Serena & Lily Berkeley Outlet

This is my new favorite shop in the area! Have found wonderful deals and have gotten to class up my home. Love their large baskets and light fixtures.

Lucked out and walked in during a week they were clearing out getting ready for their next shipment and everything was an extra 50% off other than bedding and wallpapers. Was able to bring home a beautiful console unit for 1/4th the full retail price! Whenever you know you want something make sure to take it to the front and have them put it aside for you, things go fast here! But keep coming back if you see something that got taken, they get new things and I've gotten second chances for most of what I've seen there before.

Outstanding value for payment. I've bought sheets, pillowcases, comforters, all over the World for 55 years. These are quality products.

This store is so much fun. It feels like a treasure hunt every time.
Serena & Lily's aesthetic is so appealing to me -- all the rattan, sea grass, whitewashed wood, capiz and shells; beachy, sophisticated, boho. I can't afford the higher priced items even on sale, but I've managed to get a few smaller effects that have added to my coastal decor in my Capitola home in a classy way.
I've always had great customer service experiences at this store. When you see a product you like, you've got to pull it off the floor immediately so other covetous patrons can't grab it -- I've had people tell me they want something I'm holding in my hands if I decide not to buy it; the employees graciously hold my picks behind the counter for me. One time I was looking at rugs and an employee pulled up all the images of the rugs I was interested in for me on the website with an iPad since they can't unroll them for you. Another time I was buying a sconce light and the cashier grabbed me a brand new one still in the box to replace the display model.
The inventory changes all the time and there's always a good selection with a lot of cool stuff. Occasionally something might be a little dented but mostly the merchandise is in perfect condition and good quality.

Great products and prices however they never answer the phone which is ridiculous. I called the.l corporate office and they said their staff was too busy but when you go in they are never that busy. I drove all the way there on 12/31 (Friday) and they were open according to Yelp. If you don't have staff to answer the phones then at least keep Yelp updated with your hours.

Was very excited to finally go to this outlet since we just moved to the area and I love the brand. I waited outside the store like Charlie waiting to enter the Chocolate Factory. Big smile on my face and ready to shop. While the deals on bedding were pretty great, the challenge with shopping there was the staff.

Everything was an imposition for them. My putting my first batch of items in the "hold area" because they were getting pretty heavy was an imposition for them.

You're not allowed to open the packages, and my phone's battery had died, so I asked if they had a photo of what my duvet looked like on a bed (which they did and it took 5 seconds to pull up on their registers) but again: SUCH an imposition. Like an imposition that included eye-rolling and huffing. From an adult woman in her '60s.

I know it's still Covid, and retail is challenging, but my score has nothing to do with that. The woman who "helped" me (if pointing toward an area is helping) wanted to chat with her co-worker more than she wanted to help me.

I went in a second time about two weeks after my first visit. Maybe I was too critical, or being too sensitive. Nope. I received the same treatment from the same two employees.

It's very much a hunt and peck situation here at the Serena and Lily Outlet. While I love to browse their catalog, I always prefer a deal, and here at the outlet, there are quite a few to be had.

In between damaged items with nicks and scrapes, you will also find a treasure every now and then, if you are into their Marin lifestyle aesthetic. While many of their items are a little preppy and traditional for my taste, others like their simple quilts and throws can be near perfect. Either way, its always fun to stop by to see if they have any treasures in (or at least come away with another cute set of pillowcases.) They have a tiny lot with maybe six parking spots, but look around for street parking nearby if they are full.

I went in last week and found some great deals on pillow shams - there was one employee who was very kind and helpful.
I was there for over an hour - shopping and deciding what would work best for my home, and the other woman working there basically spent the entire time socializing with some other women who were there - at one point there were 3 of us in line to pay and one employee ringing everyone up, while this other gal just stood in back talking to her friends. When I did manage to get her attention to ask a question, she was very snooty. I guess I don't fit the profile of someone who spends a ton of money at their outlet. Disappointing experience.

This is a reliable place to find bedding, pillow cases and now even wallpaper at a discounted rate. I haven't yet found furniture but I know many do. While I agree with the reviews that the customer service can be snippy, this is not the reason I go.

I went to the outlet last week and found some awesome wallpaper; silly me, I didn't calculate how much I needed correctly so I called to see if they could confirm they still had the same type of wallpaper in store.

Verbatim, the sales lady said they are too busy and could not take the time to look through the wall paper. There are just too many rolls.... When I was there last week I did notice a good amount of rolls, but it was not overwhelming to look through.

So now I have to drive my pregnant self an hour to see if they have it.

I normally don't get upset about something so petty, but this is just pure laziness and lack of customer service.

My review is based solely on my customer care experience online. I've been eyeing something on Serena & Lily's online website and had a couple questions. The customer care support that I received from Dana was incredible!

She responded quickly, answered all of my questions and was super friendly! I've made my purchase and even though the items are back ordered, I'm excited to get them in & displayed.

If you see something online & have any questions, don't hesitate to reach out; Dana is phenomenal.