The Inn at Union Square

Prepare to get nickled and dimed at this horrendous hotel, just blocks from the Tenderloin.

Literally 5 minutes after I booked, I called to request a refund and they refuse. Let's be honest-- this is a pure money grab, combined with a lazy receptionist. It's not like I blocked another customer from booking that room in the 5 min I held it.

Don't forget the amenity fee: on top of the total nightly cost you pre-paid, you'll also have to pay an additional $20/night once you arrive. Of course, they don't make you pay this upfront so they seem cheaper than your other options, and once you're there, it's not like you're going to move hotels for $20.

The check-in time is super late (4pm), but otherwise I loved everything about this hotel, and our recent experience here helped create a memorable New Year's Eve in the city. Spacious room with super comfy king sized bed and pillows, plenty of seating, a table, ottoman, counter space, as well as temperature control (heater, AC, ceiling fan).

The lobby is small, but the third floor (and possibly every floor) has its own lovely lounge area with sofas, free water (with disposable cups available), a vending machine with snacks and beverages, a fireplace, decorative lighting (during the holidays), and interesting artwork on the walls.

Service at the front desk was friendly and efficient, the staff happily greeting us everytime we entered and exited the building, keeping smiles on our faces during our stay. Parking is pricey in Union Square, but this is a great hotel I was pleasantly surprised by this past weekend, and I highly recommend it.

The service & hospitality aspect has deteriorated significantly in such a short time since last year.
Staff that will gossip about you, assuming you don't speak Spanish.
A fundamental misunderstanding of the hospitality and service industry.
The property is good (location & room), but I no longer recommend staying here due to service.
Try the Chancellor Hotel instead, which is literally just a few feet away around the corner. Better service + competitively priced
0/5

The room was spacious yet cozy, and well decorated. The bathroom was immaculate. One thing I can definitely say about this place is how incredibly clean everything was, especially for such an old building. The location was also quite perfect, in that it was centralized, so wherever we wanted to go was only a short Muni ride away (with stations/stops) only a short walk away. The staff was also very attentive and friendly. My only complaints were #1 the pillows...yikes. Soft feather pillows do not lead to good sleep. #2 the continental breakfast...I would much rather NOT be charged $20 per day ("resort fee") and just go out and get my own breakfast for that price. All that being said, we would most likely stay here again specifically because it was so clean and a good location.

We stayed in this hotel for a week and loved it. It is located right next to Union Square and close to everything from the cable car to public transportation, restaurants, and most tour pickup spots. Our room was clean and comfortable.

Check-in is done virtually online. There is a QR code on the door to scan for check-in, which gives you an access code for the front door and your room. If you arrive early or need to depart after check out, the staff will hold onto your luggage. Because check-in is now done online, it can be a bit hard to get a hold of someone in the morning. However the housekeeping staff were great and very helpful when we couldn't get a hold of the front desk personnel! Johnathan, who helped check us in, was also great and very responsive!

Because of COVID, breakfast is no longer served and cookies and wine are no longer offered. There is still morning coffee though. There is a vending machine and maps by the front door and a water filling station on the 3rd floor. Each floor has a small common area. We loved our king suite room which has a sitting area separate from the bedroom. Since we had a room in the front we had a good view of the front street. The bedroom room faced a wall though. There is also a mini fridge, but no microwave. It would be nice if they placed a shared microwave somewhere on the property because we ended up wasting a lot of food because of it. No air conditioning, but there is heating and ceiling fans which was enough in August. I highly recommend this hotel and would not hesitate to stay here again.

Great stay over Memorial Day weekend!! Central to downtown SF and many places to walk to and enjoy the evening or day. Literally close to ACT, American Conservatory Theater. Great staff, really quite room. Simple and great for two people.

Had a great stay here. Room was very clean and neat. Easy check in, the location was also really good. Lots of great bars walking distance. They offer valley parking for a fee, I would definitely stay here again.

Very nice and clean Boutique Hotel. Staff very freindly and steps away from Union Square. I had a 1 night stay and decided to stay another night which luckly they were able to accommodate. My wife said the bed was one of the most comfortable she has slept on in a hotel, I had to agree. The continental B-fast was convenient for a quick bite. Parked at the front of the Inn dropped bags off and went to the garage. I didn't think the parking was too expensive ($35 including $5 discount for staying at the Inn) I self parked (dropped the car with the garage parking staff) but it was litterally right around the corner on the same block and very secure. 2 minute walk back. I would stay they again for sure.

My husband and I stayed here for our 2 night stay in SF and it was super cozy! Small but cute hotel! I am not kidding when I say this was the comfiest bed I have ever laid on in a hotel, I almost didn't want to get out of bed! The room is a good size as well as the bathroom. They offer a "complementary" breakfast which is essentially the $20 fee they take from your deposit. I really appreciated how they lock the doors after a certain time in the evening. The location is GREAT, right in the middle of Union Square and very walkable. The staff was super friendly as well! The only reason I am not giving 5 stars is due to the parking. There is no hotel parking other than their valet which comes at a hefty price. Overall we really enjoyed our stay and would definitely recommend this hotel if you are staying in the area!!

Stayed here for our get away wedding in San Francisco. Wonderful boutique hotel in a great location. Great staff, great vibe. We walked everywhere from here. Pier 39, fisherman's warf, China town... great place to stay, great shopping and wonderful restaurants surround.
Thank you for a wonderful stay