San Francisco Honda 9th Ave. Service Center

While I wasn't particularly excited about bringing my ILX in to a Honda Service Center, due to my past disdainful experience at Honda of Serramonte, I had quite a decent visit at this location. I had scheduled an appointment in the morning via the website and was attended by Geoff, who was amiable and polite.

I was given an approximate turnaround time of two hours for the A1 service and had the keys in hand approximately two and a half hours after drop off. This is a long shot from the 45 minute or one hour guarantee I used to receive at most Acura service centers, but this was still reasonable to me. Realistically, I understand that Honda has a higher service volume and that the other Acura centers may have previously spoiled me.

For the cherry on top, I was able to apply a very nice service special which made the visit worth it. While I had minimal interaction with my car's technician, he was also polite when handing me my key. I'm glad to say that I was pleased with the service and felt respected as a customer. This location will have my loyalty for the foreseeable future.

I've taken my car here a few times, before finding an independent mechanic shop. Overall the work seemed decent, though one time I got my car back with a battery that was slow starting, which they eventually agreed to replace (like come on, yall clearly messed it up). My main complaint though is the high prices. Which I suppose is not their fault, but still. I just took my car over to see if they could run a 2 minute diagnostic on my car to see why my airbag light was going off, and give me an estimate. Just for the diagnostic, they quoted almost $300. I went somewhere else and got the entire thing fixed...for free, and in under 10 minutes.

Long story short, despite the one battery issue, I do think this place is reliable, which is not true of every auto shop. But the value is pretty bad. If you don't mind spending more than you should though, it's an option.

I learned from my last appointment here that if it is not a honda specific problem with your car, bring it somewhere else.

I originally signed up for an oil change and a tire rotation online and was almost talked into getting $700+ work done.

Their printer was not working so I blindly signed the slip without being able to see a breakdown of what was getting done. I only received an invoice 2 days after the appointment. I knew the cost but I feel pretty taken advantage of at this location and I will not be returning.

If you don't know you way around cars, DO NOT COME HERE FOR SERVICE

So my fiancé took our 2 year old Acura for a A17 service (Oil, Tire Rotation, Brake Fluid Replacement) with about 7,000 miles. (Yes, this Honda dealership services Acura's)

My fiancé calls me on speaker phone with the service advisor (Geoff), since she know little about cars/car maintenance (I on the other hand generally work on my own cars but decide to service the Acura here for warranty purposes, but I digress) They quoted her $900+ which includes a transmission fluid service. Transmission fluid service for a 2 year old vehicle with 11k miles? That's utterly ridiculous!

I responded by stating that does not need to be changed at 7k miles. Advisor response, "Well it's recommended at 3 year"... Well, its 2 years, so it's not needed. So we just ended up getting the basic service which was around $300+

This is a complete attempt at an upsell a service that's completely unnecessary and trying to take advantage of a female customer. We won't be back here.

I dropped off my car for the service the other day and there was a new guy at the counter. He said he's temporarily at this location, he works at the Van Ness Center. His name is Eric Chau according to the paperwork he gave me (Service Repair Summary).
Eric provided excellent customer service. He was professional, efficient, organized, smiley, and patiently answered all the questions from a layperson (myself). Such a drastic difference as compared to the guy who usually works here...
Thank you, Eric! Keep up the good work.

Worst service in in the City. Appointment is for 11:30am, technician says service will not be done until the end of the day. What is the point of this appointment system? Because it's the end of the day, if you ask to pick it up the next day, they will charge you a storage fee.

DO NOT GO TO THIS LOCATION. THERE'S OTHER HONDA LOCATIONS IN THE CITY WITH ACTUAL SERVICE THAT WILL HONOR YOUR APPOINTMENT TIMES. THIS ONE WILL NOT.

Recently had my car serviced here because Acura of serramonte went out of business and SF Honda sent me a "first time" customer coupon. I needed an oil change and tire rotation and this location was convenient. Made appt, dropped off car and was told 2 hours. There is no customer lounge or even a chair at this location for one to sit and wait. However, there are many cafes in the area where one can easily grab coffee and wait out a couple of hours. I was told that this location only perform minor maintenance. One thing to note is that they wouldn't give me a price when I was on the phone making the appointment. The price I paid was good because of the coupon. My service writer was Eric and he was easy to work with.

This dude with arm tattoos charged me over $2,000 for a full service and I found out later from a less naive person that it should have been around $800. He knew I was a sucker because I said my dash light was broken when in fact it was simply manually dimmed down to nothing. Still. You shouldn't take advantage of people, especially if you represent Honda, because you are punishing your customers. He's got a cold demeanor and probably thinks of himself as a 'bad ass'. Anyhoo, I got a new Honda and a service contract at the SF Honda dealer so as not to be effed up the yingyang like I did that fateful day on 9th avenue.

It is a pleasant surprise to know that Honda has integrity and values customer service.
Honda /Acura called me and offered to the take a look and repair my 1996 Acura at the Van Ness workshop since there were some glitches in the 9th Ave replacement and repair job.

This business answers the phone, almost unheard of these days.

Geoff the service advisor arranged a tire repair for just $55.60. By comparison, that's less than half what many shops charge for a plug/patch combo.

They had me in and out in under 1.5 hours. Great location next to GGP for a walk while you wait.

I was skeptical that the price offered over the phone was a bait and switch to get me to buy a new tire, but nothing like that happened.

Could not have been a better experience.