The Home Depot

Today I went back to Home Depot (my 3 children call it "Homie Depot") to return.



I walked into the store after a long, sweaty day of yard work, looking like a hot mess, and feeling a bit uneasy. Initially, I felt even more uncomfortable when little girl at the register's hesitant demeanor made it seem like I was trying to pull a fast one for $60. (Wife and I purchased items separately at different times and had no receipt, which did not show up on our rewards) However, the file did contact the manager for me, which led to an extraordinary experience.

The Assistant Manager, Will, approached with a calm demeanor and a radiant smile. His communication was impeccable as he explained that the system couldn't issue store credit. From that point on, he went above and beyond to assist me. Will called over Teddy, the plumbing specialist, who immediately identified the best solution for my sprinkler drip system by adding a valve to reduce the pressure from my well.

Teddy was incredibly knowledgeable, and Will--well, he's just the man! Their support and commitment to helping me were truly commendable. We made a personal connection that felt like a divine appointment. Will and I shared stories about our sons, and I learned a lot about his son, Mason. Much love and respect to Mason and his journey.

While experiences at HD can be hit or miss, I always find what I need at the Folsom and Watt store. Thank you, guys, for your trust and friendship. I'll pay it forward. Peace and happy home improvement.

#TopNotchService #CustomerCare #HomeImprovement #FolsomAndWattStore #DivineConnections #Gratitude #afromations

This place's staff is hit or miss. I asked one staff member about the return policy. "You'll have to go to customer service to get your answer." then walked off. Moments later while searching for something, a staff member asked if I needed help finding anything. I did and he helped answer some questions of mine, including the return policy. Other staff members just seemed to be bothered when asking questions. "I don't work in this/that department" and walk off. No further assistance or direction. Felt like I was trying to figure out all things myself. We looked to purchase some flooring and wanted to know what's the best course of action. Again, no real direction. We paid for the flooring in the flooring section with an associate who seemed to be bothered by my purchase. You could hear it in her voice and body language. We were told to pick it up near the checkout location. Upon checkout we were told to go to customer service to pick up the flooring. Then customer service told us to go to where we just were to pickup them up. I spoke with a woman to let her know the situation. She said she would take care of it. I handed her my paperwork which she ignored. Then continued on her conversation with her friend or possible colleague. About five minutes later, I popped over to see what the status was. Still chatting away with the same person, I interrupted for an update. She looked upset I was interrupting her conversation. She explained to me "it's a carry out". I explained to her, again, that I know it is marked as that, but your colleagues told me they would load it on a dolly and wheel it out when ready. I handed her my paperwork again, making sure she took it this time to read all the details. Informing her I tried to provide this information to her the first time so we were all on the same page. She took the paperwork, "You can go back to your car now" and rudely dismissed. "Ohhh I'm mad now" she explained as she used the phone to contact someone within the store. VERY rude and disrespectful with her words, actions and body language. About 5-10 minutes later the flooring arrived with 3 staff members to help unload it. This whole shopping experience at this location was underwhelming and left a bad taste in my mouth, especially dealing with that woman at the checkout area.

They have their Christmas decorations out now. Still setting it up so I didn't see anything that I had to get right now. I will wait and come later to see. They have a good selection of decorations and still have Halloween up to.

Got a steel security door here a couple months ago but now just leaving a review. The waiting list is a couple weeks, but if you get the right install people it will add security and a cool look to your front door. This door is solid though, no hater is going to be able to kick this thing in, and if they do, they'll get shot. Haha. Thanks again Home Depot!

i came in to buy a box and tape to ship a package out via usps.

i walked in and found a box that fit. since it was hot outside I decided to box and tape my item i came in with.

a woman came up to me and asked is there was anything she could help with. i told her what i was doing and she clearly seen what was in the box, we had a little friendly conversation about the item in the box and she walked away as i taped up my item.

This man jorge came up with an angry look on his face moments later asking what i was doing so i explained to him.
As i flipped my box to tabe the other end i seen that he was giving me a dirty look, i nicely told him "you can check in here and see what im taping up" he then said "oh no your good we just have to scan everything" i said "well im taping this up check now" he said "oh no your good man" i walked up and he then followed me to the front like i tas some type of thief.

The walk to the front felt so long thinking about how i was just racial profiled just because im a little dark or mabe because i look like a criminal to him? honestly i felt so degraded and labeled as something i wasnt.

Once we got up front and the lady at the cashier scanned my 2 boxes and roll of tape that i used (wich of course im paying for the product im using) he then wants to open my box. i told him "i told you before i taped it all up to check before i close it bro what are you doing!?" He said "i just need to make sure your not stealing anything" at this point i was so hurt and offended i had tears comming out of my eyes..

i feel like home depot should take care of this problem and no leave this unresolved, honestly im suffering from emotional damage now. I dont think i could ever walk into another store again after being so degrade and profiled..

The service I was provided was exceptional. The gentleman that helped me was very friendly and professional. He was very patient with my shopping needs. Thank you, Sir for your impeccable customer service support.

Johnny in the customer service area is an outstanding employee and person, the kind of guy anyone would be lucky to have working for them

Long wait in line and 4 people in the pro area and none would check out contractors in line. They were rude said they all were just doing phone sales and couldn't check out pros who were paying in person. I said other Home Depot pro counters will ! they said very sarcastically this is power inn Home Depot and laughed. I spoke with the manager he stated this is how it is. It's how we do it and that's it. Ok I will avoid this store as much as possible.

Wanted to give a shout out to Mike who works in the garden department. He was so helpful on finding lawn fertilizer. He walked me over to the area and provide advice on which product to get. Thanks Mike!!

Just went to buy floor cleaner, went to person at register and she directed me to self check out...the price online was less so that would t work for me. She pointed me to another register with a line. I'm ordering on Amazon, now I set their sales are down. What horrible service.