Success Water Systems

That is the best experience I ever had! The guy Lorenzo is supper experience and kindness! And the handyman for installation are also kind and experts. I highly recommend and it is also guaranteed by Costco.

I recently had a water treatment system installed by Success Water Systems, and I couldn't be more satisfied with the experience. My salesperson, Lorenzo, was exceptional--respectful, knowledgeable, and patiently answered all of my questions. The entire process from start to finish was seamless, from the initial water testing and ordering to the final installation. I would highly recommend Success Water Systems to anyone in need of a reliable and efficient water treatment solution.

Robert O. Did a fantastic job in getting us informed and onboarded with the program. The installer did a fantastic job and left everything clean! They also validated their work after a few weeks to make sure the product is translating to the water quality inside the house.

This is a review for Robert Olivan. He's the one who sold our Reverse Osmosis system. He is very knowledgeable and expertise about what Reverse Osmosis system. He has a good personality and honest and he is one of the few salesman that I will recommend to anyone especially to my friends and family. I will give him 100 out of 100. Thank you!
Loreto , Vallejo CA.

I live in Campbell and we have pretty horrible tap water. It's hard as a rock and tastes like used dish water. I got the water softener and RO system from Success Water/ECOWater with the Costco kickback.

The system is actually good. The quality and taste of the water from this is actually excellent and the hardness of the water is down significantly. I still see significant scaling on the faucets and glass, but it's nothing like it was before.

The issue is the price. The system is EXPENSIVE to install and even worse to maintain. Expect a $4000 bill to install both the softener and the RO system. Replacement filters (if you DIY and order online) cost about $200-400 per year. Expect an additional $200 fee if you want them to roll a van and have somebody install it.

Beyond the pricing is the service. You can't order anything online from these guys (you need to call them). Service appointments are a complete waste of time and money. You can forget about emailing them. They don't bother to read it or respond.

So what inspired me to write this? When Success Water installed the RO faucet, they left an enormous hole in the kitchen counter (you could almost drive a car through it). Of course water got in a rotted out the plywood under the countertop. When I called them, they told me that I need to find somebody to fix the plywood before they can send a tech to fix the faucet (another $189 visit fee). I asked for recommendations for somebody to help fix the plywood and Lloyd told me that he's "old school and wouldn't want to recommend anybody who wouldn't fix it correctly". So ironic. OMG.

All in, if you want the best tasting water and money is no object, these guys will do a decent job. But if you want value, keep looking. There are better products for a lot less money.

We had our filtration system installed around August. They were pretty easy to work with the schedule and the installation was very clean/neat. Don (the onsite tech) spent time to answer all the questions we had and very patience.

Horrible customer care and ridiculously poor quality. Please stay away.
If there is an issue, they can't give you a technician visit for 5 months .
Wish I can give ZERO star

I hired them through Costco to do filter system and Ro. they charge 8k$ for a system that doesn't work. They will not follow up or answer phone calls. They promise you the world until they get your money and after that you are on your own. The service person Holly was now willing to keep the agreement nor willing to keep the facts straight.
Danika yelled at me when I called her to get solutions to my issue. DO NOT USE this service. I am in a new construction community and I have a lot of neighbors who was looking to install success systems because it's offered through Costco. I made sure they know my experience and showed them first hand how the company in incompetent scam. They are thankful I saved their money I'll continue to do so. I can't believe Costco contracted this company.

They keep reporting the reviews to be removed but it's true experience and customer need to hear about this.

Stupidly, I did little research since I saw them at Costco. Costco usually does a decent job of hiring services. Not!! I live with well water that needs filtering (arsenic, etc). I had used a full-house filter that didn't do the job.

When Success came out I told the salesman than I wanted to avoid having to pay for filters all of the time, if possible. I hoped their filter system would have filters that worked for awhile. Basically he added a water softener and left my old filter system. I called him when I saw that and told him I needed FILTRATION and had never asked for a water softener. He told me that that the water softener would filter my water. I asked why he left the old system in and he said, that would "help"??? I had it tested. It was the same as it had been with the old system alone..

He sold me an expensive reverse osmosis for my kitchen sink only. The filters for this system can only be bought at Success and they are very expensive. I have tried to find them everywhere....not available.

