St Helena Appliance

Just had our dryer repaired by St. Helena Appliance. The technician was just great, and took time to look at the washer and found a problem that needed a fix. Ordered the part, will arrange to come back. He even vacuumed-up the work area of the lint and dust that came out of the dryer. The repair bill was fair for the amount of work completed. Always good to use a local shop, would recommend if appliance repair is needed.

We live in Napa and have a Miele dishwasher. We had several problems in the past (the dishwasher is about 20 years old) and it was repaired, but never completely. A few weeks ago I called St. Helena Appliance and scheduled an appointment. They were extremely thorough and courteous on the phone. Mike came out to do the repairs. He could have patched things up, the way the previous technician had. Instead, he literally took the entire dishwasher apart and he not only fixed the problem, but he also pulled the built-in unit out from the wall and stabilized it in it's housing. It had previously been sliding around under the counter and he shored it up. He definitely went above and beyond what we had expected of him. He was here about 2 1/2 hours and the cost of the call, while not inexpensive, was certainly very reasonable and less than we had expected. The dishwasher now works like new. We were fully prepare to replaced it, which would have been far more expensive. Hats off to Mike and to St. Helena Appliance - they have our unqualified recommendation if you have high end appliances (we also had them work on our Sub-Zero refrigerator) that need attention.

We highly recommend Saint Helena Appliance. Tom was very professional in servicing our gas stove, our microwave and our clothes dryer. We will use their services again.

Customer service without pressure to purchase allowed us to make an unhurried decision--we love our new dishwasher!

I have used St. Helena appliance for repairs on a number of occasions. I will say upfront that they are expensive, but they are always professional, accurate, and on time. Their technicians are knowledgeable and friendly, and I never have to worry that the job will not be done correctly. You get what you pay for, and I really can't see using anyone else!

Although they didnt have the parts I needed and were not able to order them, I appreciated the fact that they did make an effort to look up what I requested and get back to me. Surprisingly many places dont do that anymore. Thanks!

Eric knows his appliances. We went to Friedman's and all we got was quick responses with little information. It was a big deal when picking out our refrigerator, because my wife had a hard time reaching the top shelf of one model which was not pointed out at Friedman's. Eric knew everything about each appliance we selected.

I had a thermostat problem with an old Wolf range. I ordered the parts directly from Wolf and had St. Helena Appliance come install them. The fix didn't work, so they returned a few days later. The technician said that they hadn't noticed another problem, which caused the new thermostat to short out. They're now fixing it properly.

I don't care so much about a mistake. But I really appreciate a company culture where they have the honesty to admit it, when it would have been easy to shift the blame onto the part I'd purchased. Five stars

John was five minutes early for our appointment. I've worked many years in hospitality and know great service. That's John.

I think he knew more about our washing machine than the manufacturer. Really!

He made an assessment, wrote up a recommendation showing parts needed and said he would have the office email the total parts and labor estimate; which I received the next morning.

Here's the best part. John was very clear he was not trying to sell us anything. Just telling us the problem and his recommendation. He said, "Take your time to think about it."

No pressure. Just friendly and professional service. That's worth five stars.

I have used them 4 times this year for my property management business. Every single time the guys on the phone,as well as the tech visits are friendly,helpful &professional. They have a quick turn around & provide very fair pricing.
The one time they were booked up they gave me some DIY tips to try to help. It turned out they had a cancellation and came same day! I highly recommend their company!

I hate leaving negative reviews, as this sort of thing should be handled between the parties involved. However, St. Helena Appliance has not taken reasonable steps toward good work or good service in this instance and refuses to offer a refund for an incorrect part and/or shoddy work.

It is unfortunate that I was not at home when a technician from St. Helena appliance came for a range repair. There's no way the company would be paid for such a job had I been there to see the result before the technician left. The 'repaired' dial on the stove now stands a full inch higher than the others, and while it makes the burner turn on, it now fails to turn on the indicator light as it should. These may seem unimportant to some, but this is my home and the appearance, functionality, and safety are all important to me.

When I went in person to try to resolve this, Brian at the front desk gave me the rudest reception I've ever had from a service industry, or anywhere for that matter. He refused to speak to me about the issue claiming that he would not speak to the tenant, but only to the owner. When I asked him to call the owner to get permission to deal directly with me he called and completely misrepresented my complaint on the phone, despite my ongoing objections and when he finished he still refused to deal with me, despite the stove and poor repair being in my home. He continued to claim that the job had been done correctly.

Someone named Eric called from the company today, the next business day after my visit. I appreciate the call and he was polite and professional all the way through, a nice contrast to the in-person reception. However, he made no effort to actually find a solution to the issue so I'm not certain why he called. He claimed the correct part was not available (the range is admittedly an older model, but I found the correct part or suitable replacement online with a 5 minute search) and so they used the recommended replacement, what looks like a one-size-fits-all part made to 'fit' a dozen different stoves. He claimed the repair was safe, which is false since a stove that has an indicator light for burners is not 100% safe if that light does not work. He claimed the repair was functional, which is false since only part of what the dial does (the burner) is working while the other part (the indicator light) is not. This is not fully functional. St Helena Appliance suggests that since many stoves do not have indicator lights, this stove doesn't need one either (despite the fact that the manufacturer put one in). Eric's final answer to me was to take it up with the homeowner. He was polite to the end despite my obvious anger an the phone.

I several times offered the company an opportunity to come do the job correctly, or to undo the job and offer the owner a refund. They continue to refuse. If that changes, I will happily edit my review.

This job cost the homeowner about $148.00. And while I did not pay this, I am still the end user for the 'repaired' item and care about the work the owner has paid for as well about the quality and safety of the end result.

I wish that St. Helena Appliance would do what is right and either come do the job correctly or undo it and offer a refund. At the very least they could have worked toward a solution or a compromise. Poor response to a bad repair job.

Update: The correct part (that St. Helena Appliance said was not available) arrived Thursday after I ordered it online Monday. I installed it correctly in less than 10 minutes. It works perfectly, the indicator light works, and the knob is at the correct height. St. Helena Appliance gets zero credit for this and I'd give zero star on this review if I could.