San Francisco Toyota Service Center
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Review Highlights
“I just wanted to leave a quick note that I have always received stellar service from SF Toyota on Van Ness.” in 11 reviews
“David Chu gave prompt and efficient service and he called me promptly to let me know that more work needed to be done.” in 5 reviews
“I've been coming to this Service Center for the last several years, first with my Prius and now with our Highlander.” in 11 reviews
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About the Business
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![Photo of Frank C.](https://s3-media0.fl.yelpcdn.com/buphoto/wsc6EkWfDnru6vmS3e5OnQ/90s.jpg)
Frank C.
San Francisco Toyota is an independent - local family owned business. Everyone has a choice where they can purchase a new/used vehicle and at the end of the day, people make their purchases from businesses and/or people they like and trust. That is why we sincerely care about our customer's experiences when they visit San Francisco Toyota. We believe in Toyota's philosophy "Kaizen" (Continuous Improvement). Our professional Sales, Parts & Service Teams are highly trained throughout the year and are "Toyota Certified". Product knowledge builds confidence and customer service grows loyal advocates. Since 2005 and including 2013, San Francisco Toyota has been awarded the coveted Toyota's President's Award. We thank our customers and associates for contributing their part in helping San Francisco Toyota achieve this prestigious award and recognition. Come visit San Francisco Toyota to experience our customer-focused environment. You are #1 with us. John Horton & Doug Donnellan Owners
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Overall rating
121 reviews
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- Y J.United Kingdom124Mar 1, 2017
The reason i gave 4 stars was because of their excellent customer service.
honestly, it has been years i didn't came across car repair at this level of services. i was greeted by smiles all the time, free car rental at no cost, and lyft service from my workplace.
The price can be a little bit expensive than other auto repair shop, but i can honestly tell you, their services are worth that level of pricing. I can rest assured that my vehicle is taken care professionally. I felt the price i paid for was well worth!Helpful 1Thanks 0Love this 0Oh no 0 - Ken K.San Francisco, CA06Jun 18, 2024
Great service, got me in the same day and got it done. Johnny is very attentive and willing to help. I was in for a cat shield install, waited for a little bit and on my way. Fast and easy service.
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Frank C.
Jun 19, 2024
Thank you Ken for the 5 Star Yelp Review and the kudos towards Johnny Lieng (Assistant Service Manager). We hope this new cat shield that was installed will not only bring you peace of mind, but ultimately protect your Toyota from thieves. If we can ever be of assistance, feel free to contact anyone of us here at San Francisco Toyota anytime. All the best, Frank A. Celaya (Customer Relations Manager)
- Kim Angelo P.Milpitas, CA012May 12, 2024
Thanks to Erik and Leo for helping us choose and purchase our GR Corolla. Super excited to own this car.
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Frank C.
May 14, 2024
Congratulations Kim on the purchase of a brand new 2024 GR Corolla. What a great Toyota. Thank you for the 5 Star Yelp Review and the kudos towards Erick Fernandez (Product Specialist) and Leo Kwong (Finance Manager). We appreciate you taking the time to share your experience with other Yelpers. We wish you countless of happy miles in your new GR Corolla. All the best, Frank A. Celaya (Customer Relations Manager)
- Noah K.San Luis Obispo, CA0332Mar 2, 2024
Was very nervous because I had a great mechanic back in San Jose. But John & crew have been amazing and always do a great job servicing my Tacoma. Would recommend for anyone who has a Toyota here in the city.
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Frank C.
Mar 4, 2024
Thank you Noah for the 5 Star Yelp Review and the kudos towards Johnny Lieng. We appreciate you taking the time to share your experience with other Yelpers. If we can ever be of assistance with your Toyota needs, feel free to reach out to anyone of us here at San Francisco Toyota. All the best, Frank A. Celaya (Customer Relations Manager)
- Nov 10, 2022
Well, I wasn't expecting a lot of things, firstly a flat tire on a Sunday morning. After having a AAA roadside person help me change it to a spare, I texted my go-to guy at Toyota San Francisco. He responded, yes even on a Sunday, by telling me that he no longer was at the Geary Blvd. center and now is at this location. He gave me driving directions and I told him I'd be there Monday morning around 9:30 pm.
Arriving there a bit early, Tommy was on the phone so I waited a couple minutes before he helped me. After taking the odometer reading, I told him about the tire and he checked the vehicle record on his computer in confirming the last service was three years ago. I agreed with his suggestion in doing the 10k mile service as well as checking for other possible issues. Since I had errands to run in Chinatown, I walked a couple blocks to catch the 1 California bus.
