Service Repair Summary).
Eric provided excellent customer service. He was professional, efficient, organized, smiley, and patiently answered all the questions from a layperson (myself). Such a drastic difference as compared to the guy who usually works here...
Thank you, Eric! Keep up the good work.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Julie T.
Aug 18, 2023
Thank you so much, Yelena!
- Ann L.CA, CA0153Dec 14, 2023
Worst service in in the City. Appointment is for 11:30am, technician says service will not be done until the end of the day. What is the point of this appointment system? Because it's the end of the day, if you ask to pick it up the next day, they will charge you a storage fee.
DO NOT GO TO THIS LOCATION. THERE'S OTHER HONDA LOCATIONS IN THE CITY WITH ACTUAL SERVICE THAT WILL HONOR YOUR APPOINTMENT TIMES. THIS ONE WILL NOT.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Scott C.
Dec 27, 2023
Hi Ann, Thank you for your review. You deserve better and we would love to show you that we can do better. We would appreciate the opportunity to discuss this with you further so we can improve.
- R K.San Francisco, CA2214111Aug 17, 2023
Recently had my car serviced here because Acura of serramonte went out of business and SF Honda sent me a "first time" customer coupon. I needed an oil change and tire rotation and this location was convenient. Made appt, dropped off car and was told 2 hours. There is no customer lounge or even a chair at this location for one to sit and wait. However, there are many cafes in the area where one can easily grab coffee and wait out a couple of hours. I was told that this location only perform minor maintenance. One thing to note is that they wouldn't give me a price when I was on the phone making the appointment. The price I paid was good because of the coupon. My service writer was Eric and he was easy to work with.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Julie T.
Aug 18, 2023
Thank you so much, RK! We appreicate you taking the time to leave a review and provide your feedback.
- Jimmy C.San Francisco, CA12201Jun 2, 2023
This dude with arm tattoos charged me over $2,000 for a full service and I found out later from a less naive person that it should have been around $800. He knew I was a sucker because I said my dash light was broken when in fact it was simply manually dimmed down to nothing. Still. You shouldn't take advantage of people, especially if you represent Honda, because you are punishing your customers. He's got a cold demeanor and probably thinks of himself as a 'bad ass'. Anyhoo, I got a new Honda and a service contract at the SF Honda dealer so as not to be effed up the yingyang like I did that fateful day on 9th avenue.
Helpful 1Thanks 1Love this 0Oh no 1Business owner information
Megan M.
Jun 6, 2023
So that I may best assist. you, please email aaron.wong@sfhonda.com.
- Sandy D.San Francisco, CA151Aug 24, 2022
It is a pleasant surprise to know that Honda has integrity and values customer service.
Honda /Acura called me and offered to the take a look and repair my 1996 Acura at the Van Ness workshop since there were some glitches in the 9th Ave replacement and repair job.Helpful 1Thanks 0Love this 1Oh no 0 - Nathan K.SoMa, San Francisco, CA01Jan 24, 2023
This business answers the phone, almost unheard of these days.
Geoff the service advisor arranged a tire repair for just $55.60. By comparison, that's less than half what many shops charge for a plug/patch combo.
They had me in and out in under 1.5 hours. Great location next to GGP for a walk while you wait.
I was skeptical that the price offered over the phone was a bait and switch to get me to buy a new tire, but nothing like that happened.
Could not have been a better experience.Helpful 0Thanks 0Love this 0Oh no 0