The Floor Store
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Services Offered
Verified by Business
Review Highlights
“We purchased SPC flooring for our kitchen remodel through Shanna and the whole experience was easy and seamless.” in 42 reviews
“The Floor Store, has one of the most pleasant and knowledgeable employees by the name of Kristina.” in 41 reviews
“Hector listened patiently to our idea and surprisingly went along with it, including looking on Pinterest.” in 12 reviews
About the Business
Business owner information
![Photo of Larry F.](https://s3-media0.fl.yelpcdn.com/buphoto/5tLeihOcYWw2leDHee3S2w/90s.jpg)
Larry F.
At The Floor Store, we truly value and appreciate your business! We specialize in carpet, hardwood, laminate, natural stone and tile, luxury vinyl, custom area rugs and countertops. Awards and Designations The Floor Store originally earned its Diamond Certification designation in 2008 and have maintained it 13 consecutive years. We are extremely proud of our certification. Only those companies rated Highest in Quality in customer satisfaction and helpful expertise earn Diamond Certified. Mohawk Floorscapes Dealers deliver highest standard of service based on independent evaluations by consumers with first-hand experience. These Five-Star retailers are the leading flooring experts, so you're certain to get the highest quality, longest-lasting product that fits your specific needs. Every Five-Star retailer participates in ongoing training to provide the very best installation that's hassle-free for you. The Floor Store is an authorized dealer of Karastan rugs and broadloom carpet. As a Premier Partner, we offer Karastan wool products at competitive prices and special promotions throughout the year. For the 2nd time in 2 years, The Floor Store was named Armstrong's Elite Dealer of the Year. This is a huge honor when you consider Armstrong has over 15,000 dealers in the United States. We are so very proud of this award as Armstrong provides outstanding value and quality for our customers! We welcome Customer Referrals, Designers and Contractors.
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Ask the Community
Q:
Has anyone had carpet installed for an approximately 250 sq ft space? What was the cost for mid-range carpet install? Or what did you pay per sq. ft? Want to know before I call because I have no idea about even a ball park cost. Thanks.
A:
Hello Debbie, Thank you for reaching out to us with your questions. We can definitely assist you with your sq. footage of 250 sq. ft. This is dependent on the carpet of selection for the pricing and any… more
Shanna D., Business Manager
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Overall rating
155 reviews
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- Carla G.San Francisco, CA011Jun 15, 2024
We give T.J. Oakley and the Floor Store on Geary in SF our highest recommendation, and thanks. They have done 2 jobs for us in the past few months and it was the best work we've ever had done. First was to carpet our back stairs. TJ helped with picking out just the right carpet shade and durability we needed. The installers were neat, precise and finished in less than a day. The 2nd job, replacing the kitchen and breakfast room floor, was more complex due to several unforeseen problems. Mainly asbestos in the old linoleum floor and, because I was going through cancer treatments, we could not do a remediation and demolition. The Floor Store doesn't do floor over a floor installation, but TJ stayed with us the whole way helping to find a quality installer who could do the job correctly and without demolition. Kudos too to Viktor and Dimitri from Red Machine Flooring who did the most meticulous work with the limitations. The floor is beautiful, safe and gives a whole new look to our kitchen. TJ and the Floor Store went above and beyond in their customer care and quality of materials and workmanship. Thank you and you will be our only choice for any flooring needs in the future.
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Kelly F.
Jun 21, 2024
Carla, we cannot thank you enough for the kind feedback regarding your experiences with The Floor Store. I know our team will be thrilled to hear you love your new floors. We appreciate your recommendation and business, and look forward to working with you on any future flooring projects.
- Hannah H.Pasadena, CA038Nov 9, 2023
My overall experience with the Floor Store was very solid. I worked with TJ, who was very friendly and responsive throughout the process. I came in with an idea in mind for what I wanted for new flooring in our kitchen and bathroom, and he helped me fine-tune my ideas and pick out the right materials. Once the order was placed it arrived in about a week and a half. I worked with Try Tiles to get the flooring installed, and they commented on the quality of the materials. Ordering the materials and getting it installed only took about 2 weeks. Would recommend!
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Kelly F.
Nov 10, 2023
Hannah, thank you for sharing your experience with us. Your new flooring looks great! I know TJ will be thrilled to hear the kind feedback. We appreciate your recommendation and business!
- Janice K.San Francisco, CA19Aug 3, 2023
Our salesman, TJ, was very patient while we made up our minds on purchasing carpeting. The installers were efficient.
All in all a good experience.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Kelly F.
Aug 4, 2023
So great to hear, Janice. I know our team will appreciate the kind feedback. Thank you for your business!
- Sarkis S.San Francisco, CA23646Feb 16, 2023Updated review
Probably my last review was for this company, this time Rose helped me out. Great team, and company. She delivered her promises, and when one of their products did not work for us this time, she was gracious and understanding.
Definitely recommend this company.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jennifer T.
Jan 29, 2018
Thank you for taking the time to review your experience, Sarkis!
Jan 25, 2018Previous reviewI loved working with this place... very professional group of ppl especially Kristina and Shanna.
The store layout is great, you really get a feel for the product line and everything is laid out to make good decisions.
