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Review Highlights
“I cannot praise John and the Stewart Chrysler Dodge team highly enough for the outstanding customer service they provided.” in 137 reviews
“This is a long overdue review, specifically for the exceptional service I was provided by Norman and Walter.” in 56 reviews
“Top tier customer service from all the guys at Stewart CDJR, super knowledgeable and they always go the extra mile.” in 11 reviews
About the Business
Business owner information
![Photo of Scott W.](https://s3-media0.fl.yelpcdn.com/assets/srv0/yelp_styleguide/bf5ff8a79310/assets/img/default_avatars/user_medium_square.png)
Scott W.
Stewart Chrysler Dodge Jeep Ram is proud to provide our Colma, Burlingame, Richmond and San Francisco area customers with premium deals on new and pre-owned Chrysler, Dodge, Jeep and Ram cars, trucks and SUVs. Not only do we carry pre-owned Chrysler, Dodge, Jeep and Ram vehicles but we also carry used vehicles from other manufacturers including Chevrolet, Ford, Toyota and many more. At Stewart Chrysler Dodge Jeep Ram we also carry OEM Chrysler, Dodge, Jeep and Ram parts. If you don't know exactly which part you need ask one of our knowledgeable technicians to help you. Or stop by our Service Department, where our dedicated automotive professionals will be able to help you get you the service you need every time. So stop by Stewart Chrysler Dodge Jeep Ram today and let us know how we can help you.
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Ask the Community
Q:
Does it take 3 days to get someone to talk to at this dealership? Very unprofessional.
A:
I called in, and spoke with someone right away. They looked for the car I saw they had online and called me right back from inside that very car.
Crystal R.4 people found this helpful
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Overall rating
763 reviews
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- Lexo C.San Francisco, CA22117May 3, 2024
I cannot praise John and the Stewart Chrysler Dodge team highly enough for the outstanding customer service they provided. From the moment I walked in, I felt welcomed and valued as a customer.
John at Stewart Chrysler Dodge Jeep Ram went above and beyond to address all my concerns and ensure that my car was repaired promptly and efficiently. He was extremely transparent about the work needed, explaining each step in detail and providing options where applicable.
Moreover, the communication throughout the process was excellent. I was kept informed about the progress of the repairs, and the job was completed on time as promised.
Overall, my experience with Stewart Chrysler Dodge Jeep Ram exceeded my expectations, and I will definitely be returning for any future automotive needs. I highly recommend them to anyone seeking reliable and top-notch service. Thank you John and Team for your exceptional service!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike K.
May 8, 2024
I really appreciate the kind recommendation, Lexo. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well!
Sincerely, Michael Keyin, General Manager - Brittany C.San Bruno, CA504222Jul 19, 2024Updated review
Sad to update my experience to a negative one. I've been in contact at least 3 times and the recall of my car has still yet to be resolved. I first contacted Norman in Feb of last year who said they'd contact me when the part came in. Didn't ever receive an update, but let it go since I didn't follow up and it wasn't a pressing issue.
Tried again this spring because my I couldn't renew my registration without getting the recall done, and they said the part should get there in about a month. A month passes, no update from them. I had to call multiple times before someone picked up the phone. They then said the part would be there in 3 weeks. 3+ weeks have passed and still no update.
I'm sad that the customer service took this big of a dip since the last time I was here. I'll be looking to go across the bay to get my car serviced from now on.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike K.
Jul 23, 2024
Thank you for sharing your feedback, Brittany. I understand your frustration with the delays in resolving the recall for your car. We strive to provide top-notch service, and it's disappointing to hear about your experience. We value your feedback and would like to assist you further. Please reach out to me directly so we can address the situation promptly.
Sincerely, Michael Keyin, General ManagerOct 31, 2022Previous reviewOverdue review, but Norman did a fantastic job servicing my Jeep earlier this summer. He walked me through exactly what was being done, and what to do after (since it was a recall). Norman was able to finish servicing my car way ahead of schedule, which I was super appreciative of. Big thanks to Norman!
- Patrick M.San Francisco, CA02Aug 28, 2024
This location is friendly and helpful in the service department but unfortunately they are under MOPAR. The work under warranty takes at least a month based on previous visits and this time its been more than six weeks. I am told my Jeep is done but after all the other approvals they are waiting for MOPAR To approve payment. Service does not trust MOPAR's previous approvals will get them their money or they would release my car. IF the dealership doesn't trust the parent company neither should you. Driven a Jeep since 1976 but no more. Will keep this Jeep has a second car and loaner because I paid for a lifetime warranty and would like to see MOPAR keep paying. So far close to $10,000 since 2016. DO YOU REALLY WANT TO OWN ANY CHRYSLER DODGE JEEP RAM?
