Service Pros Plumbers

I had a major plumbing issue with a waste water pipe in my house. It was below my foundation in my living room and because the foundation is post tension, I couldn't find anyone who wanted to do the repair. Service Pros just completed the job. I was kept informed of all steps and cost. When it was discovered the builders took a short cut and put too narrow of a pipe to the street, they fixed that as well, so that the repair was possible to do trench-less.
I was impressed with the work ethic. They cleaned up everything and reattached a small piece of brick façade the hose knocked off. They even vacuumed off the turf where some dirt ended up. They didn't even complain with my curiosity of the work and that I often took pictures of the process. I highly recommend.

Tenants complained about having no hot water. Service Pros was called to come out and look into things. Their plumber with 24 years of experience spent a good 2-3 hours looking into the hot water heater issue and couldn't trouble shoot the system so he called manufacturer. Not once did he check to see if there was any gas coming to the unit. It was recommended to us that we purchase a new water heater and we were quoted close to $5K after charging us $498 to come out. They ordered one over night and I asked them the next morning not to install it and to look into other possibilities as to why it's not working prior to installing a new one. Their technician went out back and told us that one of 3 gas lines going out to our bbq, pool equipment or firebowls had a gas leak and therefore our water heater is not working and that it would cost close to $1000 to identify which pipe was leaking.
Something didn't seem right to me. First he charges us $498.00, then he wanted to put in a $5K water heater and replace a unit that didn't need to get replaced on now he wants to charge us $1000 to identify where the leak was. I told him that I was disappointed with his level of expertise and not knowing how to do his job. I asked him why he was so quick to order a new water heater without checking the gas source to see if there's gas getting to the unit.
Long story short, we sent him on his way and said thanks, but no thanks. We called PG&E to come and identify where the leak was at.......which cost us $0. Turns out we didn't have a leak and the regulator was bad which was part of the PG&E equipment. Regulator was also replaced for free and our water heater works just fine. We were so upset we called his supervisor, Jason to see if he would give us half of the $498.00 back since his technician didn't do a thing to get to the roots of the problem and he wouldn't. He started to raise his voice at me and my husband and wouldn't meet us half way. We told him that his technician mislead us not once but twice and didn't identify the problem correctly. Consumers, please be aware of this company and their scams. They have no idea what the hell they are doing. Save yourselves a pretty penny and go elsewhere.

Having just moved into a new home, we discovered that one of our tubs wasn't working properly. I reached out to a lot of different plumbers on Yelp, and these guys were the most responsive and most readily available. They did a good job and in a couple day's time we had a working tub.

Great job! We had some plumbing problems with the main line. They were able to get out right away and figure it out. They showed me to problems with the cameras and were able to get it fixed pronto. I did appreciate they wanted to do it by the book and got permits, Thanks!

They were great! He arrived on time fixed the problem and gave me an estimate to replace the faucet

They fixed a blockage in another tenant's apartment and noticed the sink was falling apart underneath it. Sent pictures of the rust under the sink (I'll save you from seeing those) and a video proving that the drain was unclogged. They again did everything for me in replacing the sink, and my tenant was super happy about it. I asked her for the 1 out of 10 scores, and she said 10. Still happy with them.

Arrived on time
Gave an upfront price
Located the exact location of problem
Will call again

I call them second time in a week, second time they came price was super expensive on the border of rip-off, he first charge me 375$ to snake a sink, then while he did the work he broke the P trap the pipe under the sink, he came to me and tell me I will do that for $179, well I said if you think it's fair charge me what you think it's fair, he told me I am On hourly I don't care I am trying to help you, me and everyone who read this review know he is on % and try to charge me super high price. I will not call them again they lost good client by try take advantage of my good faith and just be nice person. The guy who came is a nice and did try to fix but if you broke it don't try to charge me brother, if there is mistake you did and you don't want to pay for it yourself come to be be honest I'll lay whatever it take to make sure your job is safe and you good. Things happen when people work and try fix sometime something else broke while doing this, it's fine... does the client needs to pay for this?

Overall I do like the person who came, but simple sink snake became to be $375 plus $179.


That's a lot of money for simple snake run, the person who was here keep telling me his boss give him the price and that he can't change anything, I didn't argue I said do what you think it's fair and that's it.

I appreciate hard working people, when you try rip off people by over charge them it's just not good karma.

I would not recommend calling them for one reason the boss on the other line just don't care and know that you are depend on his so he allow himself give astronomical prices.

I have to say first visit when he came was also expensive but they came next day and he was nice and kind. Second time he was nice and kind but his boss from the other line is not so kind nice or fair to his repeat clients.

Update: so he came back after he had to run and get the parts that he broke, "it happens he had to run machine in the pipes" I don't blame him so it's clear. So he did install cheap pipes I had very durable pipes that he broke, he came back with tiny pipe look very cheap materials I will have someone come back and replace it with the hood stuff.

After I wrote the review the office reach out, I was little upset so I didn't really wanted to talk over phone. They told me they instruct the tech not to charge me the $179 dollars that they shouldn't in first place by the way.

Anyways I promise them I'll add it to the review, I have to say the tech who was here is nice, he only did why his boss said over the phone.

And for the boss I have to say, I called you twice this week! And I would call again if you just be honest and fair to your clients. I only give two stars because the person who was here was kind when he try to hassle me.

I can't say to know one not using them they getting the job done, my recommendation to you end up calling them make sure it's clear how much you pay and for what. If they cause damage you shouldn't pay for it.

Awesome company. Great service. Helps you to work though your problems and understand what exactly is going on. I highly recommend them.

Ask for Jason, he's the best!

I had a non emergency leak happen at night. I contacted SPP and was able to book an appointment for the following morning. I was given a 2hr window. I was called and given a heads up when the plumber was on their way. They arrived on time within the appointment window. They were able to to fix my problem with parts in their truck. The whole thing took about an hour.

I had limited time to deal with this issue due to my work schedule and SPP handled it quickly a professionally. Great service. Thank you