Taylormotive

They are professionally and personally excellent. I couldn't be happier with their service.

I can't say enough how great the customer service and excellent work was on my Porsche Cayenne. John B.is the man for any ICBC claim! I My repairs were absolutely mint and the car wash was a total bonus.
Thanks for the great experience!

I highly recommend Taylormotive Autobody. from the initial estimate to the time I picked up my vehicle, all of the staff were friendly, helpful and professional. the estimate was reasonable compared to others I received and the final cost was the same. My repairs were parts replacement so I cannot comment on their bodywork, however they have been in business a long time so they must be doing it well. I was pleasantly surprised that they had washed, vacuumed and cleaned the interior. much appreciated.

Highly recommend.
Professional services, kind personnel, repairs required done beautifully. Technicians went over and above, power washing the outside and cleaning the inside of the vehicle. Unexpected and delighted. JJ

Awesome service & attention to detail.

Better yet, family-run business back in the 50s.

Went for an oil change, even offered to wash car too.

Friendly front staff.

Bonus star for its luxury waiting room: leather chairs, wifi, coffee&tea...and really spacious. Could've taken a nap!

Smashed into a "pillar" in an underground. Taylormotive fixed it like new. Their paint job is fantastic. I've been a customer for many years. Love this place!

I was looking to purchase a vehicle and made an appointment with Sue at Taylormotive for a pre-purchase vehicle inspection (I paid for the inspection of the vehicle). It is a small 2 seater car with a convertible top. They did the inspection and mentioned one item of note. So I thought great - all is good. So I went ahead with the purchase. Unfortunately, when I took the car to my own mechanic, they commented on two additional things. Both of which were not as obvious to me as a person who hasn't bought a car (let alone a convertible) in many, many years but should surely have been picked up by an experienced car/body shop mechanic. The headlights had condensation in them and the roof would likely need to be replaced. I knew the roof had some wear and some stitching was loose but I thought it could be repaired. Apparently not.

This shop offers a huge list of services - Oil Change Smog Checks Dent Repair Vehicle Electrical Repair Car Wash Car Rental Services Brake Services Muffler & Exhaust Services Hail Damage Repair Auto Body Restoration Paint Restoration Glass Repair Diesel Engine Repair Towing Shuttle Pickup/Dropoff Free Estimates Engine Repair Vehicle Inspections Paint Services Air Conditioning Services Collision Repair Headlight & Taillight Services Classic Cars Hybrid Car Repair Tire Rotation & Wheel Alignment Complimentary Carwashes Interior Detailing Transmission Repair Battery Services Shuttle Services Classic Car Repair Suspension Services Electric Car Repair so I thought they would have mentioned something about the roof had it been viewed in their eyes as a concern. It would only have taken a few minutes to observe by their knowledgeable and experienced eyes to see and maybe mention to me. They told me this was a "cosmetic issue" and didn't feel it was noteworthy. Only time will tell if this inspection was in fact as thorough as it should have been. I really feel let down by their "inspection services" and would not recommend them to friends.

UPDATE: October 23, 2018

Well, as an update to my situation, posting this review on other review sites certainly got the attention of the owner (unlike my direct e-mail of a week prior). Unfortunately, the outcome was not what I was expecting. We discussed the replacement of my roof and I told him that I had already arranged for it at a local company (at a cost of $2,000). He offered to call the roof company to see what could be done about the price I would be paying. He did call them but as they had already given me a 10% discount, they weren't able to give any additional discounts (fair enough). The owner of Taylormotive in turn told me that he would refund the cost of the inspection and that he had already given the amount of $132.16 to the roof company towards the cost of the roof. I had expected Taylormotive to step up to the plate to make a more substantial offer given their obvious admission that an error was made, but that was not to be.

I would have re-thought my original offer for the car had I known that this would be an issue and the cost associated with fixing it. As it stands, I am not happy with Taylormotive's offer and would not recommend this company for a vehicle inspection. I would have offered a lower price for the car had this shown up on the inspection report.

UPDATE: November 6, 2018 - I have an appointment for a re-inspection by my mechanic and we'll see what the results of this re-inspection are.

I wish I didn't have to give this rating, but my latest experience leaves me no choice.

Took our SUV in for collision repairs. The quality of their work was excellent, except they seem to have little to no expertise when it comes to Parking Sensors. They replaced a damaged sensor but now none of the sensors work properly.

Took to the dealership and they weren't able to help either. Clearly there's a GAP with the collision companies and the technology in modern vehicles

Unfortunately they lost my business over this issue.

Had to get an ICBC estimate after an accident. The drop-off process was pretty quick and painless. Set me up with a courtesy car right away. The car looked good as new when I got it back. They even fixed a few nicks and dents free of charge! 100% recommend Taylormotive.

I went in to Taylormotive 5 years ago with a scratched bumper, other shops quoted me $800, Taylormotive took it into the shop and worked on it for 30 minutes. They showed me a perfectly smooth bumper and said that was the best they could do without replacing the bumper. They did this for no charge! It was perfect and still is.
When my husband was involved in an accident I sent him to Taylormotive. Quick paperwork, brand new vehicle to use and friendly service, had our car back within 5 days, 3 days faster than booked for. The repair was excellent and the service flawless including a hand signed thank you card ( not a computer generated survey).
I hope I don't have to visit the shop again but that's unlikely with North Shore traffic. Thank you to all the staff and owner of Taylomotive.

L. OConnor
North Vancouver