The Home Depot

Quality/Quantity - Consistent.
Asked two team members for help and finally found what I needed.
If I actually walked to the VERY end of the aisle, I would not have needed the second team member. My bad.

Atmosphere - Where do I start.
If you need a day laborer this is a good place to start.
Especially since they moved or closed the "day laborer" zone in Oakland on High Street.
Plenty of parking, you can even tip a day laborer to watch your car.
Unfortunately, the homeless population continues to thrive here. Not an easy in and out of this area.
There are always one or two police cars parked outside. Not sure if there are any real policemen? And/or if they are parked there just as a deterrence.
Open 7 days a week from 6am or 7am until 8pm or 10pm.

Service - When I first came here many, many years ago, I was surprised by the amazing service this location offered. Employees actually greeted and helped customers.
Now service is no different than all the other HD's. So basically, they are self-service.

Price - Great value, good return policies. I rarely look at prices shopping at this company.

Owner Comment - Congrats on your success since 1978, now with 2,312 locations and growing. Ranked #5 (2020) on the Fortune 500.

The zombie vs professional difference at Home Depot on Alameda Ave

"Plywood cutting machine is broken.  But you could rent a Skilsaw from our tool dept and use that here to cut the plywood. Naw, sorry, we can't do that for you"
- answer from Vic, the first guy I spoke with.

"Oh sure, lemme just make sure the machine is working."
- Malik, who then made 6 precisely measured cuts for me.

Just before closing at Home Depot on Alameda Avenue, Oakland, employee Alberto saved the day. He not only guided me on replacing blinds but also efficiently found the cleaner I needed. A huge shout-out to Home Depot for outstanding staff like Alberto. His dedication made my experience genuinely five-star worthy, showcasing the kind of exceptional service that sets them apart.

Do you want service? Need help bringing 16 bags of pea pebbles on a pallet to your vehicle? Are you okay waiting more than half an hour after paying for your bags for someone to come and help you but no one shows up? Well don't show up at 7pm because everyone there has clocked out mentally and physically. Right, garden person or pallet driver is at lunch at 7pm....more like lazy pos' who don't even answer intercom calls for their names.

Forget it, I loaded 16 bags by myself and no one even checked to see if I paid for the bags at the exit. Security knew I was pissed and didn't want to question me or I'd fidget looking for the receipt until a Home Depot employee showed up and then they'd be forced to help me load. Lazy people working at this store. Avoid if you can. This happened the evening of 8/28/23 if a HD Supervisor wants to look into this, but I doubt it.

Sunday afternoon and only 2 check stands are open. Self serve is closed. A line of about 50 people. We asked if they would open more check stands and self serve and she said this was all she had. Not friendly. Poor customer service. Poor management. We had about $250 worth of products which we left in the cart. We won't be coming back here.

I know Home Depot has a reputation of being AWEFUL to visit. Let's talk about the reasons WHY for this particular location.

I don't go to Home Depot unprepared. I look up the items I want to buy online, add them to my cart. That way, when I am there I know what aisle to find everything in.

Once I get there, I find that there are NO REGISTERS OPEN, only self check. Usually I would turn around and leave if I find it too busy. But, I came prepared and everything online says it's in stock so I should have a smooth shopping experience... RIGHT?!

I find my first item. Head over to my 2nd. I am in the right aisle and section, but the item I am looking for isn't there. I check behind things, look for alternatives. NOTHING. Go to find my 3rd item, it's no where to be found. Site said there was 43 in stock, and this item is large 48x90 white board panel. I try to flag down someone in orange, they are no help.

I came for 8ish items and left with 1.

ALSO: You would think that ordering online should be a quick in and out option. It is not. Why? Because no one is ever at the pick-up area.

Very annoyed.

Such a bad shopping experience. I wish there was a better alternative near me. Items are hard to find. Project assistance doesn't exist. Expect to spend close to a hour shipping even for basic items.

When in this morning to buy 3 of something. Website said they had 55 in stock. Shelf was empty. What help I could find was unable to locate any in stock. They blamed it on the night crew receiving into stock but not putting on the floor.

Maybe have luck at the next closest.

A magnolia bush I purchased here created a horrific whitefly infestation in my garden

Do not come to this Home Depot unless you know exactly where everything you want is located. Asked multiple people for help only for them to call over the intercoms and leave me waiting for an employee that was never going to show up.

Morteza at Home Depot Emeryville Milleorks ordered all my windows and doors. Andersen cancelled his order bc Andersen noticed that Morteza ordered some of spacer on windows silver color and not black. He made me wait several weeks for his revised order.

Per building inspector all the windows and doors have to be tempered as noted on plans; however, 23 windows have standard glass.

Morteza ordered some windows and doors
painted white and others unfinished pine.
Two windows have light bronze hardware, some have white hardware, and the rest have black bronze hardware.

There seems no rhyme or reason for Morteza's helter-skelter and confusing M.O.

On 9/20/23, Home Depot 's Stanley Lighting returned 4 windows. I have not been refunded for said windows
as promised by Mr.Lighting.

Emails to Tonya T Hodge Home Depot Resolution Expeditor-Executive Escalations and CEO Ted Decker are ignored. To date they have not repied to my concerns and the above complaint. This is elder abuse fyi.