Summit Pool & Spa

For the past 14 months, Summit Pools and Spa has been servicing my pool. After a shaky beginning with a rotating crop of service technicians, Summit employed a wonderful person, Danny, who is constant and consistent. He is respectful, thorough, and amiable. I really appreciate that Danny sends me a text about 15 minutes before he arrives. If I ever have a question or concern, the owner, Brad, is quick to respond and resolve any issues. Now that Danny is my pool service person, I am very satisfied with Summit Pools and would recommend them. When you have someone you can count on to supply top notch customer service, life is grand. Cynthia B. Garden Communicator

We switched to this pool service company after months of a less-stellar company. Within two days, our pool was back to its sparkling self. The owner, manager, and techs have been very responsible and professional. I ditched my last company when my pool was green and I asked the owner if a filter cleaning would help- he replied, "should WE clean the filter?" Summit emails the results of their post-visit water test, amount of chemicals added, a photo of the pool, and photos of any leaks or whatnot discovered. We're very happy with Summit!

I got to a point where I could no longer take care of our pool very well and really needed help! I am so thankful I found Summit! From the very beginning they have been terrific - communicative, helpful, and flexible. Daniel and Diego quickly helped take care of my initial issues and have been proactive in explaining what they were doing and what they think the pool needed. They are excellent! Whitney in the office has also been highly responsive, helpful and a super communicator. I HIGHLY recommend Summit!!!

I called around to originally get a quote for a pool service. I spoke with Brad His quote was high. I found another company, and then later he lowered his price, but I had already committed to going with the other company. The company I went with did recommend him for shutting down our pool solar because they don't do that service. I initially texted him and he said he could help me. But when I pressed him for prices, he would never respond. I must've texted him three or maybe four times and could never get an answer. I don't understand such poor customer service. Glad I found this out now. I would not trust someone like that that can't even respond to a simple price quote! Who does business like that??

Anyway, I found someone that is reliable and communicates.

Excellent service! We highly recommend their services. Brad was super responsive to all email communication and easy to work with!

Have had Brad and his team service my pool for more than five years! Always dependable, always professional, always great service based in the latest pool care technology. Every week a list of services taken care of with a picture of the pool alongside the name of the person completing the service! Highly recommend this company for consideration - they are the best!

We have been receiving service from Summit Pool & Spa for several years. For the first 6 months we received good and reliable service. After that, it would be employees that were at our house for literally minutes at each appointment. We had our billing on an auto pay through our bank. One day, we received an email saying we owed Summit over $1,200. We asked Brad to show us how that is possible, and after several months, Brad said he thought it was closer to $750. This was due to Bill pay checks that were sent to Summit, but they were not being cashed in time. We paid the $750. During this time, the service continued as usual, which was not great. Throughout the last 6 months of service, I spoke with several of Summits' employees and got a behind the scenes look on how the business was being run by Brad. The information I got was not good. Total lack of organization, many customers not happy, billing issues with many clients, mail not being opened. Overall, terrible communication. In fact, we would receive a weekly email with our pool & spa conditions. It was pretty obvious it was just a copy and paste each week. Things just weren't true in the report, like saying they emptied the pool sweep when the pool sweep wasn't even in the pool for several months, due to a pool sweep motor issue. Lastly, just this week, in the middle of August 2023, we noticed the pool wasn't looking so good. We checked our "status" report emails and noticed the last email from Summit was 07/26/2023. We reached out to Brad to find out what was going on. 4 days later, we received an email from Brad saying they are no longer serving the area we live in. Again, communication is horrible.

We recently bought a new house and did not keep up with the pool maintenance while we were preparing to move in (our bad), resulting in our pool becoming a vibrant green. My husband reached out to Summit and met with Brad. Brad seemed very knowledgeable, and walked my husband through the system and the work that would need to be done on the pool. He said they would start doing the deep clean the following Monday, but nobody ever showed. My husband called three times and left messages twice and e-mailed, but no one ever got back to him. It was extremely disappointing that they dropped the ball like this given that Brad himself said we needed to get the work done as soon as possible, and the pool did get noticeably worse while we were trying to figure out what was going on with Summit.

We ended up having to go to someone else, who luckily was able to start quickly before the pool could get any worse.

We tried a few pool service companies. They all have different issues. A friend of mine brought Summit PS to us, and we used it for more than a year. It is the best by any standards! Brad is always responsive and professional. Each time they tell what exactly was done and if there's an issue to be addressed. We really appreciate their great service!

A nightmare, put a chemical of huge amounts in pool and it never filtered. They left the pool this way, and had to hire another company to rectify this mess. The internet says they are unlicensed.
BEWARE