San Jose Heating & Cooling

I have really enjoyed my experience working with this company. The talk during quote a d negotiation was very smooth, their reviews are solid and there is a reason why they are 5 stars.

I have contacted them for vent cleanup , because the last owner has pets, and their pets were not very clean.

The crew arrived on time, they were very very polite and respectful. They first asked where are all the vents, and they started work. The giant vaccum/brush uses a lot of electricity, and needs two power plugs. Expect some fuze distributions.

I have only contracted them for ducts, but they are very very thorough. They opened each vent, cleaned it up, taped it to fix air leaks, and they even used brand new screws to close the vent

After they were done with the vents, they also consulted me with the potential problems of HVAC system and water leaks if heater system. They also helped me with the water discharge like of them AC. Much appreciated.

The quote I got from them was pretty much aligned with other companies, but they did way more than our original expectations.

For payment, they accept Zelle, which makes it very convenient. If anything goes wrong with my heating or cooling, this is the number I am going to call. No questions.

My AC failed right before a nasty heatwave. After calling around to a bunch of places, San Jose Heating & Cooling was the only one that would both answer their phone and had enough capacity to take on more work.

First trip out they identified a faulty compressor and fixed up the system so I could run in fan only mode.

Less than a week later they were back out to replace the compressor unit outside and get me back to having a house with proper temperatures.

Overall, I think the cost of the work was very reasonable considering the turn around time and level of professionalism. I'll definitely be sticking with these guys for all my future maintenance.

I reached out to them twice on 8/13/24 and 8/18/24, however they never responded. The first time was through their website form, and the second time was via email.

Our AC failed one evening during a very warm day. I called the next morning and Ernesto came out, earlier than scheduled. Very nice guy and knowledgeable. He figured out the problem and got it fixed quickly. He also gave some good maintenance tips so we can take better care of our system. We could not be happier with the service we received, and highly recommend them for your repairs.

We called San Jose Heating and Cooling twice and they sent out Ernesto come to repair our AC unit. We couldn't be more pleased with the service! Ernesto was prompt, professional, and extremely knowledgeable. He quickly diagnosed the issue, explained it to us, provided the estimate before starting the work, and did it in a timely manner! His friendly demeanor and commitment to excellent customer service truly stood out. 10/10 would recommend.

I started to research about multiple different HVAC installers in San Jose. Many things led to my decision.

1. The rating and reliability of the units installed by different companies. (Remember that the best warranty doesn't mean the longest lasting or most reliable units, do your research, and read the fine print and exemptions of what is actually covered under the warranty. After all my research and price point, I decided I wanted Carrier as the brand I would go with.
2. I called multiple companies and noted their response time to the inquiry.
3. Looked for a company to not only install but did they have an annual service plan for the units.
4. Read the Yelp reviews and looked for the complaints rather than the positives.

This lead me to make multiple phone calls to ask for an estimate.

San Jose Heating and Cooling was the first to respond with a physical person to come out and give an estimate.

Others came out eventually and told me how hard it would be since the house was built in the 1890-1900's. Some said they would not be responsible for the damage to the plaster. I appreciate the warning up front. Some said that they might not be able to reach certain rooms because of the limited attic space and where the duct would ultimately end up.

I get that, and honestly I'm a solutions person as I work in a hospital and every patient is different but can't imagine telling people how things can't be done, we find a way to help people and your attitude carries over into the optimism for the patient and their family.

San Jose Heating and Cooling had the best, "Can Do attitude," out of all that actually responded and sent someone for an estimate. So I went with them.

We'll let me tell you about their attention to detail and professionalism. They had a guy cutting a hole for the duct in the attic, and another guy holding a box in the room catching all the debris.

Willow Glen Electric did a whole house rewire prior to the HVAC install and left a mess everyday, some of my outlets that they installed do not work and had no idea where "all" the newly installed breaker switches were supplying electricity to. I went with them because they were endorsed by Telsa as a preferred installer. To be fair to WGE, they did do what they said, but the end result was lacking and their follow up was spotty, mainly due to illnesses with their installers. The reason I even mention WGE is a comparison to the overall work, they left a mess every day, would work for a while, go out to their trucks, for a break then leave for lunch. I'd say that WGE is being robbed by their installers, some of them would basically work a 1/2 day in the house and get paid a full day. It took them almost a month to do a 2-story 1500 sq foot home.

San Jose Heating and Cooling did the install of two heat pumps, duct work and electric in one week. (That was their original quote but then I added insulation in the attic and basement and they still did the job with the add-ons in the promised time!!!

Armando also came up with a solution to not take up so much patio space as he was limited to where he could locate the Heat Pump fans. He installed brackets to stack them on top of each other!!! So props to him for minimizing the foot print!!!

They arrived at 0800 and left at 1800. They busted their rear ends and in my option went over the top for cleanliness and communication. A rare find in this day and age!!!!

As far as the units are concerned, they are so quiet that I'm no longer aware that the system is even running!!! Unlike units I have had in the past.

Armando and Ethan were very good with keeping in contact with me through the phone, text messaging and email.
I highly recommend San Jose Heating and Cooling to anyone looking for HVAC work!!!

These were the positives, my negative is with Carriers WiFi interface. I had the Bryant home controller at my last house and loved it. It told me when my filters were near 10% of life left and when I needed to call for a service this unit "Ecobee," is very cumbersome to work once you set schedules. When you try to adjust the temperatures outside of the scheduled temp you cannot go hire or lower than what you put on the schedule. For instance I usually keep the temp at 68 at night. In the middle of the night it was windy and I wanted to warm up the upper floor but could not get the temp past the scheduled 68 degrees. You have to extend the temperature range in the schedule to deviate, which you can do with the Bryant. No manual override through the app.

This is not a reflection of the installer but rather a limitation of the app.

My overall experience with the product and install is a 10 out of 10!!!!

Very prompt and honest. We had a quote for thousands of dollars from another service company so we called San Jose Healing & Cooling for a second quote. We are so glad we did. He showed up on time and quickly found the real problem with our air conditioning. Fixed and charged a very reasonably amount.

My new heater was making a constant ringing noise. I was stressed out thinking I needed to get it replaced.
Theses guys Armando and Etan came to check it out. Within minutes Etan saw the problem. Too much pressure in the gas. They were very polite, they showed up right when they said they would, right on time.
Amazing people working for this company. Thank you for relieving my stress.

San jose heating cooling
Did a great job replace my furnace
And AC .
Armando and is teem was very professional and kind .
The finish the project in just one day
Like the promised.
Highly recommend

Fixed AC that was running but not cooling. Came out very quickly and fixed without fuss. I thought the cost was very good. Will be my first choice for any future AC issues.