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Review Highlights
“Bernardo came out with his helper and they went above and beyond to get my new system installed and working.” in 13 reviews
“They came out quickly on an emergency situation and was very professional and honest.” in 2 reviews
“I had a low pressure in bathroom sink.” in 2 reviews
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About the Business
Let's make today a day That's Good! We are a family-owned and locally-owned business. We put ourselves in our customers' shoes. We understand that quick responses, affordable prices, top-notch services, and keeping you informed are expected. We have 20+ years of drain cleaning and plumbing experience, and it shows! We're here for you! Contact us for services and prices you'll like! Service Areas: Albany American Canyon Benicia Berkeley Clayton Concord Crockett El Cerrito El Sobrante Hercules Lafayette Moraga Orinda Pinole Pleasant Hill Richmond Rodeo San Pablo Vallejo Walnut Creek
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27 reviews
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- Kev V.Davis, CA66509Mar 31, 2024
My water heater decided to give out on cold evening. I could not get anyone to look at the water heater the same evening until I saw That's Good Drain & Rooter on Yelp. I decided to give them a call, and they responded to me right away! They promised me that they will have someone come out within that hour, and within 20 mins Bernado from the company showed up. Bernado is super knowledgeable and super friendly guy. He assessed the water heater, he knew the problem right then and there. He got to work right away that evening! He helped me to haul the new water heater from the store and took my old broken water heater away. I am so amazed by their workmanship! He and his helper got my new water heater installed that same evening!
When he was replacing my water heater, he noticed the water psi is unusually high . He figured out the solution right away. He promised to return the next morning to get it done. He came on time the next morning with all the equipments and parts. He got that water pressure problem fixed within that morning!
I m so glad I called Bernado that evening when my water heater broke. He and his team is very knowledgeable, helpful, friendly, on-time and honest. He offers great price for quality works.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emy T.
Mar 31, 2024
Thank you, Kev! We greatly appreciate the positive feedback! We are happy that we were able to get you up and running back to normal. It was our pleasure! Take care!
- Rita M.Belmont, CA12456Mar 18, 2024
That's Good Drain & Rooter was absolutely awesome. I am so happy that I found them. They were quick to respond to my inquiry and they they were at my home within an hour of my call. Bernardo was able to quickly diagnose my plumbing issue and fix it. I am always nervous and wary when it comes to this sort of thing but Bernardo walked me through everything that he was doing and also found another problem that we weren't aware of and fixed that too. Great communication skills, professional and reasonably priced. Will definitely use That's Good Drain & Rooter again!
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Emy T.
Mar 18, 2024
Thank you so much for the positive review, Rita! We're glad that we were able to assist. We appreciate you for contacting us. Take care!
- Meg D.Placerville, CA46020Jan 24, 2024
Very prompt and honest guys ! They really dug into the issue and explained our needs and what it would take to solve our problem! Will use them again for sure !
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Emy T.
Jan 24, 2024
Thank you for the positive feedback, Meg! We greatly appreciate you for contacting us. We would gladly assist with any future services. Take care!
- Bert V.Hercules, CA16Jul 13, 2023
We had a water pressure issue and got our water pressure regulator replaced. Now our water pressure in the house is perfect. All the 5 star reviews are true. Bernardo and Emelita are knowledgeable, professional and prompt. They fixed our issue the same day I called. They are very thorough and showed the difference between the broken part and the new part. I also like they gave extra tips on troubleshooting these types of issues. Also, they are very transparent on costs.
Thank you Bernardo and Emelita!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emy T.
Jul 13, 2023
Hi Bert! Thanks so much for your kind thoughts displayed here! We're happy to be able to assist you and get you running back to normal. Take care!
- Dan W.Rodeo, CA3178Dec 12, 2023
My hot water tank failed, so I figured now was as good a time as any to upgrade to a tankless system. Bernardo came out with his helper and they went above and beyond to get my new system installed and working. I highly recommend them for their skill and dedication to good work. Five stars well earned!