IF SO good luck and Stewart is the place to go.Helpful 0Thanks 0Love this 0Oh no 0 - Passang T.San Francisco, CA767287Aug 15, 2024Updated review
Got my jeep from here had a really nice experience with them but then I should've known coz they don't really care once you drive off their lot. They take forever to pick up the phone and when they do, always throwing me from one to another customer team to figure out wth they are doing with their own work. Finally made an appointment to take a look at my jeep as the button for the back window is broken since the day I bought it and they wouldn't look at it unless u have different appointment to take a look at it specifically so I left and came back couple months later to just get the oil changed done and the person on the phone told me, she put me on schedule for 1pm but I could come early. Got there at 12:30pm and the lady front desk talking on her personal phone, not caring to greet or ask if I needed help because her personal life is too important and when I approached, she was telling me I won't be done until 5:30pm coz there are two other people ahead of me waiting, I got confused as the person on the phone told me earlier it shouldn't be too long as it's only an oil change and that I already have the appointment. I left as the front had an attitude. Uncool. Makes me regret doing any business with them. Do better.
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Mike K.
Jan 24, 2024
We are extremely grateful to receive such an outstanding review, Passang! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams for your first car. We could not be happier to hear that Jeff was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs.
Sincerely, Michael Keyin, General ManagerJan 21, 2024Previous reviewI don't even know where to begin! I've looked almost 6 different dealership to find my forever dream car. There was a lot of back and forth and some dealership even get mad for asking questions and that's when I bumped into Stewart dealership and initially I was looking at another jeep at this dealership and I was paired with Jeff Lopez. I got the response within few minutes. Since then Jeff and I went back and forth a little bit about the pricing and I went to check the Jeep in person, loved it but unfortunately when I looked online there was a recall on it and Jeff made sure to do his research and let me know they can not let the customer take it until it's fixed, sure! And that's when we toured around and he showed me different Jeeps that I might be interested in. I was nervous and had so many questions since this was gonna be my very first car. He gave me different options on the loan with different terms. I was hesitant to go with it so had to sleep on it and come back the next day with bunch of questions but Jeff made sure to answer any questions I had with the help of finance department. They both showed me all the options and gave me the best deal and made sure I was thoroughly informed. Thank you Jeff for being so patient with me and my sister and answering all the necessary questions. You know what to do and how to deal with a complicated customer. Your level of patience and services are appreciated and will take you places. Keep up the good work!
- Ammy G.South San Francisco, CA03Aug 15, 2024
I been coming to this dealership for about 10 years, Angelina by far has been such a great help when I'm there. I remember when she was a cashier and now she's an advisor but her plaque says manager. Either way she's amazing! Thank you for your help
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Mike K.
Aug 16, 2024
Thank you so much for your kind words, Ammy! We truly appreciate your loyalty over the years and are thrilled to hear about your positive experiences with Angelina at Stewart Chrysler Dodge Jeep Ram. She is indeed an asset to our team, and we’re glad she could assist you so well. We look forward to seeing you again soon!
Sincerely, Michael Keyin, General Manager - Korinne H.Dimond District, Oakland, CA01Aug 27, 2024
I have paid over 3000 and counting ( because I'm still in there rental) into this company. I have been disrespected and now threatened to be taken off there service when I have done nothing wrong( I HAVE PAID EVERY TOLL AND PAID EVERY DAILY FEE). I could never speak to a superior manager and tickets claimed to get created with no follow up. Seems as if I would get sometime of decent customer service from a few representatives that would apologize on there behalf, but over all, I have had a horrible experience thus far and today talking to SAMANTHA and the potential threat of kicking me off the platform blows me away (I am under the UBER RENTAL PROGRAM and can't wait to get into another rental in the mean time my hands are crossed and have to deal with this company. These people have the potential to put me out of work and this is my lively hood. So sad. This previous text was created a c I upkeep of days ago l. Per DAMANTHAS threat she created a ticket to get ne kicked off there service. I have never disrespected anyone at this company haded out of AFRICA. Because of SAMANTHA I am now put out of work. I have filed with the BETTWR BUSINESSES BUREAU an d have to go to the court house and fule a small claims over EV CHARGES this is the worst experience I have ever had . I suggest no 9ne use this service especially under the UBER RENTAL PROGRAM I HAVE ALSO SENT THIS INFORMATION TO THW STATE OF CALIFORNIA. over 3000.00 of my money and this is how I have been treated. They need to back and listen to every recorded call. Report BBB
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Mike K.
Aug 30, 2024
We acknowledge your review and are currently looking into the events you’ve detailed.
