Southwest Airlines

I want to share an incident that occurred on Aug 27, 2024, my early morning flight from SFO to Las Vegas. A passenger seated at the other end of my row appeared to wake up feeling unwell about 45 minutes after takeoff. He mentioned to those around him that he was experiencing discomfort and felt like he might throw up. A fellow passenger immediately alerted the crew, and by that time, the man had nearly passed out in his seat.

The flight attendants responded quickly and professionally. They helped him lie down, placed icy wet towels on his forehead and neck, and one of them brought him orange juice, which he drank. Another crew member removed his jacket to make him more comfortable. Remarkably, within seconds, the passenger started to recover. One flight attendant stayed by his side, engaging him in conversation to ensure he was feeling better.

It was incredible to see how swiftly and calmly the crew handled the situation. If the fellow passenger hadn't called for help or the flight attendants hadn't acted as quickly as they did, this situation could have had a much worse outcome.

The care and professionalism of the #Southwest crew were truly impressive. Although I was nervous and shocked at first, their composed and efficient actions reassured everyone. They truly saved him that day!

This was my first experience flying with Southwest, and after witnessing how dependable and caring their crew was, I look forward to flying with them again. Kudos to the Southwest team!

Its OST (One Star Tue) two weeks in a row!!!!!

I detest SWA!!!!! However, they are the only airline that flies fr my area to OAK. I have no choice.

First of all, SWA is not the low price leader. I have paid $500 w/ no extras on a half full flight to fly to OAK before. Thats ridiculous for a one hour flight. Additionally, I can't stand their boarding process. I'm glad they are finally spending some $ on a res system, and are moving to assigned seats w/ options for more legroom in 2025. In addition, SWA has a liberal ass pre-boarding policy, and passengers can save seats. Lastly, there always seems to be that "asshole", who comes on the half empty plane late. That "asshole" has to sit in the middle seat of a front row, and fuk it up for me in the aisle seat and the person in the window seat.

However, for OAK specifically: Fr LGB I land in Terminal 1, but have to walk all the way to Terminal 2 for my golf bag. For departures, I have to drop my bag off at Terminal 2 and walk to Terminal 1 to my gate. Terminal 1 has no TSA Pre or Clear line. What kinda fukn customer service is that?!?!?!?!?! In addition, checking a bag is self service. You have to get in line for a kiosk, put your claim tag on, then wait in another line for a SWA rep to weigh your bag and check your ID.

Unfortunately, I have to fly SWA to get to OAK. I just have to man up and deal with it. Note to SWA: Customers like options that improve the experience!!!!!

I have been flying SWA for thirty years. My wife and I just completed a 6-segment trip. Flights on time, boarding fine, etc.

For the first time, we encountered some really angry/bitter flight attendants on these flights. Rude and in one case absolutely inappropriate. Pretending that there are "safety issues" and screaming at passengers as they quietly sit in their seats or get bags from overhead.

I have never encountered this before, not in 30 years. It's as though they're unhappy in their jobs and lashing out at customers as a perq of the role.

Sad. Southwest ALWAYS had the best flight attendants in the industry. Always.

Imagine if you will, it's your first trip to Hawaii, and you've got to connect in Oakland on your way. This was my wife and I's scenario last week. We get off our plane in Oakland and we begin to review the gate location of our connecting flight and discover that a flight to Honolulu is scheduled to depart in less than an hour. Our current itinerary was for us to be at the Oakland Airport for 4.5 hours....

So, I approach the Southwest representatives at the gate (Sherrain and Richard) and ask if there is a way that my wife and I might be able to get onto the flight leaving sooner. Honest to God, the answer was a surprise to us. We were able to get onto the flight. These two Southwest employees went above and beyond to make sure that everything went well.

This required them to do a number of things. First, verify that seats were available, cancel our seats on the later flight, book us onto the earlier flight, and then follow a process to attempt to get our luggage on the earlier flight. They emailed the luggage department, and they also phoned the people who are in charge of the luggage department (and I'd include their name here as well if I only knew it) and low and behold, our luggage arrived on the same flight that we did. I had been making plans to return to the airport to get our luggage, as I really did not expect that it would be doable to have a Southwest luggage person track down our three pieces of luggage from a cart (I'm assuming) that was set aside for the flight 4.5 hours away and get it onto the plane leaving in less than an hour....

So, our first trip to Hawaii was getting off to a great start due to the effort and energy of several of the personnel at the Oakland Airport. Thanks so much... It's kind, courteous, and helpful people that really demonstrate the quality customer service that companies can really be proud of, and we got to spend an extra 4.5 hours in Hawaii on our very first visit there.

This really helped my wife and I understand that good customer service is alive and well.

I enjoy using Southwest Airlines for my travel needs. The airline has a simple no fuss reservation and check-in system.

Always my No1 local flighteach time I Booked I used Southwest cause of Luggage free and the Staffs

Terrible customer service. Staff at the gate were so rude. 20 minutes prior to boarding, gate agents encouraged passengers to grab food or any other items at the airport. I got a hot takeout meal to eat on the plane, since Southwest does not serve meals. It was also a 5 hour flight during dinner time. Gate agent tells me I must stash my hot food into my carry on luggage to consolidate my luggage.

Why would you encourage passengers to buy food and items at the airport and then ice them out when they don't stash it in their bag? I showed the gate agent my hot food, but I was still forced to put it away in my luggage. That makes zero sense. Hot food in my luggage will damage my personal belongings. I've never experienced an airline that forces passengers to stow their meals prior to boarding.

Rate as 3.5

7/2/23 From Oakland to Burbank, Ca, good flight! Captain is on point, flight attendants are cool as cucumbers & funny, attentive.

Just a little bit of turbulence but The Captain handled it like a pro. Flying coach is fair. If you check in early (on time, like as soon as it's exactly on the dot!!) enough, first come first served, you have the pick of your seat. I prefer assigned seating but I like flying with friends (and for some reason, Southwest is the option selected) more.

It would be beneficial for people on the go to have options to charge their devices, not on this airplane. Thankfully it's just an hour & half flight.

I should've taken advantage of this beverage menu...esp. the complimentary drinks...maybe next time

Security was a disaster but southwest flight attendants were friendly per usual. We have an empty middle seat! Seats do feel upgraded since my last Southwest flight. I also had a super easy seatbelt extender request. Fingers crossed the flight is smooth. Sweet home Chicago here we come!

Robert, Gate 29/30...

You the man! Great customer service!
Super friendly, helpful, funny.
Thank you!