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Highlights from the Business
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Certified professionals
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Walk-ins welcome
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Free WiFi
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Eco-friendly
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Veteran-owned & operated
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Parts & labor commitment
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Review Highlights
“Recently my husband ordered some parts for his BMW and took them to Clay to do the work.” in 47 reviews
“Around 4pm Albert called to say they may need more time with my car and to swing by to use their loaner.” in 27 reviews
“I have been going to Stress Free Auto for many years (even back when they were Planet Auto), and they are wonderful!” in 44 reviews
About the Business
Business owner information
![Photo of Sanjeev P.](https://s3-media0.fl.yelpcdn.com/buphoto/Xdy2yzlLqXD94I7F_qCyNw/90s.jpg)
Sanjeev P.
Welcome to Stress-Free Auto Care. We are a full-service automotive repair, maintenance & tire shop servicing Menlo Park, Palo Alto, Stanford, Atherton and surrounding Silicon Valley area. We are proud to be known as a friendly, locally-owned auto repair business with deep roots in our community. We are also known for our expertise in Tesla vehicles!Stress Free Auto Care was established to take the stress out of auto care with easy appointments, regular text updates, and extensive pictures and live video feed of your service. All invoices and inspections are emailed to you as well as and stored in the cloud for your records. Most importantly, our team is experienced, knowledgeable, and will always put the customer first. Our Auto Service offerings include Brake Repair, Brake Pads and Rotors replacement, Brake Caliper replacement, Brake flush, Wheel Alignment, Air Conditioning repair, Engine Diagnostic, Check engine light diagnosis, Car Starter System Repair, Belts & Hose Replacement, Transmission repair, Transmission flush, Shocks & Struts, Battery Replacement, Tire Rotation, Wheel Balance, Oil Change, Tire Repair, Tire Installation. We offer a large variety of tires including Cooper Tires, Michelin Tires, BFGoodrich Tires, Yokohama Tires, Uniroyal Tires, Goodyear Tires, Bridgestone Tires, Continental Tires, Falken Tires, Firestone Tires, Hankook Tires, and Kumho Tires
Location & Hours
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Ask the Community
Q:
Do they do smog checks?
A:
No they do not smog. Just confirmed with Albert. The closest near by is Menlo Smog (I have not used them).
Ari C.Q:
Do you do Porsche?
A:
The only guy with Porsche factory training was fired. They’ll take your car and service it but I’d rather have an actual porsche technician work on my vehicle (any vehicle not just Porsches) (717) 748-7020 He… more
Seth E.
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Overall rating
310 reviews
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- Maddie M.San Francisco, CA01Jul 30, 2024
My whole family has used stress free and the service is fantastic! Excellent communication with employees and fast service. I called to make an appointment to get two new tires and they were able to get me in same day. Would definitely recommend to anyone, prices are very reasonable.
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Danielle H.
Aug 1, 2024
Thank you so much for your kind words! We're thrilled to hear that your whole family has had fantastic experiences with us. Excellent communication and fast service are what we strive for, and we're glad we could get you in the same day for new tires. We appreciate your recommendation and look forward to serving you again. Thank you and have a wonderful Stress-Free day!
- Guy T.Menlo Park, CA04Aug 16, 2024
We live very close to stress free auto shop. Our car wouldn't start one morning and I walked to the store to ask if they can help.. the lady at the office was so nice!!! She even offered to help us push the car down there!
We ended up pushing it our selves and the fix it the same day.
We really appreciate their help!
The service was 10/10!!
Price was a bit high... but fair. And hi! It's a shop in the middle of Menlo Park you can't expect it to be cheap.
We will definitely come back there.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Danielle H.
Aug 21, 2024
Thank you for sharing your experience! We’re so glad our team could help out in a pinch and get your car fixed the same day. It’s great to hear that you appreciated the friendly service, even if it meant pushing the car down the road! We aim to offer fair prices for the quality of service we provide, especially in Menlo Park. We’re happy to know you’ll be coming back, and we look forward to helping you again in the future. Thank you and have a wonderful Stress-Free day!
- Sam G.New York, NY383Aug 3, 2024
Super nice staff. Did a great job on the work that needed to be done. Excellent communication.
I will use them again.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Danielle H.
Aug 5, 2024
Thanks for the great feedback! We're glad to hear you had a positive experience with our super nice staff and excellent communication. We look forward to serving you again. Thank you and have a wonderful Stress-Free day!
