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Review Highlights
“We initially contacted Tender Loving Care and Patty scheduled an appointment to review our house and provide an estimate for her services.” in 18 reviews
“My housekeeper turned out to be a lovely lady named Glenda.” in 2 reviews
“While we normally have the same team member, Maria, who does a great job, and is friendly, it has not mattered who shows up.” in 2 reviews
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About the Business
Tender Loving Care House Cleaning Service is a locally owned and operated home cleaning service in Castro Valley, CA that is committed to excellence in every aspect of our business.
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Overall rating
32 reviews
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- Yvette H.Hayward, CA323Aug 23, 2024
I was searching for a cleaning service. Tried TLC cleaning service. I was very happy with the results. Exceptional service at an affordable value. TLC is my new cleaning service.
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Patty S.
Aug 23, 2024
Thank you for the kind words, Yvette, and for choosing TLC as your cleaning service. It is our pleasure to clean your home.
- Kim M.Hayward, CA22811Apr 22, 2022
We used TLC before the pandemic. We had a number of mostly minor issues . There were several occasions when the cleaning wasn't up to par, there wasn't really consistency with our cleaners, some tardiness, etc . Then there was a major transgression... the cleaner took our house key home the evening before our service which negates the security of keys in a lock box. Then the key went missing from her car. I was usually home when the cleaner was here but was out of the way and didn't always interact. Imagine my surprise when the doorbell rang then my phone rang with the cleaner requesting I let her in.
Well, I thought of changing services but I know no one, or no service, is perfect and Patty tried to make things right whenever she could.
I've recently tried to restart service but have been unable to. I was told there wasn't an open slot. Then, some time after, I inquired about a one time deep cleaning and got a response that they are "unable to service" due to a staffing shortage. Time to find the new house cleaners...Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Patty S.
Apr 22, 2022
I'm sorry that things did not go smoothly for you with TLC. Unfortunately, with the current hiring difficulties that most businesses are experiencing, it has become necessary to concentrate on our clients who have service on a regular basis, so that we may give them the best service possible. I am not taking on
one-time jobs for that reason. at this time. We have an excellent crew and welcome new, recurring clients. - Denise H.Prosper, TX2716436Dec 10, 2021
The best thing I have done for myself is hire a housekeeper! I have Ethan coming every 2 weeks. Ethan has a keen eye to detail, doesn't miss one tiny piece of dust. I have three dogs that prefer to be indoors, this equals dog hair, lots of it!
I am very happy with the service the office provides. Constant communication and so professional and nice! Keep up the good work. I have referred your business to my family and friends.
Thanks!!!!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Patty S.
Dec 10, 2021
Thank you for taking the time to give us such nice feedback, Denise. I will let Ethan know that he is doing a great job. We appreciate your business and it is our pleasure to clean your home.
- Gary H.CA, CA08May 26, 2023
Very happy with this company, excellent service, cleaning person was top notch,did what was promised and price was best out of 3 estimates I got for this job.Will be using them again in future.
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Patty S.
May 26, 2023
Thank you for your great review. It was our pleasure to clean your home and we look forward to cleaning for you again soon.
- Josie P.Harder-Tennyson, Hayward, CA05Apr 29, 2023
Perfect cleaning and excellent customer service. Trust worthy and on time :) My house was sparkling and smelled amazing. They were very careful with all my special things.
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Patty S.
May 1, 2023
Thank you for your kind words. It is our pleasure to clean your home.
- Phineas F.Hayward, CA13513Jul 1, 2022
I asked for a quote, and they got back within one business day with fairly standard pricing. The thing that stood out was that they didn't beat around the bush and let me know that they were unable to provide the floor buffering service within the time frame that I needed.
Good communication is key to any relationship!Helpful 0Thanks 0Love this 1Oh no 0 - Alesia S.Castro Valley, CA01Aug 4, 2022
TLC staff were very professional and did a great first clean. Hired for once a month to start. Patty is a jewel!
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Patty S.
Aug 4, 2022
Thank you for the kind words, Alesia. I’m so glad you chose TLC. We are happy to make your life a little easier.
- Natasha P.Walnut Creek, CA2685861275Dec 20, 2018
The kindest thing you can do for yourself when you work too much and/or you're pregnant/have a baby is hiring a cleaning service. Maria cleans my kitchen, dining room, living room and main bathroom every 2 weeks for a very fair amount and does a spectacular job. She's super thorough - she even dusts the inside of my sconces in the bathroom, something I sadly would had never thought about.
When I was first searching, I had a consultation with another local company and they quoted me at three times more for the initial cleaning, and an additional $30 per cleaning, and they were not as awesome as Patty who has owned this business for decades. I was one of those people who thought it was ridiculous to hire someone to clean your house, and I had some trust issues, but I now completely trust Patty's wonderful staff and it's so nice to spend that extra time enjoying life. Highly recommended!Helpful 3Thanks 0Love this 2Oh no 0 - Angela S.San Lorenzo, CA0123Sep 7, 2020
We've been using TLC for 18+ months and they've been great. The owner Patty is friendly & easy to get ahold of. We appreciate having the same person come each week! Before covid my 1yr old son enjoyed "helping" her dust his window shades (we now of course stay socially distanced) Fre is very reliable, does a fantastic job and is friendly to our son and even our cats!
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Patty S.
Sep 8, 2020
Thank you, Angela. It is our pleasure to clean your home.
Patty Silva - Michelle K.Fremont, CA12541Dec 15, 2019
Great housecleaning service, Patty is the best, timely, thorough and reasonable, used them for years!
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Patty S.
Dec 15, 2019
Hi Michelle,
Thank you for taking the time to post a review for us. It is our pleasure to clean your home. We appreciate your business.
Patty Silva
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