There is a mandatory service which is very expensive, and he usually tells you you need new filters (the most expensive filter is about $200 last time I bought it.) I was told it would not need replacement very often, but my little light that tells you when to replace filters goes from green to red pretty fast!

I wish I had not bought this.....it has been years now (cannot remember how many years). I have to drive over to their office to get the filters and install them myself, of course--unless I want to pay the guy to bring it to me on a service call (in a few months when he can fit me in).

Do not fall for this. I have not noticed if Costco still recommends them, but don't trust Costco on this one.

Honest review here. TL;DR at bottom.

I chose Success Water System because of Costco. I reached out to multiple companies, did my DD, and price-wise, Success costs more than average but the Costco perks drew me in.

They are responsive but with a lot of phone tagging. Their first rep was very friendly and personable, seemed like he cared about the product, but brushed off a major concern of mine. I asked on the very first appt, could a mouse get in the unit? He responded with 'if the mouse gets in it'll have to lift the lid and that's unlikely.' That rep also forgot to mention another maintenance detail.

Installation: we managed to avoid an install that required a pipe sticking out of my laundry room wall. Install was smooth and quick. The unit was turned on and we got softer water.

This system required salt so here's when I find at the bottom of the unit is a dead mouse, with its excrements floating beside it. WTF. I immediately contacted Success, apparently they had an emergency number. Now imagine in my shoes, finding a dead mouse in your water softener unit, the unit that is supposed to supply healthy and clean and soft and safe water to bathe in and drink. This made me very upset. The person on the other line didn't sound like they were concerned and only told me that they notated my issue and will have someone reach out to me the following business day (I called on a weekend).

I called again the next business day and explained the situation and still no care in their tone; I'd imagine if it happened to them and their 2 year old is drinking and bathing in the water they'd give more of a damn. At the of that phone call, the rep scheduled the appointment for the tech to come over and then said " the service fee will be... oh wait this will be covered under your warranty." (it was installed a few months ago)

More phone tag in confirming the service appointment, and again on the day of service. I received a call from L__ in the morning about an hour before their serviceman arrived, to let me know ONE thing, and that was that the job today WILL be covered under warranty. I had her clarify that I won't be paying anything and she said I didn't need to.

Received another phone call from L__ but this time she sounded shaky and uncertain, speaking slowly as if she was thinking of what to say as she spoke, as if a manager was forcing her to make the call back to correct her misspeaking. She told me that there will be a service fee of $189 and that depending on what the serviceman finds, may or may not be covered by warranty. Red flag. So you told me 2x on two different occasions that warranty will cover the issue and I didn't need to pay anything, and minutes before my service appointment you called back letting me know I will be paying something?

Repair: serviceman says unit is still okay, he didn't even look into it deep enough until I reminded him, and then he grabbed the dead mouse with a large tool. I was concerned about the droppings left behind but he said that these bags will sterilize everything. I took his word for it, the regeneration/sterilization took about 80min but he was only there for about 5min. So he took out the mouse, ripped the two bags open and threw the corners he ripped off onto my driveway/mulch area, threw the contents in the unit and let it run. He said today's visit served as a service day so he set the unit to be serviced again in 12months. I asked him about the costs for service since the rep never told me about these maintenance costs. Apparently it's yearly and the service fee is $189 and the two bags for sterilizing and cleaning is $70. He said he waived the two bags for me today. So I paid the service fee today. I am less confident and not happy in this softener system and business.

As for the mouse, the serviceman says it didn't go inside by a lifted lid, but entered through the space in the back of the unit where the tubes run into the wall. He said I'm lucky that the mice didn't bite through wires otherwise I'd have to replace the unit AND warranty would not cover it. He proceeds to show me what he's found in one of his repairs, he shows me a picture on his phone a unit with wiring chewed up. I asked if warranty was able to cover that and he said the owner had to pay for a whole new unit.

TL; DR.

Success water makes the water softer, but customer service was not good, borderline terrible in my opinion. From their lack of concern about my situation to them misspeaking and withholding important information, I am not a satisfied customer anymore. Know that water softeners are a luxury item, and you'll have to spend a pretty penny for a good system, but you could find better, cheaper, and salt-free systems elsewhere.

Edit 4/7/23 Since I can't respond directly to mngr's comment: I agree its out of your hands but if this keeps occurring across several customers, then there's a flaw with your product. Edit 4/21- Spoke to CS and got things straightened, up a star.