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Emy T.
Dec 12, 2023
Thank you so much for your positive feedback, Dan! You're a pleasure to work with. You're very kind and patient. We're happy that we were able to assist you. Take care!
- Megan A.Pinole, CA0143Jul 25, 2023
I had an exceptional experience with Bernardo from Thats Good Drain and Rooter. From the initial consultation to the completed sewer lines, Bernardo's professionalism and expertise were evident throughout the process.
Firstly, Bernardo's knowledge and experience as a seasoned plumber were apparent in the work he did on my sewer lines. He was meticulous in his approach and consistently delivered high-quality results. Moreover, he demonstrated a genuine investment in the task at hand, ensuring that every step was completed with care and precision.
What truly stood out to me was Bernardo's willingness to go above and beyond my expectations. Not only did he provide excellent service in resolving my sewer line issue, but he also offered invaluable advice and assistance in other areas. Additionally, Bernardo's communication and strong work ethic were impressive. He consistently showed up on time, worked diligently, and delivered results I am extremely pleased with.
Throughout the process, Bernardo took the time to educate me on the work he was doing and regularly updated me on the progress made. This level of transparency and communication provided me with peace of mind and confidence in his abilities.
I am grateful to have chosen Thats Good Drain and Rooter, and I would not hesitate to hire them again in the future. With Bernardo's expertise and exceptional service, I know that any plumbing issues I encounter will be in capable hands.
I wholeheartedly recommend Bernardo and his services. If you are looking for a professional and reliable plumber, do not hesitate to hire him for your plumbing needs.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emy T.
Jul 25, 2023
Hi Megan! We're grateful that you contacted us and entrusted us to service your needs. Your review is very valuable to us all! It was a pleasure working with you! Take care!
- Matt W.Rodeo, CA0141Apr 12, 2024
Very timely, professional, and friendly. I've had many bad experiences with other plumbers, so this business stands out to me.
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Emy T.
Apr 12, 2024
Thanks so much for the positive review, Matt! We're glad to be able to assist you. Thanks for contacting us, and take care!
- May S.Pinole, CA0556Jun 25, 2023
Responsive to my inquiries and my water tank installation service schedule was the same day. They came in and remove my old water heater tank and replaced new one with care and professional manners. Explained what they were doing each steps and cleaned up afterwards. Advised how to maintain the equipment and I also scheduled to have the water tank closet wall painted afterwards with reasonable price. Extra and comprehensive service.
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Emy T.
Jun 25, 2023
Thank you, May! We truly appreciate that you contacted us. It was our pleasure, and we are always grateful to be able to serve our community members. Take care!
- Rebecca P.Vallejo, CA2012728Mar 30, 2023
So we had a clogged tub. Contacted Emy and she said she's sending Bernardo out. I asked for an estimate she said he'll come and check and give us a rate before the job. So he came checked the line. Said if it doesn't work he won't charge us, if it does the flat rate would be. So it worked and he even cleaned out our tub with clorox. It was pretty nasty. Since it was our first time booking an appointment with them they gave us a discount. He recommended also a catch for the drain to get all the hair that gets trapped. This guy Bernardo is super nice, great service, and if we ever need a plumber I definitely would recommend them.
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Emy T.
Mar 30, 2023
Thank you so much, Rebecca! We're happy that you contacted us and that we were able to get you running back to normal! Take care!
- Virginia B.Downtown Oakland, Oakland, CA0194Sep 4, 2023
That's Good Drain & Rooter will be my go to plumber/plumbing contractors from here on out. I had an emergency situation & they responded within the hour on a Saturday, found the root of the issue & was more than fare with their pricing. The quality of work done was impeccable!!
They explained everything too me & even pointed out other potential trouble spots with pressure to make me spend more money.
They are great people & I would chose them again & again!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Emy T.
Sep 4, 2023
Hi Virginia! Thank you so much for contacting us and the kind words! We're glad that we were able to get you up and running! Take care!
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