Review Highlights
“Not only are the plants in outstanding/healthy shape, but each worker is knowledgeable and super super helpful!” in 2 reviews
“Went back for a second time today because they had the lemon cucumber seedlings we needed.” in 2 reviews
“Based on that, Doug was able to help me pick out plants that would thrive in my garden.” in 2 reviews
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Next-Day Delivery Available.*
*On In-Stock orders $499 & above, placed before 2PM (Monday thru Friday). Subject to availability of delivery slots. Not available at our Roseville showroom. See associates for more details.read morein Appliances
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Q:
Do they have a good selection of house plants?
A:
Yes, all our stores have an excellent selection of houseplants. Please let us know if you are looking for anything in particular. Thanks for the question!
Sloat Garden Center G., Business Owner1 person found this helpful
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Overall rating
30 reviews
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1 star
- Nov 2, 2023
My favorite nursery in the area. The prices can be a bit high, however selection is unique and I have always gotten *the best* quality plants from here-- unlike other nurseries in the area, I have never had an issue with plants from here bringing in diseases or unwanted pests.
I was reflecting today on some of my favorite plants in my garden, and realized that all of them have come from Sloat.
Service isn't aggressive, however when you ask questions the knowledge pours out of the employees.
I haven't taken advantage yet of the rewards program, but there is one available.Helpful 1Thanks 0Love this 0Oh no 0 - Shirley P.San Ramon, CA010Apr 14, 2024
Very pleased with the help and information I received while shopping here this weekend.
Will always go here for all future purchases.Helpful 0Thanks 0Love this 0Oh no 0 - Jac F.Fremont, CA1581615May 31, 2024
Its early Monday morning with barely any customers in the store. I walked past several employees in the outdoor garden area speaking to my family about looking for roses. Nobody acknowledged our presence nor even made eye contact with us. My husband went inside the store and spoke to a lady named Jane. He said she just looked at him up and down, let out a big sigh before answering his question. I noticed 100% of the employees and customers were Caucasian, my family isn't so it gave me a feeling of being unwanted at the store. We left immediately after 10 minutes.
Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Sloat Garden Center G.
May 31, 2024
Dear Jac,
Thank you for taking the time to post. I sincerely apologize for the lack of service you received at the store. There is no excuse for it (especially on a slow Monday morning) and I have shared your experience with the area manager. The management team at that store is very committed to customer service for anyone who walks in our doors, so I am confident that they will use this as a training tool for the entire team. Once again, please accept our apologies and feel free to reach out to me directly if there is more I can do.
Sincerely,
Dave Stoner
President & Chief Operations Officer
(He, Him, His)
Sloat Garden Center
420 Coloma Street, Sausalito, CA 94965
EMAIL: dstoner (at) sloatgardens.com
WEB: www.sloatgardens.com - Bruce D.Danville, CA1725May 24, 2023
Am long overdue in recognizing this business, their employees and inventory. The nicest and most helpful people work here; I lean on Mary and Jan for their guidance and expertise. The prices are fair and even more reasonable than Home Depot ( especially on pots / containers).
Great selection now for tomatoes and peppers!Helpful 2Thanks 0Love this 0Oh no 0 - 78225726Oct 30, 2020
With my newfound love for planting indoors and encouragement from my landscaper architect friend, came across this jewel. We have visited three of their locations so far and loved this one! They have the most adorable pots and saucers available specially if you are looking for those miniature ones.
In my planting experiments I have never had my plants thriving with big bright blossoms before. Now it is a different story.
They offer quality soil, fertilizers, plants and pots.Helpful 2Thanks 0Love this 1Oh no 0 - Paula G.San Ramon, CA091Jun 21, 2023
I do not have a green thumb or an eye for what looks good together so i needed a lot of help to say the least. I went in the morning and Jane was able to lay out plants to show me what went thought went together. Great customer service. Everyone there was so nice.
Helpful 1Thanks 0Love this 0Oh no 0 - Paula S.Danville, CA0262May 27, 2023
Everything you could need and some you didn't know you needed. Great store with lots of selection and helpful employees. I highly recommend this garden store.