Really nice selection and prices are very good from what I can tell.
Enjoyed working with them. - Allison Raesly ..San Francisco, CA01Mar 19, 2024
We worked with TJ and he was awesome. He saw what I was liking in store and actually recommended a higher quality option that was affordable because they stocked it! The runner install was great and it looks fabulous. We will definitely be back and can't recommend TJ highly enough!!
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Kelly F.
Jul 3, 2024
Thank you for sharing, Allison. I know TJ will be thrilled to hear the kind feedback. Please let him know if he can assist with any future projects. We appreciate your business!
- Cynthia A.San Francisco, CA55Aug 28, 2023
Rose provided outstanding customer service! We are ecstatic with our carpeted staircase and the 2 bonus area rugs we absolutely had no idea would be receiving!
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Kelly F.
Sep 5, 2023
So great to hear, Cynthia. We appreciate your business, and look forward to working with you on any future flooring projects!
- Bee F.San Francisco, CA02Feb 23, 2024
Our consultant Rose was a joy to work with, answering our questions and providing guidance. We absolutely LOVE our new luxury vinyl flooring. It is truly beautiful on our stairs and in our bedroom. In fact, we love it so much, we're even considering installing it downstairs sometime in the future! Our installers were on time, polite, professional and meticulous in their work. Thanks again!
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Kelly F.
Mar 1, 2024
Bee, thank you for sharing your experience with us. We are thrilled to hear you love your new flooring. We would love to assist with your downstairs remodel. Please let Rose know if she can assist. We appreciate your business!
- Shelley W.San Francisco, CA03Aug 2, 2023
We had a challenging design issue at the heart of our recent kitchen reno--namely, finding new engineered wood planks that match the old softwood floor in the rest of our flat. (Replacing the whole floor wasn't an option.) Even though it was a small job, TJ embraced the challenge with gusto. He looked at pictures of our existing floor, showed us tons of options over email and in person, and ultimately matched the price on a product from a different store when we couldn't stand to buy it there because we liked him so much. The Floor Store is great, and TJ is amazing: patient, enthusiastic, communicative, generous with his time, and organized, with a great eye for design. 10/5 all around!
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Kelly F.
Aug 3, 2023
Shelley, thank you for sharing. I know TJ will be thrilled to hear the kind feedback. We appreciate your business, and look forward to working with you again.
- Alan H.San Francisco, CA082Dec 1, 2021Updated review
I've ordered a loveseat and the color is a pure match. The color is steeple by karastan.
Very happy with The Floor Store.Helpful 1Thanks 0Love this 0Oh no 1Business owner information
Larry F.
Sep 27, 2021
Alan, thank you for sharing. I know Kristina and Byron will appreciate the kind feedback regarding your experience with The Floor Store. We look forward to assisting with your next flooring projects. Thank you for your business!
Sep 22, 2021Previous reviewKristina at the Floor Store 9th and Harrison San Francisco.
She is The Best in helpfulness.
This is my second room to be carpeted in my home by The Floor Story. It will not be the last!
Byron the installer came to my home the first time after I painted the room and never left a mark on the walls.
So I had the living room painted knowing he would leave it unmarred.
That's how much I trust this person.
My home has more rooms to carpet and I do things gradually. I will be coming back to The Floor Store again.
Alan - Steven S.Sunnyvale, CA02Aug 18, 2023
I'd consider giving them 4 stars for the pre-purchase experience and for the helpful ladies at the showroom (Rose and Diamond). Unfortunately, that was the only bright spot of my experience. A combination of defective materials and really, truly, abysmal customer service (I really should have read the 1-star reviews here first) led to my basic condo flooring replacement project turning into an ultra-stressful, 9+ month, $40k+ nightmare. Yes, $40k+ to replace the flooring in a small condo. I couldn't live with myself if I gave these guys more than 1 star, despite the showroom experience. I will always regret my decision to purchase from them.
Speaking of purchasing from them, I should mention that I didn't realize this until much later, but their prices (even after "sale" discounts) were consistently at least 20-30% higher than what buying direct through a contractor would have cost me. One of my installers burst into laughter when he heard how much I had paid. :(
After the first installation attempt, when I realized that something was wrong and I reported the issue, they mishandled my claim and ignored me when I tried to point it out, blaming everything on the installers I had used. The second time around (two additional installation attempts and several months and $$$$ later), with indisputable proof that the material was defective, they worked with the manufacturer to get a *partial* claim approved (2 additional months later and for only about 1/3rd of the defective material), but then they made a mistake that caused me to lose another $5k+. They told me that I would get a full and unconditional refund of the cost of the material, without mentioning that this was *actually* conditional upon me ordering another product from the same manufacturer. A month and countless unanswered customer service calls later, they finally revealed their mistake. By that point, it was too late for me to do anything about it, since I was running out of time and I had to make plans based on the incorrect information they had given me earlier (and even in writing). Unfortunately, after making me wait an additional "couple of days" (in actuality, well over a week), they informed me that "corporate" was unwilling to do anything about it.
I had never seen this level of indifference towards the customer's needs before. I felt completely taken advantage of.Helpful 0Thanks 0Love this 0Oh no 1