- Marcus B.NV, NV02Aug 15, 2024
Angelina was amazing she was on it when it came to any update or making sure my expectations are met with my wrangler she's the only one I work with anything I need done or any questions she is quick to answer and is very helpful!
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Mike K.
Aug 16, 2024
Thank you so much for your wonderful review, Marcus! We’re thrilled to hear that Angelina provided you with exceptional service regarding your Wrangler. It’s great to know she met your expectations and was quick to assist you with any questions. We appreciate your trust in Stewart Chrysler Dodge Jeep Ram and look forward to serving you again in the future!
Sincerely, Michael Keyin, General Manager - Kenneth S.Berkeley, CA01Jun 18, 2024
Turned in my Jeep May 21st and I'm still waiting smh
I called and left a message to get an update June 20th and still haven't received a call back!
I Drive for Lyft and have missed out on memorial weekend, Father's Day weekend and half of pride month!
I hope their service gets betterHelpful 0Thanks 0Love this 0Oh no 0Business owner information
Mike K.
Jun 24, 2024
We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
- Kelley C.San Francisco Bay Area, CA2763229Jul 16, 2023Updated review
I don't normally leave multiple reviews, but I'm leaving a second review since this is the second time that my wife and I have acquired a Jeep through Stewart CDJR. Although we weren't necessarily in a rush to trade-in our current Wrangler Unlimited Sport, we were examining the market because we eventually wanted a safer vehicle for our firstborn child arriving soon (in the Jeep world, this mainly means automatic windows and locks lol).
The trade-in deal that Stewart CDJR offered was so solid that we had no choice but to accept. HUGE shoutout to Eli Galanakis (Sales Manager) who worked with us from day-1. He answered every email inquiry we had (even on his days-off and after-hours, which we did not expect), ensuring every question and concern was appeased! So, by the time we got to the dealership, we were in-and-out as planned! Eli truly went above-and-beyond in making this process fair and seamless for all parties involved! We look forward to continue working with this location!
Respectfully,
Kelley D. Cadungug, PhDHelpful 2Thanks 0Love this 2Oh no 1Business owner information
Mike K.
Sep 28, 2020
Kelley, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Sincerely, Michael Keyin, General ManagerSep 25, 2020Previous reviewMy wife and I recently had to say goodbye to our beloved 2013 Jeep; while we were originally looking for a Certified Pre-Owned vehicle, Stewart Chrysler Dodge Jeep Ram had such a good deal on a 2021 Jeep Wrangler Unlimited Sport, that we could not say "no". I literally spent weeks on Edmunds, TrueCar, Kelley Blue Book, etc., and not a single dealership or app could match the value and price-point offered by Stewart.
In particular, Christian was our Salesperson and he was awesome throughout the process despite the limitations placed by the pandemic. He was super prompt in all communications and was very transparent about what to expect during our transaction (since a majority of our interactions were handled remotely). When you combine the great deal plus the great customer support provided by Christian, this purchase became a no-brainer! Family-owned, honest, and hard working -- I highly recommend Stewart Chrysler Dodge Jeep Ram!
Respectfully,
Kelley D. Cadungug, PhD - Santino C.San Francisco, CA03May 24, 2024
Had a very disappointing experience here last time. I had scheduled a service appointment for my vehicle very well in advance, but when I arrived at the service center, they said there was a scheduling error and wouldn't be able to accommodate me for the day.
The lack of communication was incredibly unprofessional. I had arranged my entire day around this appointment, even leaving work early for it, only to discover upon arrival that it had been cancelled. I received no prior notification informing me of the change. This is completely unacceptable and shows a blatant disregard for their customers' time and convenience.
Moreover, when I spoke with the staff on-site, they were unhelpful and unapologetic. Instead of offering a solution or any form of compensation for the inconvenience caused, they simply told me to reschedule for another day. This level of customer service is unacceptable and has left a very bad impression.
Overall, I am extremely dissatisfied with the way my appointment was handled and the lack of respect for my time. This experience has certainly made me reconsider using their services in the future.Helpful 3Thanks 0Love this 0Oh no 0Business owner information
Mike K.
May 29, 2024
Thank you for sharing your feedback with us, Santino. I regret to hear about the disappointing experience you had with your service appointment at Stewart Chrysler Dodge Jeep Ram. Your situation sounds very frustrating, and I understand the inconvenience this must have caused. We hold ourselves to a high standard of customer service, and your feedback is valuable for us to improve our processes. Please reach out to me directly so we can work towards a resolution that addresses your concerns. Thank you for bringing this to my attention.
Sincerely, Michael Keyin, General Manager