The Home Depot

The cashier, Rachelle was the most disrespectful rude associate I've ever met. Definitely need to screen your hires better.

Warning ! Low IQ stuff works and this Home Depo , they don't know how to spell alphabet not even saying about how to process credit card payment over the phone ...

I've been coming to this location for several years and I have never been so disgusted and disappointed.

This past weekend I had come in to buy some paint stripper for my backyard deck since the previous brand of paint stripper we used didn't complete the job. When I asked the only person at the paint station - the guy completely ignored me and walked away. When I approached the guy he gave me attitude and pointed in the general direction of the paint stripper, when I asked for more help with choosing the right paint stripper, he yelled at me.

I went to the Customer service station and the lady told me to go ask for help from the same paint guy who yelled at me. We waited half an hour at the paint station for the guy's help - and he didn't even look at us.

You would think a paint and hardware store would help their customers with paint products

I wouldn't recommend this location to anyone for anything, you have a better chance with the Forest Ave location.

Worst home depot every! No selection of anything, in accurate inventory and most import management here is terrible! At least the one one I dealt with Hui, is the worst of them all!

This store is so understaffed, nobody is ever here! Not to mention low stock, nothing is available, and who ever is here is either unknowledge or is just straight up rude and disrespectful. Not to mention I dealt with a manager named Hui only knows how to walk around point fingers. Seriously just help, instead of just calling someone. Is this all managers know how to do?!!! Not to mention rude and disrespectful!

It's very big. Can get lost very easily. There were not a lot of employees around to help. But I have to say tho it was super clean.

Carl the "supervisor" was very rude not only being condescending and lousy with his words, but needs to be re-evaluated for his position. Terrible customer service.

On April 10th during the Covid crisis I went to Home Depot to get a plunger. I parked my step fathers brand new car in a empty spot, in an empty section of the lot that belongs to Home Depot.
I come back to the car after shopping at Home Depot and sit in it with the door closed, not even starting my engine yet. A shopping cart comes out of the far end of the parking lot being blown like 20 mph, boom right into the side of the drivers side door. I then try to call the police but it's during the height of NYC Covid epidemic and they aren't going to come for a low priority.
I walk into Home Depot and get a report made my the very nice manager. I explained that I don't want to be a pain but the car is brand new and not mine. She says don't worry they have a claim department for this and she understands why I would make a report. She comes out to take pictures etc. I also pointed out that The incident is clearly on the camera that they have facing the lot if they care to check it.


So long story short their insurance company offers me 400$ as a customer service curtesy, which I was happy about till I got an estimate. I called back to explain and offer pictures and estimates but they won't take responsibility or even look at the home depot camera, and say it could have hypothetically been damaged already. It's a Covid epidemic and they insinuate I came out to make a false report? For dents? But won't check the Home Depot camera?


I was hoping to use dent-less paint removal but the bottom dent is too sharp.
The paint is white pearl and will need to be blended, and thus both doors need to be painted and I was quoted 850$ or more from the 2 shops I went to.

So the moral of the story is don't park nice things in a Home Depot parking lot or expect their insurance company or them to be moral. I've never seen a heavy shopping cart that could roll freely at high speeds, probably because stores know better through injury etc.
850$ out of my pocket to fix a car that was standing still on Home Depot Property and was damaged by more of their property.
I will probably not take their 400$ just on principle. I am going to try and have my insurance company handle it for the piece of mind, it might cost me more but at least I will have piece of mind.

I will show pictures below, keep in mind the car doesn't even have permanent plates yet because it was so new and just leased.

Came in today, was quickly greeted by a man at the paint counter who yelled at me "hey! Want a kiss?" as he held up a chocolate candy kiss. I said no thank you, and as I walked off was called after with a follow up "oh you want the OTHER kind of kiss!" Had I not gone out of my way to come here I would have left right away. His comments made me so uncomfortable. I will do everything I can to avoid this place going forward.

It's amazing how after 15 employees walked by me I finally asked "can someone help me" and all of them just stood there staring at me . Like I interrupted their time with my need for help. I can't stand how crappy this home depo is with customer service. This happens every single time . This is by far the worst home depo on the island .