Helpful 1Thanks 0Love this 0Oh no 0 - M. C.Danville, CA18149Feb 16, 2022
Literally....and I mean literally. I was the only person in the outdoor garden area aside from an employee that was no where near me watering trees. I was looking at some flowers with my AirPods in, totally tuned out. I was walking through the aisles when I became aware an employee (not the one watering trees) was trying to get my attention.
I took out an AirPod to catch what they were saying because apparently they were having a dialog with me that I was unaware of. This employee tracked me down in the garden area to tell me I needed to wear my mask properly. There was no one in the area besides the employee 50ft away watering the trees, me, and this mask gestapo.
I looked around perplexed who I could possibly be spreading imaginary germs to...the only person invading my airspace was this mask wearing hall
monitor. I pointed out I was the only one in the area until he decided to chase me down....nope, this kid was steadfast on waving the mask flag at me.
I can understand masks inside. I can understand masks outside in crowds. Being in a garden area outside with no one around....ummm, can't swallow that one. This "manager" entered my six foot envelope just to enforce this weird social distance rule when no one was around.
If a tree falls in the forest....did it fall because of COVID?!?Helpful 1Thanks 0Love this 3Oh no 1Business owner information
Sloat Garden Center G.
Feb 16, 2022
Dear M.C.,
I sincerely apologize for this and am somewhat baffled by what you experienced. Not only are masks now optional indoors and outdoors (as of today), but there hasn't been an outdoor mandate for several months. We have encouraged our team to continue to mask, as our spring business is really picking up, so I assume one of our team members may have misunderstood our direction.
I have reached out to the management team to ensure they speak with everyone on staff to avoid any future incidents. Thank you so much for posting and please don’t hesitate to contact me directly if there is more I can do.
Sincerely,
Dave Stoner
President & Chief Operations Officer
Sloat Garden Center
420 Coloma Street, Sausalito, CA 949658704
dstoner (at) sloatgardens.com - May 12, 2022Updated review
They have redeemed themselves! We returned this year for Mother's Day to buy some more big pots. They had a beautiful selection of pots again, and also lots of people to help us move the pots onto carts and then into our car. It's amazing how much they Tetris-ed into our Prius. Lots of beautiful pots, plants, and super helpful staff this time around. Thanks a ton Sloat!
Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Sloat Garden Center G.
May 10, 2021
Dear Lani,
I sincerely apologize for the lack of service at the Camino Ramon store. I have forwarded your post to the management team and the area manager, all of which take customer service very seriously. I can say, without doubt, that they will use your experience to reinforce some of our basic service standards with the entire team. We obviously dropped the ball on several levels. I also want to thank you for taking the time to post, as direct feedback of this nature is vital to improving our service in all of our stores.
Please don't hesitate to contact me directly if there is more I can do.
Sincerely,
Dave Stoner
President & Chief Operations Officer
Sloat Garden Center
420 Coloma Street, Sausalito, CA 94965
PHONE (415)332-0657 x 106 | FAX (415)332-1009
EMAIL: dstoner@sloatgardens.com
WEB: www.sloatgardens.comMay 9, 2021Previous reviewWe drove to Sloat Garden Center on Camino Ramon in search of large terra cotta pots. This would have been a 5 star review, but the customer service tanked it. Sloat Garden Center had what we were looking for (hooray!)... but the customer service was super disappointing.
We were there to buy several large pots. We asked if there were any more in the style we were looking at and were told no. That would have been the perfect time to add, "Let me get someone to see if any of our other stores have them in stock or if someone can order more in for you"... that didn't happen, so I asked the question and was told to go inside to find someone to do that.
When we were checking out with 2 carts full of large pots, and my husband carrying another not one of the 6 employees standing around offered to help us to the car or out of the store. I could see if they were all busy ringing people up or answering phones or something, anything... but we were the only people in line... so, it was just a case of not being helpful.
I wouldn't make the drive again unless I needed large terra cotta pots which are hard to find right now.
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