Santa's Chimney Services
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About the Business
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![Photo of Robert G.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Robert G.
We specialize in all aspects of chimney maintenance and inspections. Repairs, Re-builds, Sweeping, Rodent Removal, Solving smoke issues and all around troubleshooting. We are W.E.T.T. Certified Chimney Sweeps and Certified Level 1,2 and 3 Inspectors. B.B.B. A+ Rated. Fallsafe trained and certified. Worksafe B.C. Registered. $4,000,000.00 Errors and Omissions Insurance. $3,000,000.00 General Liability Insurance. Licenced.
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Overall rating
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- Marie L.Port Moody, Canada231Sep 25, 2020
I hired Robert again to have my chimney swept because he provided such grate service the last time and this time was no exception he is very tidy he is very professional letting you know every step along the way explaining things to a tee. There is a reason that he is called Santa's chimney service Santa only picks the best after all Santa needs a clean safe chimney to use Santa trusts the best and so should you give Robert a call today for all you chimney needs you wont be disappointed :-)
Thank you again Robert see you next year.
Steve:-)Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Robert G.
Feb 5, 2021
Thank you so much for your business and the awesome review.
Stay safe and see you next year.
Regards,
Robert - Charmaine M.Burnaby, Canada153Apr 10, 2021
I think Robert's a gem, he rebuilt our chimney, was so kind and knowledgeable, super nice hardworking man just out there making an honest living. I will highly recommend his services to anyone that needs a chimney guy. Thanks again Robert may see you on the rock!
Helpful 0Thanks 0Love this 0Oh no 0 - Terry K.New Westminster, Canada02May 8, 2019
I hired Robert in Dec of 2017 to fix a leak in my chimney. After multiple repairs the chimney still leaks and he blames the roofers for the leak. When I asked about the agreement that the leak would be fixed by his work he responded by saying that I was mistaken in the jist of the conversation and that there was no written guarantee that the leak would be resolved by his work, rather that the potential leak from my old chimney cap was resolved by his work.
This was a very frustrating experience. What I have learned from this is two things. Do not hire a company that does not guarantee its work and second that with chimney leaks the mason must have an affiliation with a roofer so the blame cannot be passed around.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Robert G.
Aug 8, 2019
We were called to Mr. K.'s home in 2017 to address a leaking roof in close proximity to the chimney.
We recommended to upgrade the chimney, repair mortar joints, seal the chimney, cap off the flues and seal the flashing. The job was completed.
We received a call the following year from Mr. K. stating that the leak was back.
We returned to the worksite time and re-sealed the area around the chimney flashing.
I should say at this time that the home has a relatively new flat roof. The torch-down flat roof material ascends the side if the chimney on all 4 sides by approximately 12-14 inches.
Fast forward to 2019. We received another call from Mr. K. regarding the same leak. Once again I sealed around the base of the chimney where the torch-down meets the chimney. Mr. K. called me back and wanted me to revisit the jobsite while he was home. He and I were assessing the chimney. I was truly confounded. I did something I never do. I gently peeled the torch-down roofing material away from the top part of it where it ended at the chimney. As it turned out, the roofing company did not adequately heat the torch-down material, nor did the ensure the substrate was free from debris, dirt, etc. Subsequently, the material did not stick. It was loose. There was nothing holding the torch-down to the chimney. I mentioned to Mr. K. that I can apply sealer to that area underneath the torch-down but he told me to not do it. He asked me to leave the jobsite. I did.
In closing, this is a grey area. When you have a roof leak and a chimney that needs to be repaired. The roofing contractors did not sufficiently heat up and adhere the torch-down material properly. We repaired the chimney, brought it up to code, capped off the flues and left the worksite in a clean and tidy state.
We are sorry that we could not determine the roofing problem, as we do not peel back, or dig into other contractor's work. This presents a huge liability issue for us. I did peel it back in this case because the flashing was the only possible place that the water ingress could be coming from and Mr. K. was rather flummoxed and agitated. I definitely related his position.
