The Container Store

Hey Container Store, did y'all forget to pay your rent this month? Why the heck is the store so dark? I genuinely don't get it.

Everything is basically cheap plastic for at least double the price of discount stores like TJ Maxx. I would shop there first if you can.

Top tier shopping experience at this location!

My wife and I did a custom Elfa Decor closet and we had the container store install it as well. Their installation guy (Jonah) did amazing work and the in store employees were incredibly helpful answering our questions and helping us design our new closets!

Thank you: Kathleen, Malcom, Jonah, Jess, and Lorenzo!!

Huh? I walked in yesterday and was SHOCKED. Lights dim, boxes literally everywhere. Piles. Like a crazed hoarder.

I was needing gift wrap and it was moved to a different section of the store. I think there was one employee working as well.

At checkout, I asked if they were closing the store as it looked like a liquidation event. He was friendly and matter of fact stating their manager quit and there is no management.

I would think HQ would send someone out to help the poor Palo Alto store. Not good and shocking really!

This particular Container Store location has been in decline for a long time. I visited today and was shocked at the condition of the store. It was disorganized, poorly lit, and dirty. What a mess!

This review is more about the business than the store.
Anything you buy here you can also buy at Marshalls, Ross, Amazon, or anywhere.
The problem with The Container Store is that most stackable/storage materials are over prices for how cheap the quality is.
Plastic stackable bins are flimsy & seems as if they would break if you drop them a time or two.
Nothing here was on sale.
Many overpriced items making it not worth shopping here (guess that's how times are during covid).
I was so excited to come here thinking I'd find great containers for under the bathroom sink or closet, but I left without purchasing anything because items seemed too expensive here to not get long term use out of it.
Bummer.

The Container Store needs to stop selling, "Richard's Moth Repellent herbal sachets." It does just the opposite. Yesterday I looked in my closet in absolute HORROR to see a
"live moths farm "on the sachet and a giant hole on my new cashmere-sweater, behind the sachet, where they are feeding. Small white winged moths crawling all over. It happened to another sweater and there's holes in all my wool clothes as they migrated to other sweaters in my closet. I'm complaining to this manufacturer asap.
I'm writing to warn others, don't use this product!!!! I found other reviewers on Amazon who had the same horrible experience with it !!

Don't bother trying to do a store pick up here. I had two orders in the past trying to pick up here but "delayed" was the only status I got. I placed the exact same thing at the San Jose location and it was ready within 10 minutes! Called the store here and they were no help. Will not waste my time here anymore.

We had an issue where we forgot some items we purchased at the checkout. We returned weeks later hoping to replace them. Even though we were unable to resolve the issue, the helpfulness of Zae (Isiah?) and the time he took to find every path possible to try and fix this made this frustrating experience still very positive. Just props to the hiring team for getting him. I feel like he'd be a catch for any company/industry.

Every time I place an online order to the Palo Alto store, it gets delayed or I don't get an email that it's ready. It's happened twice to me in the past month. They say my order will be ready on a certain day and then nothing. Radio silence. The San Jose store seems to better. I placed an order to both stores on the same day, and the San Jose order was ready within 10 minutes and I still hadn't heard back from the Palo Alto store 24 hours later.

Best container store in the area.

I wanted to organize my under the sink space and called the Santana Row store which did not have what i was looking for.

Called this store and a very worker was able to check stock and put aside what i needed!

The line was pretty long when i arrived but it moved fast. Was able to get the items i had on hold and purchase them smoothly. The girl at the register was kind as well.

Would come back here again for any future organizing projects!!