- Laura G.West Menlo Park, CA413Aug 18, 2024
I brought my car in for replacement of one tire. The technician found over $5K worth of suspension maintenance costs. Fair enough, as my car is 12 years old and had yet to rack up expensive repairs. But on my drive following pick-up of the car, the dashboard tire light came on again. I can't help but wonder, were all those suspension repairs necessary, or was I completely taken advantage of by a team that wasn't interested in providing the care my car really needed?
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Sanjeev P.
Aug 27, 2024
Thank you for bringing your car to us, and for your service. We truly appreciate it. I apologize for the oversight regarding the tire light coming on after your visit. This isn’t the experience we want for our customers, and I’m sorry for any inconvenience this caused.
The suspension repairs were recommended based on the condition of your vehicle to ensure it remains safe and reliable. However, I understand your concern and would like to invite you back to inspect the tire light and review the repairs with you. Please feel free to contact us so we can address this for you.
Thank you again for choosing us, and we hope to have the opportunity to earn back your trust.
Sanjeev Pal
General Manager
Stress Free Auto Care - Miriam ..San Francisco, CA01Aug 27, 2024
Booked the car in for unknown rattle at high speed. Diagnosis was uncertain until technician drove out with me to freeway. Conclusion was shocks and rear tires need fixing due to driving over too many bumps or potholes. Tires were aligned but not rotated for short term. Will return for full fix soon. Everyone was courteous and helpful. Diagnosis takes time, that is unavoidable. Grateful to be able to drive now without fear of a potentially fatal breakage. Thankyou Stressfree!
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Danielle H.
Aug 27, 2024
We’re glad we could help you get to the bottom of that rattle and make sure your car is safe to drive! It’s great to hear that our team was courteous and helpful throughout the process. Sometimes diagnosis does take a bit of time, but it’s worth it to make sure everything’s in good shape. We look forward to helping you with the full fix soon. Thanks for your trust in us, and have a wonderful Stress-Free day!
- Jon J.Mountain View, CA05Aug 7, 2024
I liked the appointment confirmation and status updates on the work when the car is there; live garage camera is neat too! Steph at the front desk was nice and really helpful. I came in with a list of pre-sale things to do on my 2023 BMW and we were able to work through them. Very fair price for the work
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Danielle H.
Aug 7, 2024
We're thrilled to hear you enjoyed the appointment confirmation, status updates, and the live garage camera! Steph will be delighted to know she was helpful during your visit. It's great that we could assist with your pre-sale checklist on your 2023 BMW at a fair price. Thank you and have a wonderful Stress-Free day!
- Anne P.Saratoga, CA180362Jul 30, 2024
Dear Stress Free, Sadly we did not have a good experience at all. We took our 2013 Lexus in for new brakes, and it came back with a broken shock absorber. You guys "fixed it" but sadly it's still there. We don't have the bandwidth nor trust to go back to you guys and say hey, this was not like that until we picked up our car from you guys after you installed the new brakes. Super disappointing.
Helpful 0Thanks 0Love this 0Oh no 1 - Apr 9, 2024
I stopped by unexpectedly because on my way home I got a flat tire. Naeem came out right away to assess the damages and was able to fit me in ASAP, which I was so thankful for. Because I came in towards closing time, he said they would work on my car first thing tomorrow and immediately ordered the tire I needed to come in the morning. He was very transparent on what needed to be done as well as pricing and communicative the entire process. Couldn't recommend enough, it was truly a stress free experience!!
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Regional Support
Apr 10, 2024
So happy to hear that Naeem was able to turn your unexpected flat tire situation into a stress-free experience! It's fantastic to know that his prompt service, transparency, and communication stood out to you. We always strive to make sure you're well-informed and comfortable with the process, especially when it's crunch time. Thank you for taking the time to share your positive experience and for recommending us. We're here for you anytime you need, and we hope to see you again under better circumstances. Have a wonderful Stress-Free day!
- Kevin L.West Menlo Park, CA072Jun 26, 2024
4 stars for the receptionist. She's nice and helpful. One star is for the shop not being able to take 3 min to hook up the handheld diagnostics device. My check engine light turned on, came in at 4:30pm they closed at 6pm. Thought it was a quick fix. I was told to come back tomorrow. Drove to AutoZone immediately after, Had the guy hook up the hand held device. Three minutes later I was up and on my way. Quick and easy. Problem fixed. The shop couldn't take that 3 minutes to hook the device up and see what the issue was. Only thing I was expecting. Definitely not returning. Absolutely not.
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Sanjeev P.
