Spirit Airlines

RJ flight attendance on our flight to Oakland he was awesome the best I have ever had he is professional charming determined give us best service with is warm welcome and add to his professional charms making our flight smooth
We like him making spirit a pleasure experience we will gladly flight spirit again
Peterevertrust

Seems like every Thursday and Friday Spirit cancels the flight from Oakland to San Diego. I was forced to buy another ticket to get to my family reunion and when I asked for them to pay for the ticket they claimed "weather" cancelled the flight. This was a blatant lie as when I asked for clarification I received no response. If you truly need to be somewhere don't take Spirit. If you want to roll the dice on a cheap airfare Spirit is your carrier. I guess that is why their hub is in Las Vegas.

My flight to Rochester on the second leg of my trip was cancelled.
No reasonable offer was made to compensate me . I identified an alternate flight on the Spirit website to Latrobe PA. I was told by the agent that the info was wrong and there were no seats available. Later as I laid awake out of frustration, I purchased these seats in an effort to salvage my vacation.
We were able to get there on the very flight I had requested. I have made numerous attempts to contact via text, phone and email. and have reached the conclussion that Spirit does not give refunds and are liars and thieves.
I am beyond expecting compensation. BUT I will warn any person who considers flying on spirit to be aware of the immoral practices and extremely bad service you could encounter should you make the same bad decision I made in choosing the so-called business.

Never again will I take someone's recommendation to use an airline I've only heard terrible things about. It's actually quite embarrassing to be writing that I flew on this raggedy, nickel-and-diming, poor excuse for an airline.

Flight prices are super cheap, but by the time you pay for your carry-on (we thought it was free, I paid over $900 for bags for 4 ppl), to reserve seats, and things that other airlines typically include in airfare, it's just ain't worth it.

The only good thing I have to say is about the flight attendants; the crew on the way down had it so lit, we played games and they gave away prizes. And the crew on the way back were very professional and friendly.

My first and last day of flying Spirit Airlines. My flight, a short hop from Oakland to Vegas, has been delayed for three hours.
I'm now arriving at 3 am instead of midnight.
Never again

Wow not used to such poor service. I need to stick to Delta.
Stood in line until no one helped me . ...The manager was helpful.

Wouldn't recommend it. They left my minor children in Las Vegas overnight for a canceled flight watch your kids with them

My boyfriend recently booked a flight through Priceline which took him through Spirit and gave him a flight to Los Angeles from 3:30 pm, a connecting flight then ending up in Orange County at 9:30 pm. I could have gotten a straight through flight through Southwest and gotten us there in an hour and half at most. When attempting to cancel the flight through Spirit, they advised of the cancellation fees and we would have only received $4 back in a credit.
I will NEVER book through Spirit!!!

I reserved and paid for "The Big Seat" as I have knees and a back that just freshly evaded a 22 year abused military career. Flying for 5 hours I knew my body would be in pain if left to the seats on the plane designed to only fit a hobbit or Smurf.

I knew beforehand that taking a front row seat on a budget airline was not exactly giving me access to caviar and a well aged merlot. However, I thought that at least snacks would accompany with the ticket purchase. But, this is not the case. Sure, you download the Spirit app and see there's a food "icon" attached to your ticket. And one with an IQ above 10 would believe that would mean to include a meal during the flight. But, my dear reader you would be wrong. The benefit for making such a careless purchase would come with the fact that the seat doesn't tilt back. Who needs to lay back for 5 hours to enjoy a flight? Everyone knows that comfort comes from the ability from compartmentalization discomfort and live with regret to travel long distances.

You see, food is extra. Sorry. Snacks you buy at Costco for 15 cents actually transform themselves 30,000 feet in the air into delicacies only fit for royalty. My gas station box of olives, nuts, and two crackers cost me $9. Had I known such posh food was only offered on such a first class rate plane, I would have purchased peasant food of my caliber from the already over charged airport merchant. Still cheaper than my petite bag of pistachios.

This all leads me to the service. Or, the vacancy thereof. I apologize to the reader that I had (albeit a selfish thought now in reflection) that by paying hundreds of dollars that I slaved away to earn would in the least provide me with at most an above average or even average means of customer service. Well do not be surprised as the flight attendants are fully versed and trained in the arts of what has been recently referred to by the youngest of generations as "Having zero f@*ks".

I felt terrible as I pressed the flight attendant call button and was greeted with a demeanor from the attendant's attitude that non-verbally communicated to me: " How dare you ask me for something, can't you see that I was busy playing Candy Crush"? Do not request services while on the flight. Clearly the employees paid to manage and wait on the passengers are not paid to do exactly that.

I cannot complain or make heavy judgments on such an austere company such as Spirit Airlines. The plane did in fact take off, provide over priced Dollar General snacks, and land. Which in this case I am a 100% satisfied customer. However, outside of the impending doom of 30,000 feet failure, I will have to be the stick in the mud and say that although a "discount" airline you will find yourself through Wi-Fi, food, seating, baggage, assigning seats, alcohol, and soon to be air to breath fees during the flight that I wasn't aware of that clearly this isn't the catch all "bargain" airline as marketed.

To the comforts the "Big Seat" is that. A bigger seat. I am very thankful as I paid $115 more than peasants seated behind me to be able to enjoy the extra 6" knees space while the serfs behind me get the same in the exit row for an additional $20. But, let's face it, I need to show every passenger coming aboard that I am special as even though they have no first class seating, I'm still closer to the pilots and my large faux leather seat is a clear icon of my high school education prestige.

I'm relieved that my arrogant ways have been brought to light as I should have known better than thinking a $473 ticket would provide my selfish being with a minimal 100 calorie sustenance during my 5 hour flight. I can happily report to the reader that I no longer suffer from "Pay for what you get" mentality. Clearly my new role in society is to pay more for less.

Thank you Spirit! You've given me humility and the ability to pay on top of bills to sustain my family well as just because I paid a week worth of wages for your 5 hours of work doesn't mean I deserve any customer service during said service. I identify the errors of my ways and resend my sins. Clearly I need to be satisfied with your minimalist view of services provided.

I have heard bad things about this airline however I decided to see it for myself. It exceeded all of my low expectations It was only a 1 hour flight. I cannot imagine the hellish existence of staying on this for a long haul. If you must fly with them I advise 100% carrying on your bag and keeping it supervised. Also just travel light. They have managed to make American Airlines feel like a luxury private jet in comparison. Spirit Airlines is on another level of disorganized. Their method of 1 "personal item" not being a standard carry on is straight robbery. The person at the check in kiosk was extremely rude and condescending when I asked if my bag qualified as a personal item or a carry on, There was a free for all method of storing bags in compartments not above your seat. This leaves me to no wonder about other reviews of bags being lost or stolen. I heard flight attendants talking trash on customers who had complained earlier saying "There are other airlines they don't have to fly here." "Customers these days are rude and don't deserve good service." Even "The worst thing about this job is the people." I work in the service industry and am well aware of some customers being hell on earth but you'll never catch me saying these things right in front of other customers. I saw no point in complaining as looking at all these past reviews and the attitude of the staff customer service is low on this airline's priority, I have never sat on an airplane seat that felt more uncomfortable the seat itself is hard as a rock.

It is far more worth it to use any other airline and the seats were the worst I have ever experienced. I absolutely do not advise letting any elderly relative fly spirit. If you are in a relationship and she does not think she has made a serious mistake being with you after you chose to fly spirit with her she is a keeper. I have rode on busses filled with homeless people on LA's public transportation and found that a better experience than spirit. This Airline should be on everyone's "no fly zone," This has thus far been the worst flight I have experienced in the world.