We have an A+ BBB accreditation and the best Google reviews of any chimney business in the GVRD. Customer satisfaction is always on the forefront of our minds.
We apologize for any inconvenience or grief this may have caused Mr. K. - Lauren B.Burnaby, Canada10371Nov 16, 2018First to Review
I could not be more impressed with Robert's service today.
I always check reviews to make sure that I am getting the best bang for my buck, and that I am supporting local business. When I read the reviews for Santa's chimney services I called right away and I am sure glad I did.
He was on time, extremely friendly and professional, gave me a ton of tips about using my fireplace/how to get the best heating in my home, gave me the number to someone I can call for firewood, did a fantastic job at a great price and even gave me repair materials for my fireplace!
(seriously! you couldn't ask for more!)
I absolutely would recommend him to anyone I know.
Thanks for the great work and fantastic conversation Robert! It was very appreciated.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Robert G.
Feb 5, 2021
Hi Lauren,
Our 2020 Consumer Choice Award attests to the fact that customer service and satisfaction is the cornerstone of our business mission.
Thank you so much for the kind review.
We definitely look forward to servicing your system next year.
Humbly,
Robert - Cheryl B.Dunbar-Southlands, Vancouver, Canada01Jan 3, 2020
We called Santa's Chimney Services to check our fireplaces. We have not had a fire in them in the time we have lived here. He checked them, said they didn't need to be cleaned, made sure they were safe, and added us to the list of people to call next year. He ensured that we knew how to open the flue and get an updraft going before lighting the fire so that the smoke goes up the chimney instead if into the room. He only charged us for his time, not any services. We will definitely use this company again.
Helpful 0Thanks 0Love this 0Oh no 0 - Lucy M.Richmond, Canada01Dec 2, 2018
I wanted to have my fireplace inspected before attempting a fire so I call Santa's Chimney. Robert came over just a couple of hours later and within minutes told me my fireplaces were not safe. I was sure glad to have made the call. Robert was highly professional and I felt confident I had gotten the best advice. He was friendly and took time to answer all my questions. Even though I was disappointed I could not have a fire, I knew we were safe. I highly recommend Santa's Chimney Services!
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Robert G.
Aug 8, 2019
Hello Lucy M.,
We're sorry that your chimney/ fireplace did not meet WETT Level 1 inspection criteria. Our customers safety is paramount and we will never put making money in front of anyone's safety.
Thank you very much for your review. We truly appreciate it.
Regards,
Robert Gagne
Owner - Sarah-Jane C.Vancouver, Canada491Jan 29, 2021
Robert Came to our home and did a great job. He was nice, professional and did a great job. Left my home clean (No mess). He was well priced. I would use him again for all chimney needs.
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Robert G.
Feb 5, 2021
Thank you very much, Sarah. We look forward to servicing your system in the future.
- Daisy R.Goleta, CA14Dec 26, 2020
I couldn't have had a better experience with Robert and Santa's Chimney Service! I called on December 22nd expecting to make an appointment for sometime in January - and Robert was able to squeeze us in that very day. He inspected our fireplace, cleaned it, and even got on the roof to fix the rain cap that hadn't been installed correctly. He was an absolute sweetheart. Thanks to him we got to enjoy drinks by the fire on Christmas Eve, and our kids were so excited that Santa sent a helper to make sure the chimney was clear. Thank you Robert!
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Robert G.
Feb 5, 2021
Hi Daisy,
We're so glad the drinks by the fire were so enjoyable. Thank you for your business.
Sincerely,
Robert - Colleen W.North Vancouver, Canada04Nov 11, 2020
Robert came on time and wearing a high grade mask. He was very considerate of keeping things clean and managed to get our old wood burning fireplace almost spotless, despite it not being cleaned for many years (I suspect). He provided great free advise about our other fireplace and his price was reasonable. Thanks Robert!
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Robert G.
Feb 5, 2021
Hi Colleen,
We thank you for your review and business.
Stay safe !!!
Sincerely,
Robert
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