Jun 27, 2024
Dear Kevin,
Thank you for taking the time to share your feedback. We are glad to hear that our receptionist was able to assist you and that you found her helpful.
We sincerely apologize for the inconvenience you experienced regarding the check engine light diagnostic. We understand how frustrating it can be to have an issue that seems like it could be quickly resolved, especially when you are seeking immediate assistance.
Our goal is to provide the best service possible, and we regret that we were unable to meet your expectations during your visit. While we strive to assist all our customers promptly, there are times when our technicians are occupied with other appointments or complex tasks, which can limit our availability for unexpected drop-ins. However, this does not excuse the delay you experienced.
We value your feedback and will use it to improve our services. We hope you might consider giving us another chance in the future. If you decide to return, please feel free to contact us in advance so we can ensure that we are prepared to assist you promptly.
Thank you again for your feedback. We wish you safe travels and all the best.
Sincerely,
Sanjeev Pal
General Manager
Stress Free Auto Care - Sherwin W.San Francisco, CA6212Mar 31, 2024
I do not recommend this Stress-Free Auto Care at Menlo Park as they have very aggressive sales tactics that border on unethical. Allow me to explain.
I used Yelp to search for an auto care provider near me and the guy who responded for Stress-Free Auto Care on Yelp mentioned it would cost about $110 for oil change and $60 for tire repair (right rear tire). I thought that sounded reasonable, so I went to Stress-Free's website to book an appointment. In the appointment website, I selected the oil change and tire repair as part of my service.
When I arrived, the service person (let's just call him 'John') mentioned my tires were in need of replacement, especially the right rear tire needed to be replaced so he wouldn't be able to patch it or fix it-- no problem, I opted to go with just the oil change. That's unfortunately when things started going downhill. First John and his manager told me the cost would be about $250 (forget exact); after expressing my surprise and explaining the guy on yelp told me $110, they said it's because they included multi-point inspection and a process to 'flush my engine'. They added that it's due to them being a 'full service auto care.' I never asked for this service so please don't justify your actions through that. It would have been more appropriate to start at what I asked and then explain why it is recommended to add those services.
Fortunately, they relented and lowered the cost to $132, which I thought was acceptable. After leaving my car there for 1-2 hours (I went elsewhere), I get a sms/text indicating that they have completed a free multi-point inspection, and, in the attached report it shows *all* my tires are in good condition. Odd that John said my tires were in need of replacement.
I started heading back to the store and suddenly I get a call from John and said he has an updated report. When I look at it, this time, all my tires are *in need* of replacement, despite having tread depth of 6/32 (which is considered good) in 3/4 of them (the last one --right rear-- had tread depth of 4/32-- still 'ok'). Recall, just 10 minutes ago, all my tires were reported fine. John then proceeds to say that my right rear tire is damaged and needs to be replaced immediately and I shouldn't drive at all anymore until I replace the tire as it is unsafe.
I get my right rear tire is not in best shape, but how in the world does that mean all 4 tires need to be replaced? It would have made more sense if John mentioned the rear 2 tires needed replacement but the front 2 were ok. Sure, John may be correct that my right rear tire are in need of replacement, but don't make it sound like it's an imminent-danger kind of situation. That's just pathetic scare-tactics to get a sale.
Note, while this review may seem like I'm targeting one individual at a store, please keep in mind that the manager also was part of the high oil change price (mentioned above) and John represents the store and, I would assume, has been trained that way.
In other words, my experience here has made me very concerned about the Menlo Park branch of Stress-Free Auto Care. Quite frankly if they weren't so aggressive with their upselling and if they provided a more reasonable explanation, I would have replaced my tires with them. However, due to their actions as mentioned above, they have lost a customer-- permanently.Helpful 4Thanks 1Love this 1Oh no 0Business owner information
Sanjeev P.
May 24, 2024
Thank you for sharing your feedback with us. We deeply regret the experience you had at Stress-Free Auto Care in Menlo Park and want to assure you that significant changes have been made since your visit.
We understand your concerns regarding the pricing and communication issues you encountered. It is never our intention to make our customers feel pressured or misled. Your feedback is crucial in helping us improve our services.
Since your visit, we have undergone a complete change in management and have implemented new training programs to ensure transparency and customer satisfaction. Our goal is to provide honest, straightforward service to all our customers.
We hope you might consider giving us another chance to serve you under these new improvements. Thank you again for bringing this to our attention. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact us directly.
Best regards,
Sanjeev Pal
Manager, Stress-Free Auto Care Menlo Park