Review Highlights
“They have a wide variety of indoor and outdoor plants and the employees are very friendly.” in 5 reviews
“Sloat is a far cry from Plant Warehouse, the garage of limited tropical plants that make no sense in California.” in 3 reviews
“We were here today to buy lavender for our backyard and they had numerous varieties.” in 4 reviews
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Do they have a bougainvillea tree?
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Hi Helen, We were not notified of your question until today -- my apologies for this belated response!… more
Sloat Garden Center G., Business Owner1 person found this helpful
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Overall rating
75 reviews
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- Aug 20, 2021
Great to have a garden store in the Marina! Whether I'm looking to add some plants to my garden or offer a house warming gift of a plant to my new neighbors, Sloat's mini store is very convenient!
I found myself there today and ooh'd and ah'd over the brightly colored flowering plants.
I watched a hummingbird sipping nectar from a flouted flower. The bees were buzzing by, a slight wind was blowing the haze from the sky.
Sloat is an oasis in the middle of the Marina neighborhood. Stop by and adopt a plant!Helpful 5Thanks 0Love this 8Oh no 0 - KJ T.Western Addition, San Francisco, CA028Nov 26, 2023
I have to agree with many of the reviews for Sloat Garden Center - Marina/Cow Hollow Location: the customer service is absolutely horrid.
I walk in and there is nary a customer service individual in sight. I walk towards the back and am finally met by a woman who I asked several times if she knew about prayer plants. She did not know what the store stocked nor did she know if any of the plants opened or closed their lives throughout the day. After finding those types of plants myself, I noticed the soils were not watered and almost all of the plants were dying or in the process of dying.
Finally, when I asked if the store offered re-potting services, the same woman said "We do, but I am on the phone with a customer". She walks back to her service desk and she is NOT on any type of phone call with anyone. Strange.
I will have to try the other locations of Sloat, but I definitely WILL NOT return to this location even though it is 15 minutes from where I reside.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Sloat Garden Center G.
Nov 29, 2023
Dear KJ,
Thank you for taking the time to post. I sincerely apologize for your experience. While we do have a relatively new, inexperienced team member at that store, much more effort and attendance should have been paid to your questions and your presence. We have resources available for all our team members, which are only a quick call or text away. We will reiterate several of our service guidelines with the entire team, using your experience as an example.
Once again, thank you for posting. This type of feedback helps us improve our service in all our stores.
Sincerely,
Dave Stoner
Sloat Garden Center President & Chief Operations Officer
dstoner (at) sloatgardens.com - Holly E.San Francisco, CA2817Dec 28, 2023
The front is rather small that I missed the entrance the first time around, even though my friend and I were both looking for it. However, it extends out in the back and has a good selection of plants of different species and different sizes.
Helpful 2Thanks 0Love this 1Oh no 0 - Loun P.San Francisco, CA73286Jun 22, 2023
I usually shop at the garden center near the zoo but I stopped in this location at lunch on a Thursday. I picked out a plant and brought it to the register. I gave my last name to the lady at the counter because I'm a member, she found my name and then started to talk to a coworker across the room while in the middle of my transaction. I entered my card , finished up my transaction and started walking towards the door. The employees was really engaged about clocking in or logging out. When I got to the door, she yelled at me did I pay. I said"if you actually pay attention to the customer in front of you instead of having a conversation with your coworker , then you don't have to ask. I was so upset I was about to return my purchase but did not want to deal with her. Never returning !!!!!!!!! Worst service ever!!!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Sloat Garden Center G.
Jun 23, 2023
Dear Loun,
I sincerely apologize for your experience. There is no excuse for the complete inattentiveness by our team member. I have ensured that the area manager will take this up with the store manager immediately.
Thank you for taking the time to post and bring this to our attention.
Sincerely,
Dave Stoner
President & Chief Operations Officer
Sloat Garden Center - Brian S.San Francisco, CA1284Jun 11, 2023
Great selection and super friendly and helpful staff. Made great recommendations and provided some much needed advice.
Helpful 0Thanks 0Love this 0Oh no 0 - Patty I.Diamond Heights, San Francisco, CA03Oct 29, 2023
Walked in just now - Sunday noonish. No other costumers. Two workers. Not a "hello" and not a "goodbye/thanks." Never walking in there again. And I buy a lot of plants.
Helpful 0Thanks 0Love this 0Oh no 0 - diane d.San Francisco, CA655210252Jul 11, 2022
this plant store was perfect! we stopped by to get a plant for a housewarming and there was soo many selections and so many pots to choose from.
the place is very organized and the staff was knowledgable in all the questions that we asked haha. we ended up with a pothos plant and got a little pot to go with it.
excited to come back to get a plant for myself!Helpful 0Thanks 0Love this 0Oh no 0 - Doug L.San Francisco, CA075Oct 11, 2021
Wonderful neighborhood garden center with a nice selection of plants, garden supplies, and helpful staff. Located in the Marina District, San Francisco, in a cool urban setting.
Be sure to check out the cool backyard area: https://youtu.be/UVdOuj4mTpAHelpful 0Thanks 0Love this 0Oh no 0
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