Tech 2U

This company, Tech 2U repaired two of the Google Nexus 7 (32 gb) tablets for me/my grandsons which I thought were a total loss. Both purchased for the holidays in 2012 had been dropped and cracked prior to reaching the holidays of 2013. After searching online I learned that finding a repair service for these tablets may prove to be quite a challenge and didn't involve just the screens as the screens are actually virtually impossible to separate for their backing so you may as well buy both parts.

Was I thrilled when I called Tech 2U and they not only told me they would fix them, they would also give me a slight discount for bringing in two.

Here's where it got interesting. The first company they ordered parts from, [in China of course] the parts were faulty and the sensitivity on the screens when installed was not the same on all areas of of the screen. At no additional cost, they ordered the parts through a different distributor. Once they opened the second tablet to install, they learned there was an additional broken part from the fall/blow to the tablet (my grandsons live in the midwest and when slipping on ice the tablet took flight). The only additional cost I paid over the original quote was for their cost of this part.

Because the tablets took so much longer to repair than originally expected and my grandsons had returned home from their holiday vacation to CA, Tech 2U even shipped the tablets at their expense to my grandsons' home to compensate.

The tablets are now encompassed in OtterBox covers!!!! I am very satisfied with Tech 2U service, their keeping me posted on the challenges they were facing, that they didn't give up on repairing the tablets even though it seems this was a very low profit margin by the time they completed this challenging project. If you have a Google Nexus 7 that needs repair, I'd definitely recommend you take it here and see if you can make it a useful tablet instead of a 'brick.' (which is what I initially thought the tablets would be after reading all the online challenges and no service in this area)

Kudos Tech 2U! Really appreciate you all!

This is the second time I have used Tech 2U and once again I am delighted with their work. They give you a price for the job and that is it regardless of the time they spend completing the job. The 1st time I used them was for a glitch of some sort in a game I play and a couple of other program issues. The Technician worked on my PC remotely and I was exceedingly pleased with his work.

This time I decided to replace the current 7,200 rpm 2 TB hard drive with a Samsung 2 TB SSD Drive, which I had purchased via Amazon, and to have them install it and transfer all the information over to the new drive. While working on my gaming PC at our house the technician noticed the noise my computer had been making for some time. He was able to track it to 2 things; One was my liquid cooling system was very loud and the 6 case fans were very noisy. I decided to have them get a new cooling system and fans and replace all of them with new ones. We decided the case and computer should be taken into their shop in Henderson.

They keep me informed as to their progress in getting the parts needed and then their installation. They also cloned my old 7,200 rpm drive onto the new drive as well as cloned a 240 GB SSD drive that my opening programs were on. They cloned it to the new 2TB SSD Drive which became my new "C" Drive and the 240 GB SSD drive became Drive " while the old 7200 rpm became my new "D" Drive and the 256 GB SSD became my new "E" Drive. Both the "D" and "E" Drives were wiped clean.

The Technician brought the computer back, hooked it all up, and showed me all they had done and installed. He checked to ensure all was working properly. I was delighted at the quality of their work, attention to me as a customer, and both their installation work and their program work and would recommend them without any reservation to anyone looking for this type of service. They quickly responded to our home and even recalled having worked for me before. They have marked vehicles and their technician dressed professionally and was very informative as to all he was doing.

David Wright
Las Vegas, NV

TL:DR - Thank you Kevin for making it right. Thanks Mike for doing what was right.

I'm the tech person overseeing over 150 computers & 40 laptops. We have 5 HP laptop 17-BY4067ST, all very basic laptops for some remote employees.

I called the phone number listed on yelp talked to a Kevin over the phone. Explained the HP is very basic, I changed the RAM outmyself on the employee's that live locally around me, but we have one that lives far up north and I found Tech 2U on yelp. Can you give me a quote and a ETA when you can get this done? I was quoted $49.99 for over the counter ram change and they would make sure the laptop boots and confirm in the task manager that the new ram is correct.

PERFECT (Or so I thought) My employee went there today and met with Mike who quoted $600+ (for labor, new hard drive, new antivirus, ect...) in repairs needed (Keep in mind the laptop was a black Friday sale for only $499.99 from Staples). I told him that's I could buy a new laptop for that price and he brushed me off saying that's my choice.

I called back the original phone # I called and spoke to Kevin again luckily, he remembered our conversation, spoke to Mike and we all agreed that $49.99 was the fair price for the ram upgrade nothing else would be needed at this time.

Me and Mike had a conversation and I understand that business need to upsell to make al living, and I understand that he ran some benchmarks and that he recommended preventative maintenance could help in the long run, but I cannot believe that you would recommend repairs that are worth more than the laptop +$100.

Requested service on Friday morning for an issue with outlook emails are being directed to my trash folder in Outlook for some odd reason after charging me close to $300 as of today Sunday they basically said my hour is up and they have no clue what the problem is and if i wanted to add another hour of service at $185 i believe with no guarantees of fixing my problem.

