Serramonte Subaru
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Review Highlights
“The experience my partner and I have had with Melanie in the service department has been stellar.” in 159 reviews
“Once we had chosen our vehicle with Steven Wu's excellent service, he turned us over to Adrian Yik, Finance Manager.” in 92 reviews
“Ron Antonelli has been super helpful and responsive, and got us a great deal for the Crosstrek Sport!” in 53 reviews
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Ask the Community
Q:
Pre Paid Maintenance plan? Is it worth it for a 2019 Ascent?
A:
Don't know, but when I turned it down, they kept offering it at a lower price.
Amelia V.6 people found this helpful
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Overall rating
2223 reviews
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- Daniel H.Alameda, CA23104188Jan 23, 2019
I didn't buy a car from Serramonte, but I have to say they helped me a lot in buying my car from another dealership.
I didn't set foot in their dealership, but I pretty much learned that their internet department prices are almost unbeatable in the SF Bay Area. I got quotes from Subaru dealership from all dealerships in all the SF Bay Area counties and basically none can beat Serramonte's epricing.
For example, Marin and Albany will say they can't even match. That's pretty big when a car dealership basically says, "I can't even compete." And it really turns out that all the other Subaru dealerships in the area know about how price competitive Serramonte is. They'll try to tell you, "I've heard a lot of bad things about Serramonte," but that's what every dealership says about competing dealerships. They never have nice things to say about each other.
The only downfall is the Serramonte didn't have the exact color I wanted. Other than that, I'm pretty sure I would have bought a car from them if they had the inventory.
Anyway, 4 stars because they helped me save $3K without much effort.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Alham I.
Jan 25, 2019
Thank you for the feedback, Daniel. We hope you found the exact car you wanted.
Best,
Alham - Laylah K.San Francisco, CA01Jul 22, 2024
My kudos go out to Steven and Henry! They are awesome! Steven was my sales rep when I tried to reach out for just a quick price check online. He was straight forward with the price and always response promptly and friendly. I finally made the decision to take a test drive, and Henry showed us the features and patiently answered all of our questions. These two guys did a great job.
A great experience buying a car at Serramonte Subaru. Thank you for going above and beyond to make it a great car buying experience. I'll definitely recommend it to any friends of mine who are interested in Subarus.Helpful 0Thanks 0Love this 0Oh no 0 - Sherri B.Outer Mission, San Francisco, CA271Aug 3, 2024
Had a great experience purchasing a car here. Our dealer Henry was kind, informative, and efficient making the car buying experience personal and easy.
Helpful 1Thanks 1Love this 0Oh no 0Business owner information
Alham I.
Aug 7, 2024
Hi Sherri,
Thank you for your review.
Alham - Jasmine P.San Francisco Bay Area, CA01Aug 9, 2024Updated review
Maverick helped me the other week with my first maintenance on my Impreza. His customer service is amazing. He was helpful and was had a cheerful disposition. He is amazing!
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Alham I.
Feb 22, 2024
Hi Jasmine,
Thank you for your review.
AlhamFeb 21, 2024Previous reviewWilliam Ng was great with helping me find a car! He is very knowledgeable and made the experience with purchasing a car easy.
Nestor the manager was very welcoming and made sure I was taken care of. - Jenn P.Oil City, LA09Aug 27, 2024
We went to the dealership with the full intention of buying a new car for our expanding family. Tom the salesman was very nice, respectful, and knowledgeable. He gave us space to look around and was very comfortable to talk to during the test drive. Tom did a great job!! His manager ruined Tom's work though. I can't remember the manager's name, but he initially offered us a Crosstrek at $12,000 over the MSRP. After I questioned the price increase, he explained that this was the market price for that car. He "made us a deal" and then offered the car for $7000 over MSRP. When I told him no, he was visibly annoyed that I even questioned this ridiculous price. We immediately left. The manager then tried to flag us down in the parking lot, but he had already lost Tom this sale. I'm sorry Tom!! You were great!!
Next weekend, I am going to finalize the purchase of my new Crosstrek for a much more reasonable price that is than the MSRP at Carlson Subaru in Redwood City.Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Alham I.
Aug 28, 2024
Thank you for sharing your experience with us. I’m sorry to hear that the manager’s actions overshadowed Tom’s excellent service. It’s frustrating when a negative experience with management affects the overall impression of what could have been a great purchase. Tom’s approach sounds like it was top-notch, and I’m sure he appreciates your positive feedback.
It’s great to hear you’re moving forward with your Crosstrek purchase at Carlson Subaru. I hope everything goes smoothly for you next weekend and that you get the car you want at a fair price. If you need any further assistance or have any more questions, feel free to reach out. Best Regards, Alham! - Sergiy R.San Jose, CA014Jul 29, 2024
I got good quote for Subaru Outback 2024 Premium from Ron Antonelli.
Next day (less than 24 hours later when I collected all the quotes) I tried to contact Ron that I am buying that car.
He did not answer my calls. Instead I've got a new request from different sale person that they could work with me just let them know what I want.
I tried to reach to that person saying I've got a quote and want to buy. I did not have any success reaching that sale person.
After that I've got a call from Jose from the same dealership.
