Spitz Jewelers

I took a very pricey watch I purchased from Neiman Marcus into this Jeweler for engraving and was extremely happy with the service I received from all associates, but worked directly with Bill Pittson and the engraver Sean. These guys bent over backwards to make sure I was happy with the end result of the engraving for the watch. Now I wished I had just purchased the watch from them since I could have done one stop shop as they have lots of upscale items as well, all very reasonable. I am headed back next week to get my watch repaired since I was very happy with their service. They take the extra mile that most establishments don't to make their customers happy. THANK YOU SO MUCH!!

I was referred to Spitz and it did not disappoint. The customer service was A+. I was worried I would be intimidated but everyone was kind and respectful. Their location is secure and they even a guard in front. It's close to all so it's easy to grab a bite or a coffee in the area. They were able to accommodate a repair for me and exceeded my expectations. I would absolutely recommend and revisit their place! Nice selection of watches and jewels. Street parking and public lots close by.

Disappointing Service on Last Visit

I had come here before to get a battery replacement for a quartz Seiko chronograph that had been handed down to me from my grandfather and the service was great. I was immediately buzzed in at the front door and was helped by the friendly staff. I was told the charge would be $25 and that it would take about 20 minutes. They delivered a great and quick service and my watch was set properly to the appropriate time and looked like it had not even been touched!

Fast forward to today, I had come in once again to get yet another quartz Seiko chronograph for a battery change. I was immediately let in by staff and I let them know that I would like to have the battery changed. Their price was the same and the wait time was short once again. When I received the watch I was asked if the watch was set, and it was not. The staff woman that assisted me kindly asked for the watch and went to the back and had it set. I paid for the service afterward, thanked them and left.

After a small trip to a nearby restaurant I took a closer look at the caseback to see that the notches had been dented and the caseback left scratched. Keep in mind, I had never tried servicing the watch myself and the watch had been kept in a drawer ever since the first battery had died, to my knowledge. The watch case is a bead blasted titanium so polishing it myself would not suffice. I am disappointed in the lack of care with my watch. While I understand that my little decade and half old Seiko does not hold the same material and monetary value as a brand new Rolex, Omega, etc., does not mean it should be treated as such. I would like to assume that this business would not let the same damage occur on a more expensive watch where the finishing is more likely to highlight small damages.

For the time being, I will be seeing other watchmakers and watch stores for the servicing of my watches, and hope that the quality of service is equal regardless of the watch in hand.

Just a fabulous place to buy a great watch. Have purchased numerous Omega watches and can only say the service was impeccable.
Kevin is super knowledgeable and a real class act!!
Would not hesitate to recommend to anyone.

The few times I have dealt with this establishment have been a reminder of what a quality service oriented business should be. Their watch department offers actual watchmaker services! It is one thing to sell watches, it is another to service what you sell.
HIGHLY RECOMMEND,

I had an incredibly positive experience at Spitz and could not be more enthusiastic regarding the quality of customer service, which I experienced while visiting the store. I called Spitz, as I wanted a second opinion regarding the authenticity and value of my wedding ring. From the moment I called, I could feel the hospitality of the saleswoman. I explained to her why I wanted a second opinion and she encouraged me to come with my diamond's paperwork and ask the owner if it would make sense to pay for a formal appraisal. ( I was immediately impressed that I wasn't encouraged to pay for an appraisal.)

I indeed visited the store and both owners took the time to answer my questions about my ring, which was actually bought from a different jeweler located a block or so away. (Although, I have a diamond, truthfully, I don't know much about them.) They cleaned my ring and also looked at it under the loupe. The owner then gifted me with cleaner and encouraged me to visit again when I wanted my diamond cleaned.

I will definitely be back when I have the opportunity to shop for jewelry again!

My husband purchased my diamond engagement ring at Spitz's 24 years ago! Spitz helped me design my ring to fit my personality and my then current and now lifestyle. My platinum ring brilliantly boasts an emerald cut diamond with a halo of diamonds. Spitz has dutifully kept me and my ring polished and in good shape after all these years!

Today, I asked Spitz to polish my ring, per the usual, then i planned on walking down to another well known store to purchase a T-bracelet to layer with my David Yuman 18k gold and diamond bracelet....but after looking at Spitz's selection, I decided to ask Spitz to custom make a diamond tennis bracelet for me in 18k gold. I think the price for the diamond bracelet was on par with the T-( non-diamond) bracelet. In my opinion, Diamonds are classic while a
other brand's unique T-bracelet has a higher chance of going out of style ( remember when the big chunky silver heart pendant on EVERYTHING signified "Look at me! i'm wearing what everyone else is wearing" hahaha).

I know i'm in good hands with Spitz and that they are there to keep my jewelry and me in good shape!

Highly recommended for all your jeweler needs!! Wonder staff always welcoming with an expert team you can trust your most treasured jewelry for cleaning or repair. The process is very thorough and everything is logged, photographed and tracked. They resized my wife's wedding band and fixed my ring. One of the best in the Bay. Totally worth the drive for such expert craftsmanship.

I had an engagement ring fixed. Josh and the entire staff were very professional and friendly. The price was very reasonable. I would definately go back here for future repairs or purchases.

If you are buying something from the display cases you will be fine. However do not bring in any jewelry from home that has any meaning that you want to have converted to something else. For example, like having the stones from a ring put into a necklace so you can wear them close to your heart. I was a long time customer of this husband and wife team and trusted them. But, this time they took a sentimental (and valuable) ring I brought in and kept it, and then made a necklace with new stones instead, and charged me. The husband told me they did this, under his breath, the day I picked up the necklace. I then wanted to return the necklace and get my mother's ring back, no harm no foul, but he then denied it. Not to be trusted.

i frequent the Rolex AD next door to this place on sundays and would always walk by this store but they are closed on my day off. i had to pick up a watch from next door today and noticed spitz was open so i peeped in since ive been meaning to get an omega or tissot for my brothers graduation coming up. a female SA greeted me and showed me a tissot that would look awesome on my brother but unfortunately didnt even get to the omega side because i think they didnt have any in stock or somethhing. then she told me they also have rolexes so i wanted to take a look since i owe a buddy of mine a rolex and he was meeting me for lunch today. heres where the problem begins. i asked if they would accept my watch (rolex 118238) for a trade in and my SA had to call for "kevin". he come over, takes my watch to the back room and comes back and tells me its a "70s watch with an after market bracelet, where did you buy it and how much?". i said "are you sure? the guy i bought it from said its a 118238, i bought it online but he has his own store and is a "trusted seller" of the rolex forums". "no im positive, your case is plastic, its a watch from the 70s. you said you paid 20000 for this? ouch" now, i bought the watch online but i bought it from an online store with 17+ years in business and even at Rolex ad next door had my watch in their possession before. i initially thought they were trying to low ball me but kevin said he probably wouldnt even buy the watch so i doubt that. but like i said, i was already on my way to D & L next door to pick up my watch so i frantically asked them to see if the ref number and bracelet serial numbers match. they assured me that everything is factory and told me to take care of my watch since they dont even make the bracelet anymore and mines in prestine condition.
im not sure what to think of this situation because in one perspective, we are all humans and all make mistakes but i also dont want to tell a watchmaker hes not doing his job right (because obviously he has way more knowledge than me)

in summary, will i return to get my brothers tissot? probably.

other than that, shoutout to this place for having decently priced preowned rolexes. their prices compare to MODA group prices (before taxes) and thats something i havent seen at too many jewlers.