Seemed very excessive so im out $300 basically.

This was my personal experience not satisfied at all .

Fast response excellent service, and great advice. I even had to make a second call to remember the information they had given me and they were so nice and so patient as I wrote down all of the items I needed to address.

This review is for Best Buy's Geek Squad on Arden Way. After my pc was hacked and stripped clean I had trouble getting back online. After several days of frustration, Darius was able to get everything working perfectly within a few minutes. Thanks so much!
Cynthia

I gave my laptop for diagnostics and repair cost estimate. The price for repair was equal to the cost of a new laptop! I refused and contacted another repair company, where everything was repaired in half a day and for five times cheaper (it turned out that it was only necessary to replace the 16 GB RAM board which costs 30 dollars!). Also, I found that after diagnostics, my hard drive was pristine clean!, despite the fact that I warned that I do not have a backup copy of the data.

Josh with Tech2U came out to my house to look at my Computer. He was very professional and knowledgeable but unfortunately he had to restore my Computer back to it's original state due to a bad software update. I would most certainly use them again.

So pleased with the service I received from Tech 2U. Eli, Johnnie, and Steve were all really helpful and went out of their way to help me get my computer back asap.

I hope my computer doesn't act up again, but if it does, I know where I'll take it!

Joe L. Is HIM ! He help fix my problem and was super willing to answer any questions I had. Great Customer Service 10/10

(8/3) Update Response to Business Owner:
Since the owner feels the need to dispute an *experience* for which he was initially not present and did not directly interact with my husband for the in-person interaction, so he can save face for the reputation of his store and poor customer service, I will respond to his claims, because there's no point of receiving security footage and recorded phone calls when most of the initial interaction took place at the store for the original discussion regarding the estimate, and the business owner was not present and did not communicate all these extra details he claimed in his response until after we rejected services. The technician that handled the original interaction was more vague and did not thoroughly communicate the information that the business owner is sharing with us after the experience. I could write an entire essay if I did not exceed character limits for my reviews. The core issue was the pricing and disagreement with how our PC was handled, but now our issue has additionally redirected to the business's unprofessionalism in how they interact with their customers after business had already been concluded.
The business owner *could* have responded professionally or simply agree to disagree.
Instead, the business owner would rather gaslight his customers and make exaggerated claims based on information they would like to cherrypick (if I could have recorded the phone conversation to display their rude interaction and accusations, I totally would have).
~"We didn't make any changes to his software": but the business went through the software simply because they required access, which could have affected the software system with whatever diagnoses or tampering during the process, instead of ONLY assessing the hardware.
~As I had originally stated, "They tried to convince him that he needed a new power supply and that he had a virus and recommended one of their pricier 1 year anti-virus subscriptions which, if he followed through with what they intended for his PC, would have cost $300, when PC power supply units average about $100-$200 on the cheaper end" | The business owner responded with, "The anti-virus software we recommend isn't $300," which is not the core issue, as the $300 is totaling the PC power supply unit, on top of their subscription, and on top of labor and their claims lack substance when they cannot provide a detailed breakdown of their costs, so he is completely ignoring the fact that PC power supply units can cost $100 on the cheaper end and depending on the age of that power supply, it could have possibly been RMA'd for a new one as power supplies have long warranties compared to other parts, instead of completely replacing it.
~Owner can only claim, "We didn't brush him off when his computer wasn't starting up" but neither did they mention that they reset his boot settings, which impacted the ability for the unit to start up how it had normally would, and failed to communicate this information with him at the time of pick-up for his unit and when he called anxiously, no one helped him beside inform him that his technician was out and who didn't call him back for an entire 6 hours just to tell him that he needs to replace his power supply unit for his PC to start (it didn't work even though he replaced it within that timeframe and had already attempted to do so before the tech contacted him) and to press F11 (which his friend already suggested and worked).
~"I've listened to all the recorded calls and watched all the security camera footage, so I know this customer is either confused or lying." You can state that you have listened to them, and naturally, as a business owner, you will want to defend your business's reputation, but as the owner was not the technician that assisted my husband, he has left out much of the information that the technician did not inform us or specify details and it's a baseless accusation that we are confused or lying when he cannot provide substantial evidence of "lying," as there is no benefit for us to share a lengthy false experience when we have never interacted with this business or its staff until this incident.
~If it's a "fire hazard"&"unethical to ignore a problem that endangers a customer," the business could have refused to assess our PC and the tech should have mentioned what the business owner stated, so we could have refused the estimate. It would also have been ethical to mention this information initially and receive our consent for tampering with parts of the unit that we did not consent to, but let's ignore it. We wanted the cleaning and a confirmation that the power supply is most likely the issue so that after the cleaning, we could look into buying the part and look into repairs ourselves for a lesser cost, but the business deciding what was best for us without our consent is an insult to our decisions as customers.