Around noon, he texted and called me as I was at a business lunch in a loud restaurant and didn't hear his call. I called him twenty minutes later and he gave me the rundown, itemizing the immediate issues and possible future ones. He gave me his estimate in remedying them and I agreed to all except for one that shouldn't be one for at least six to eight months later. He gave me a 5 pm estimate for completion and I asked him to confirm when it's ready and to call me a ride from my office. It was done a little early, around 4:30 pm, and I was still working. I asked him to send a vehicle in ten to fifteen minutes so I had time to shut down my work and lock up my office. As requested, a rideshare vehicle picked me up and I was there a little after 5 pm. After paying the bill in the office to the right of the entrance, I was given the van key and on my way home.
Thanks again to Tommy for efficiently addressing all the issues on the vehicle and making this as pain free as possible. He is here four days a week and still at the Geary center Saturdays. Will be back hopefully later than sooner, if you know what I mean.
** Apologies for the lack of pics as I was rushing to work after the drop off and it was about closing time for them when I picked up.Helpful 11Thanks 0Love this 10Oh no 0Business owner information
Frank C.
Dec 5, 2022
Thank you Mike for the great 5 Star Yelp Review and thank you for giving Tommy Yu, Assistant Service Manager great kudos. We are fortunate to have Tommy on our team and we are delighted you had a great experience. If you have any questions in the near future, feel free to reach out to Tommy or anyone of us here at San Francisco Toyota. All the best, Frank Celaya (Customer Relations Manager)
- Pamela M.San Francisco, CA01May 22, 2024
Thank you San Francisco Toyota! The quick service, clear communication and excellent customer service I receive at your location is greatly appreciated. I recently brought my car in after being sideswiped by a driver who took off my driver side mirror. SF Toyota located the new part and was able to repair the car the next morning. I was in and out in time for my morning commute. Thank you to Johnny for making it happen.
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Frank C.
May 23, 2024
Thank you Pamela for the 5 Star Yelp Review and kudos towards our Johnny Lieng (Assistant Service Manager). We are sorry to hear about your vehicle getting sideswipped experience and hope no one (including you) were injured. If we can ever be of any assistance regarding your Toyota ownership, feel free to reach out to anyone of us here at San Francisco Toyota anytime. All the best, Frank A. Celaya (Customer Relations Manager)
- Dec 15, 2021
Brought my van here to get a light bulb fixed and a new windshield wiper, and some malfunction lights came on. I think they just needed to be resetted. They said it was a short so they installed a new harness so they say.They kept my van for a whole day called me the next day and said it was ready, I came to pick it up and the light bulb wasn't fixed now I'm standing here waiting for the van again. Don't waste your time here they take advantage of you. Now I got my van back all malfunctioning lights are still on so they didn't fix anything. I don't even think they changed the hardness. they told me to bring it back tomorrow so I can get a loaner so I wasted a whole day and nothing got fixed
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Frank C.
Dec 21, 2021
Hello Otto and thank you for bringing your experience to our attention. After contacting you shortly after seeing this review, we are glad to hear that the warning lights have cleared on their on, and as we discussed, please reach out to your service adviser Johnny L. if any issues return. Thank you for taking our call, we appreciate the opportunity to make things right. Wishing you and yours Happy Holidays. All the best, Bing Li (Service Operations Manager, Bing_Li@sftoyota.com)
- Faiz F.San Francisco, CA1788Oct 29, 2021
I'll give my 5 star rating to one Mr. Johnny
He has special skill for customer service
He is an amazing and super friendly guy who always takes care of me.
I have a 2018 Toyota RAV4 hybrid I got almost 85k miles on it still super nice car
Thank you JohnnyHelpful 1Thanks 0Love this 0Oh no 0Business owner information
Frank C.
Nov 2, 2021
Thank you Faiz for the 5 Star Yelp Review. We are fortunate to have Johnny part of our Service Team. If you ever have any questions, feel free to reach out to Johnny Liang or anyone of us for assistance. Wishing you countless miles in you 2018 RAV4. All the best, Frank Celaya (Customer Relations Manager)
- Andres C.San Francisco, CA05Aug 24, 2023
I just brought in my new 2023 RAV 4 I was impressed with the cleanliness of the facility and very welcoming staff comfortable waiting/lounge and all around excellent service we are very fortunate to such a wonderful facility in our community will not hesitate to recommend to other people
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Frank C.
Sep 5, 2023
Thank you Andres for the 5 Star Yelp Review and the kudos to our Service Team/Facility at 1608 Van Ness Avenue. We look forward to seeing you soon. All the best, Frank Celaya (Customer Relations Manager)
- Dec 11, 2018
Excellent service!
I drive a Toyota and am borderline OCD about taking it for its regular service on time! I could swear I hear the engine sound different when I've gone past service millage! San Francisco Toyota Service Center are my heroes! I go online, schedule a service date, I dropped the car early in the morning and pick it up on my way home in the afternoon! Perfect!!Helpful 13Thanks 0Love this 12Oh no 0
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