We agree that I am buying car and what time I could come and all those details.
Later I submitted my application for credit check (this is cash offer by the way).
And working on my geico insurance to add new car (I have VIN number)
I've got message from Jose that they already sold that car I am looking for but the could sell me different one for 4K more.
Are you kidding me?!!
Is this bite and switch strategy?!
If this is a mistake it just shows this dealership attitude toward customers...
Got really mad... buying a Mazda CX-50 instead...
In the future would not take seriously any offers from Serramonte Subaru... those guys just not serious...Helpful 1Thanks 1Love this 1Oh no 0Business owner information
Alham I.
Aug 16, 2024
Hi Sergiu.
Thank you for sharing your experience, and I’m genuinely sorry to hear about the issues you encountered with our sales process. I understand how frustrating it must be to deal with miscommunication and the disappointment of not being able to purchase the Subaru Outback as planned.
It’s clear from your review that there were significant lapses in our follow-up and communication, which ultimately led to your dissatisfaction. This is not the level of service we strive to provide, and I apologize for the inconvenience and frustration you experienced.
I would like to investigate this matter further and ensure that we address any issues with our process to prevent similar situations in the future. Please contact me directly at 650-550-3700, so I can personally look into what happened and discuss how we can make amends. Your feedback is valuable to us, and we are committed to improving our customer service based on your experience.
Thank you again for bringing this to our attention, and I hope we have the opportunity to resolve this matter to your satisfaction.
Alham
650-550-3700 - Jenny K.San Francisco, CA14211714Aug 17, 20241 check-in
I had a great experience purchasing my new 2024 Crosstrek from Steven Wu. An all around good guy! He was really attentive, not pushy at all, and made my shopping experience very enjoyable. He answered all my questions and made sure I knew how to use all the functions in my new car. I tested drive the Crosstrek twice during this visit and instantly love the car. The shopping experience was very hassle free. He turned me over to the finance manager Adrian Yik. He gave me a great deal and I would definitely recommend Serramonte Subaru if you're looking for a new car. I would say this was the best experience I ever had purchasing a new car!
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Alham I.
Aug 19, 2024
Hi Jenny,
Thank you for your review.
Alham - Gary K.Hillsborough, CA117Aug 28, 2024
Just bought a car for my son via Steven. Very easy and pleasant to deal with. We negotiated everything through text and email and he gave me the best price among the 4 dealers that's close to where I live, no back and forth games or anything.
Helpful 0Thanks 0Love this 0Oh no 0 - Kelvin Y.San Francisco, CA974417Jun 9, 2024
This one is for Steven Wu. Great guy from the beginning to end when I reached out online for a quick price check. Friendly polite no pressure discussion.
This is what all dealerships should look for in a salesperson.
I bought my new 2016 crosstrek here, and now a new 2024 Ascent Onyx.
If you need someone that speaks cantonese mandarin and English, ask for Steven. Was a pleasant experience. Took around 2hours from getting there, test ride, credit check, finance, to driving away.
Tip: Use reddit subs and ask all their owners OTD price to gauge your budget, baseline, and understanding historical issues you may want to know about your brand and model. Then come to the dealership with your known budget, and youll walk out comfortable and efficent on what was negotiated.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Alham I.
Jun 11, 2024
Hi Kelvin,
Thank you for your review.
Alham - W A.San Francisco, CA716Aug 21, 2024
We had an outstanding experience at Serramonte Subaru, thanks to salesman Ron. He was extremely knowledgeable, providing us with guidance and information that helped us find the perfect car that fit all our needs and parameters. Ron was never pushy and respected our pace throughout the buying process. He even contacted us promptly when new inventory matched our criteria, ensuring we had the best options.
RC was also extremely helpful in explaining the warranty and maintenance options, working within our budget and giving us peace of mind.
We highly recommend Ron and the entire Serramonte Subaru team!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Alham I.
Aug 22, 2024
Thank you so much for your fantastic review! We’re delighted to hear that Ron provided you with outstanding service and helped you find the perfect car to meet your needs. It’s great to know that his knowledge and patient approach made a difference in your buying experience.
We’re also pleased to hear that RC’s assistance with the warranty and maintenance options added to your peace of mind. Your recommendation means a lot to us, and we’re grateful for your kind words about Ron and the entire Serramonte Subaru team.
If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your new car!
Best regards,
Alham I
Serramonte Subaru - Kimberly N.San Francisco, CA2083Aug 19, 2024
Had an amazingly easy and efficient time at Subaru with Henry and RC's help. They answered all our questions, were flexible, and really tried to cater to our wants and needs. Couldn't have asked for better reps than them, especially as a first time buyer at Subaru. A million thank yous!
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Alham I.
Aug 20, 2024
Hi Kimberly,
Thank you so much for your kind words! We're thrilled to hear that Henry and RC made your first Subaru experience so positive. It's great to know they were able to assist you efficiently and cater to your needs. Your feedback means a lot to us, and we're grateful for the opportunity to serve you. If you have any more questions or need further assistance in the future, don’t hesitate to reach out. Enjoy your new Subaru and thanks again for choosing us! Best, Alham!