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Review Highlights
“The best thing about this restaurant is Ken and Rosa super friendly and great bartenders.” in 2 reviews
“The New York steak was cooked perfectly and Ken the bartender took good care of us.” in 3 reviews
“This place is located in the Best Western hotel.” in 4 reviews
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About the Business
Located in the beautiful Best Western Plus Grosvenor Hotel, the Brass Elephant Restaurant & Lounge serves delicious food for breakfast and dinner. Our Lounge is now open at 3PM with Happy Hour Specials from 5PM - 7PM every day!
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Overall rating
33 reviews
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1 star
- Jeremy L.Fullerton, CA263424Feb 27, 2020Updated review
This place is wonderful. My Linda is always amazing when I come. The soup of the day is always on point and their drinks are nice and s
Thank you for the response I'll be back for sure. Including in about 45 mins after I clock outHelpful 1Thanks 0Love this 1Oh no 0Business owner information
David H.
Feb 27, 2020
Jeremy, thanks so much for your great feedback and for mentioning Linda! We appreciate it!! Please come back again soon! I will share your comments with the entire team! Jim McGuire, General Manager
Feb 18, 2020Previous reviewThis place is wonderful. My Linda is always amazing when I come. The soup of the day is always on point and their drinks are nice and strong
- Skully P.Palmdale, CA2215194Jun 3, 2024
First of all the restaurant isn't really open anymore just for breakfast in the morning which is free if you're a guest here. The kitchen I guess is being remodeled so they're cooking everything outside. As for the bar forget it What are the most popular drinks right now is a Moscow Mule and guess what... The guy that's at the bar says he's not even a bartender He goes would you like a screwdriver What the fuck is this 1950
Helpful 0Thanks 0Love this 0Oh no 0 - Mar 5, 2023
This place is located in the Best Western hotel. It was sparsely filled when I got there tonight at 7:30pm. The one bartender was busy chatting to a large table so I had to wait for a while. His name is Ken and he is a very friendly and gregarious person! We had interesting conversation and he poured me a gigantic glass of Sauvignon Blanc so I instantly liked him. I ordered the fettuccini alfredo with shrimp which was a large portion for only $23. It was really good with a lot of large prawns! Everyone who wandered in was a guest of the hotel and there were some funny characters. It was very close to my hotel (Travelodge) and I highly recommend it!
Helpful 3Thanks 0Love this 2Oh no 1 - Fernando G.San Mateo, CA018Apr 20, 2023
The best thing about this restaurant is Ken and Rosa super friendly and great bartenders. The food I found was generous and tasty at a nice price. My personal favorite would be the Prawns with risotto delicious.
Helpful 1Thanks 0Love this 1Oh no 0 - Dennis P.San Francisco, CA128Jul 2, 2022
We had a great meal at the bar. The New York steak was cooked perfectly and Ken the bartender took good care of us. It exceeded my expectations an airport hotel bar.
Helpful 1Thanks 0Love this 1Oh no 0 - Steven D.New York, NY2164Dec 21, 2022
Had very low expectations. Pleasantly surprised. I had the steak sandwich medium rare.. perfectly cooked and a sycamore lane cab sav. Rosa the bartender was great too.
Helpful 1Thanks 0Love this 1Oh no 0 - May 18, 2015
After a debate with my family about where to eat and the wait debacle at a local Italian eatery, we threw up our hands and just came here since we were already staying at the hotel it's inside.
Though we were seated right away, the good points of the restaurant end there. Our waiter was horribly inattentive and slow. He brought out our drinks and we didn't see him for another 45 minutes until our food came out. He brought out the appetizers we had ordered 5 minutes before bringing out the rest of the meal, and we had to flag home down numerous times for drink refills. We asked for some ketchup and he brought out a bottle that had maybe one squeeze left in it. By then we had come to expect it's take him forever to come back and help us, so we dreaded the wait we'd have to experience once again.
If that's not enough, the food was not appetizing at all. Almost everyone at our table had some compliant about their dish. All in all it was a disappointing end to a disappointing night. Go next door to IHOP, you'll probably have better luck there.Helpful 1Thanks 0Love this 1Oh no 0 - 35783099Apr 23, 2012
This restaurant was in the lobby of the hotel I was staying in for business, so I figured I'd give it a try. The drinks were decent and cheap, the service started off great but nose-dived pretty fast. I ordered a steak with baked potato and veggies, and once my meal arrived my waiter proceeded ot sit down in the back of the restaurant with friends and ignore me for the remainder of the meal. I wanted some steak sauce desperately since the steak was a little tough, and I got to last 1/4 of it before I could finally catch his eye long enough to rouse him to get up and see if I needed anything.
The potato was great and served with butter, sour cream, and bacon bits on the side. The steak was properly cooked but tough, and the veggies were GREAT. I ordered dessert on a whim, the apple pie with ice cream. The ice cream was tasty (Breyers I think?) but the apple pie while warmed was clearly store bought or even frozen. Mushy crust and just "meh". I expected much better for $7.Helpful 5Thanks 0Love this 1Oh no 0 - Samantha D.Tampa, FL117295289Feb 25, 2017
It's not closed as we are having a nice drink now. Stephanie is great. Prices on drinks are reasonable. A wider wine list would be nice. The atmosphere is dark and comfy, albeit with loud big screens. Anyway it's not closed.
Helpful 1Thanks 0Love this 1Oh no 0 - 62416457520May 17, 2011
So i got the great american burger here. The burger was just okay, although I wasn't expecting to be wowed by the flavor. I went down and ordered then took it up to my room. Nothing was wrong with room service, I just didn't use them. Very nice bartender, who just gave me a coke for waiting that I didn't ask/pay for. They do have a selection of different styles, from burgers, to salads, to hot wings, to stir fry dishes. More often than not, many simply head across the street to Mickey D's if they're trying to save $$$, and must admit to doing the same for 1 night. Still, the brass elephant is there, convenient, and room service kicks in at 5:30pm but closes before 11. Also, this is where you eat breakfast.
Helpful 3Thanks 0Love this 2Oh no 0
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